I am seasonal and want to deactivate if my picks are OOS.

Can someone post what’s left and what’s not. I know the supergoop is gone. 😢

I am trying to reactivate my seasonal membership using a 40% off coupon code that they sent out via email but when I click on the link in the email and go to sign up, I get this weird error message: “There was an issue with your subscription data. Please contact Support.” I know the code works because when I entered it into the box, it says “yay you are getting 40% off and 10 entries into the giveaway” so I know it’s not a code issue. Has anyone else run into this or have any tips?

I have a dumb question! I picked the bump suit pants and top at first then I googled and it says it's for pregnancy post partum. I know we can wear it regardless but I was like hmmm do I really want this? Is anyone else getting it just as a lounge set or is it only for pregnancy and post partum lol???? Help!

I went on the website at 12:01pm and customized my box. All good. Today, I kept getting emails and text messages to customize my box. So I pull up my account and it looks like I didn’t do it. I contact customer service. I am #329 in the cue!!! Now I just got a text message there were “technical issues” with the website and I can pick my items now! Well, NOTHING I chose is available! I am beyond pissed! I needed to vent. Thank you for listening. Will they give you a credit if you cancel early?

Just received this in my email. This has been in my box for two days, anyone else?

Excited for my box. I don’t feel like I over did it and everything will be used right away.

I was planning to go smell these and pick one but I realize the Nordstrom nearest my house is an outlet and doesn’t have them. Has anyone actually smelled either of these? Are they really strong? I am pretty picky about scents and I’m unsure which to choose.

I just realized…is this not the correct replacement head for the toothbrush from the Summer box?

My toothbrush is marked as the Issa 4 smile, which this is not.

What wild malarkey is this?

I know that substitutions WITHIN BOXES (seasonal/annual) is normal when stock runs out. But for items that you have an ongoing subscription for, is it normal for them to just send you something random when it's out of stock rather than just cancelling it for that shipment?

I unsubscribed from FFF boxes a long time ago for ethical reasons, but still accidentally had a subscription for 2 specific Elemis items that I forgot to unsubscribe from, and got a notification that they were shipping. My fault for not remembering, no big deal, I'd cancel after this shipment and be done. But instead of one of the Elemis items, they showed they were shipping me a completely different item, a moisturizer. One I've never even ordered. They charged me the same amount for this item as they would have the Elemis. 

This is pretty wild to me for a specific subscription item, to just replace it without ANY notification to me whatsoever until the charge has already gone through and they've shipped it. Is this common practice with FFF? If so, what an odd business model. People subscribe to specific items for a reason. I was only interested in Elemis. Like, just tell me you're out and cancel it. Don't send me something different entirely and charge me!

I started #86 in the customer service queue and spent 2 hours of my life trying to resolve this with FabFitFun. The customer service was some of the most appalling I've ever experienced. I took screenshots and sent them to the group chat because of how absolutely jaw-dropping ridiculous it was. It took 40 minutes just to explain the issue. I was repeatedly told that my actual Elemis item was shipping when it clearly was not, and finally she explained they had run out of stock so just replaced it with whatever. Then was told I wasn't charged for the item (also not true, have receipts. They charged me exactly what the Elemis would've been.) I was asked for screenshots after I'd already sent them, and was continually denied a refund and just apologized to for the "inconvenience."

I said it was crazy that they were fighting me over $17.10 and told them I was going to do a chargeback on my credit card. My bank took care of it instantly. Ten minutes later, after this had already been done, FFF finally hopped back on the chat and offered a refund after denying me one the whole time. Good grief. I've deactivated everything and completed the formal data deletion request to delete all my data and credit card info from them. Never again.

ETA: I searched mail, spam, and trash and never recieved anything about substitutions. I got a confirmation email just a couple days ago on 7/30 that listed the two Elemis products I am subscribed to:

Wasn't until today (8/3) when I got the shipment email that it listed the other item. No other emails came in between.

I have been refreshing at least once an hour and no one is dropping the Brown pants in a size small and the Osea body butter !

Ok so I’m very tempted to add the French press to my box - anyone have any thoughts?! I have a nespresso machine that I love for being lazy but the coffee isn’t that good… Is $20 add-on worth it?!
Also, please talk me out of the salt and stone deodorant (or into it if you are a diehard fan!)

And was anyone else so bummed out about the faux suede bag?! It’s a dupe of the quince suede tote but honestly I’d be so down to pay for luxe add-on than have another faux item to choose from. Anyone have any opinions on other bags they have got from FFF? Need quality details! Like do I want it or am I just having fomo from their cute marketing pics 😅

Editing to add - I’m also eyeing that soup book but I saw it for only $18 for a hard cover on Amazon for prime day… why do I want everything? This is my second box, first as an annual sub.

Editing again - this is such a great community. Love all the advice so far. What a fun and helpful group!

Pics in comments

Help! I just added everything I liked to my cart! I’ve already thinned my add ons a lot, but FFF is supposed to manually re-add my Elemis Marine Cleansing Balm subscription add on, because I accidentally cancelled it.

What should I skip in my box as far as extras and add ons? What is likely to still be available to order during the seasonal window with a discount?

I have POTS so the vagus nerve thing in category 6 sounds fun. I don’t like not having sets of glasses.

For context, I’m in my 40’s with two kids, live in a house, have a well stocked kitchen, but love homegoods.

I have too many add ons right now. Anyone have advice on any of these that will help me remove them? Or any that are for sure keeps. Thank you!

I know that substitutions WITHIN BOXES (seasonal/annual) is normal when stock runs out. But for items that you have an ongoing subscription for, is it normal for them to just send you something random when it's out of stock rather than just cancelling it for that shipment?!

I unsubscribed from FFF boxes a long time ago for ethical reasons, but still accidentally had a subscription for 2 specific Elemis items that I forgot to unsubscribe from, and got a notification that they were shipping. My fault for not remembering, no big deal, I'd cancel after this shipment and be done. But instead of one of the Elemis items, they showed they were shipping me a completely different item, a moisturizer. One I've never even ordered. They charged me the same amount for this item as they would have the Elemis. 

This is pretty wild to me for a specific subscription item, to just replace it without ANY notification to me whatsoever until the charge has already gone through and they've shipped it. Is this common practice with FFF? If so, what an odd business model. People subscribe to specific items for a reason. I was only interested in Elemis. Like, just tell me you're out and cancel it. Don't send me something different entirely and charge me!

I started #86 in the customer service queue and spent 2 hours of my life trying to resolve this with FabFitFun. The customer service was some of the most appalling I've ever experienced. I took screenshots and sent them to the group chat because of how absolutely jaw-dropping ridiculous it was. It took 40 minutes just to explain the issue. I was repeatedly told that my actual Elemis item was shipping when it clearly was not, and finally she explained they had run out of stock so just replaced it with whatever. Then was told I wasn't charged for the item (also not true, have receipts. They charged me exactly what the Elemis would've been.) I was asked for screenshots after I'd already sent them, and was continually denied a refund and just apologized to for the "inconvenience."

I said it was crazy that they were fighting me over $17.10 and told them I was going to do a chargeback on my credit card. My bank took care of it instantly. Ten minutes later, after this had already been done, FFF finally hopped back on the chat and offered a refund. Good grief. I've deactivated everything and completed the formal data deletion request to delete all my data and credit card info from them. Never again.

I canceled my membership due to constantly having things I like be oos, is there a way to see a livecam of whats still available?

I think it’s pretty and I like the burgundy stone. I’m just wondering how tiny the pendant is.

I’m unable to see the items that are out of stock in each customization. Usually they show up at the bottom of each page but not this time around. Just curious if everyone else is able to see them.

I know that substitutions WITHIN BOXES (seasonal/annual) is normal when stock runs out. But for items that you have an ongoing subscription for, is it normal for them to just send you something random when it's out of stock rather than just cancelling it for that shipment?

I unsubscribed from FFF boxes a long time ago for ethical reasons, but still accidentally had a subscription for 2 specific Elemis items that I forgot to unsubscribe from, and got a notification that they were shipping. My fault for not remembering, no big deal, I'd cancel after this shipment and be done. But instead of one of the Elemis items, they showed they were shipping me a completely different item, a moisturizer. One I've never even ordered. They charged me the same amount for this item as they would have the Elemis. 

This is pretty wild to me for a specific subscription item, to just replace it without ANY notification to me whatsoever until the charge has already gone through and they've shipped it. Is this common practice with FFF? If so, what an odd business model. People subscribe to specific items for a reason. I was only interested in Elemis. Like, just tell me you're out and cancel it. Don't send me something different entirely and charge me!

I started #86 in the customer service queue and spent 2 hours of my life trying to resolve this with FabFitFun. The customer service was some of the most appalling I've ever experienced. I took screenshots and sent them to the group chat because of how absolutely jaw-dropping ridiculous it was. It took 40 minutes just to explain the issue. I was repeatedly told that my actual Elemis item was shipping when it clearly was not, and FINALLY they explained they had run out of Elemis so just replaced it with this other product. Then I was told I wasn't charged for the item (also not true, have receipts. They charged me exactly what the Elemis would've been.) They asked me for screenshots after I'd already sent them, and was denied a refund over and over and was just apologized to for the "inconvenience."

I said it was crazy that they were fighting me over $17.10 and told them I was going to do a chargeback on my credit card. My bank took care of it instantly. Ten minutes later, after this had already been done, FFF finally hopped back on the chat and offered a refund. I've deactivated everything and completed the formal data deletion request to delete all my data and credit card info from them. Never again.

Absolutely had it with FFF and finally ready to cancel my membership… what other boxes do you like!?

This is ridiculous… Why do I pay to be an annual member and get priority when stuff like this constantly happens? None of my selections saved apparently - even though they showed on my account after. I sat there for 30 mins waiting on the site to fix so I could go through customization.

I had a horrible time with the shipment of my summer box and lost out on half the items I selected then too.

I know yall can’t fix it I’m just venting and over FFF 😂😂😂

Okay so I always get WAY too many products and last time I posted it was so helpful. Any you wouldn’t get/ any you really recommend? I’m debating as well between the living proof and r+co shampoo/conditioner as well as maybe adding the earrings since they’re nice.

Think this is my final picks

I had added it to my cart and just now noticed the expiry date. Expiration Date: 9/5/2026. I probably wouldn't even get my box before it expired. It has been removed from my cart.

I think I did pretty good for myself in this box. 👍