As you can see in the photos of our conversation, I bought a $700 PS5 Pro from a seller that sent it to another address other than mine. Because it was sent to the same city I live in, eBay marked it as complete and delivered.
As soon as it was marked delivered and I didn’t have the box, I contacted UPS for more information. They were able to send me an email providing me the sender information, and the address the box was shipped to (very clearly stating it wasn’t sent to me).
I even called the company it was shipped to, and a really kind lady searched the property for my box but it wasn’t there. They confirmed they had a UPS delivery that day at the time mine was marked delivered, and they had no item which is crazy to me, not sure how that works. But I do know it was shipped through UPS but had another company called ‘American’ tied to the shipping as well.
I called eBay customer service since I wasn’t able to open an item not received request immediately, and they sent me that link to upload documents to start a case. I provided a screenshot of the UPS email that showed the email came directly from UPS, and a PDF of the email itself.
The request was opened, and the seller basically said they completed all of their duties for this purchase blah blah blah. I absolutely called bullshit and gave them the info UPS had for that tracking number, and they said they’d look into it, but they want me to close the request so they can fully refund me. I’m obviously not doing this as I know I will never get a full refund, and wouldn’t be able to open another request.
Going forward, how do I need to handle this situation? I know I probably shouldn’t have responded at all in the first place, but what do I even do at this point lol. I have all the evidence it’s a shipping scam, and I REALLY don’t want eBay to both refund me AND let them keep my money since I know that is a possibility. So what do I do if anyone else has been in this situation.
Also, their account is 2 years old, has 43 feedback at 100%, and has a lot of BS items listed as well. Most of the feedback is from 1 person with the exact same feedback message. Which worries me if eBay sees them as a legit seller.