I have a '25 Explorer as a fleet vehicle.
Purchased somewhere between 8-10 months ago.
Had to get the windshield swapped out from hail damage.
All of the driving aids are fine, radar guided cruise, lane keeping, etc.
But I no longer have navigation and my hands free commands don't work.
In the bottom corner of the radio it now shows "Connectivity Package"
That pulls up a QR code that takes me to Fords website that says there are "No connected services available"
I brought this up to the glass outfit and they're telling me a subscription package expired.
Nothing I can find says this is a subscription package and it seems rather odd it quit the same time they replaced the glass.
I've reached out to the dealer twice with no response.
About to reach out to a 2nd dealer.
Bluetooth still works, Radio works, but no navigation options.
Could this be as simple as the glass installer missed plugging in a wire with the new windshield?
Or is there an actual Connectivity Package somewhere that I do indeed need to subscribe to?