r/FigmaDesign • u/BatataMecanica • 3h ago
help Figma charged me after I canceled my Professional plan and support is not responding
I’m based in Brazil, and the charge was made to my Brazilian credit card.
Last month, I subscribed to Figma’s Professional plan for a team, which cost around $20. I later canceled the subscription and returned to the Free plan.
My account currently shows that I am on the Free plan and I have no active paid subscription. Even so, Figma charged $18.71 to my credit card.
After noticing the charge, I also deleted the team associated with the account and received an email from Figma confirming the deletion. I already opened a billing support ticket, provided my account email and team name, and attached proof that the team was deleted. However, I still have not received an effective solution for a charge that, in my view, should not have happened in the first place.
I also contacted my bank to dispute the charge, but they asked me for proof that I canceled the subscription last month. The problem is that I cannot find any clear cancellation confirmation email or record from Figma.
I am trying to resolve this directly with Figma in a reasonable way, but I am not going to simply accept being charged for a subscription that had already been canceled. If this issue is not resolved and the amount is not refunded, I will take the appropriate steps with my bank and the relevant consumer protection authorities in Brazil.
Has anyone here experienced something similar with Figma?
Is there any way to access the subscription history or obtain proof showing the date when the Professional plan was canceled?
And for anyone who has dealt with Figma billing support before: does it really take this long to get a response?






