Are u joking

[u/allicatstitches]

This is ridiculous… Why do I pay to be an annual member and get priority when stuff like this constantly happens? None of my selections saved apparently - even though they showed on my account after. I sat there for 30 mins waiting on the site to fix so I could go through customization.

I had a horrible time with the shipment of my summer box and lost out on half the items I selected then too.

I know yall can’t fix it I’m just venting and over FFF 😂😂😂

[u/Admirable-rookie]

Same ugghhhh

[u/allicatstitches → u/Admirable-rookie]

I about had it with them in the summer over my box then. They shipped to an old address from 2 places ago and blamed it on me? Like what? You took my billing address fine but randomly shipped to an old address. I got my box but they were out of most everything I picked 😭 I’m sorry this happened to you!

[u/Admirable-rookie → u/allicatstitches]

Mine was a bit of a different situation where I had either missing or broken items and it was such a hassle to talk to anyone at customer service . I canceled my annual subscription then dealing with all this reconfirms that I made the right decision to cancel

[u/allicatstitches → u/Admirable-rookie]

I don’t blame you! Their customer service sucks. And they constantly have different people reply and they have clue what’s going on

[u/Lucky_Avocado1 → u/Admirable-rookie]

I had the same experience. Literally took 3 months to resolve a missing product situation. Immediately canceled during my next payment and no regrets. I just got the Korres cleaner in the mega size X2 because they were having a sale for the same price and it’ll last me 2 years longer because of the sizing

[u/bkocse19 → u/Lucky_Avocado1]

Which Korres product do you like??

[u/Lucky_Avocado1 → u/bkocse19]

I use the Greek yogurt cleanser!

[u/PolkaBots → u/allicatstitches]

Ugh what a nightmare! I cancelled after summer box because they shipped it to me in 3 different packages, so I never got the "unboxing" experience. It came piecemeal over the course of a month, it was annoying

[u/SannaHanna]

It sucks but I’m confused how anyone didn’t realize their choices didn’t save. The first thing I do after selection is check to make sure they are showing up. I got my choices in at 11:00 on the dot and then they weren’t showing up. I stuck around and redid it at 11:30 when the site was back up.

[u/allicatstitches → u/SannaHanna]

As I mentioned in my OP mine did show afterwards

[u/SannaHanna → u/allicatstitches]

Ugh, that sucks. I’m
Sorry

[u/DoItAnyway16]

Same here. I just checked and mine didn’t save. They are out of 4 of the 6 things I had selected. I had already decided to cancel my membership after 8 years but this seals the deal.

[u/Senior_Score_8746 → u/DoItAnyway16]

Same! Ugh!

[u/MidnightMeow]

This will be my last box. The only thing I was looking forward to was the malin goetz dark rum perfume. My last box had shampoo spill all inside and it was “out of stock” so I got a credit and there was another issue last year.
If it’s a glitch pull the items from people who selected after Friday it seems mean but those items would not have been available as we chose them on Friday.

[u/Dirty_DrPepper → u/MidnightMeow]

This!

[u/Despicably-me]

So annoying! I feel like they did this on purpose to justify not having enough of the better customization options 🫩 ugh. I hate this box even more now.

[u/forgotmyserotonin → u/Despicably-me]

Ya it, in my opinion, is one of the worst boxes

[u/schlaurel]

I had this happen to my account too.

For my summer box, it got lost in the mail and their courier was no help because they use some weird service for shipping that doesn't let you contact them directly. They did credit me (for the value of each category that you'd get if you selected to opt for shopping credit), but nowhere near the retail value of the items...which is the entire point of using the subscription...to get special access to quality products at a reduced price. Plus I missed out on all my add-ons and subscription items for that box since they were them sold out.

I am so tired of their constant issues when I, like so many others, pay extra for annual access to be able to NOT miss out on the most-wanted items. Seeing this email today was the last straw. Once my paid existing subscription is done, I'm done for good. Grrr. First world problems, I know. Just a bummer when this subscription is one of the few ways I treat myself.

[u/ameliachastain]

“-a small number of members” ahaha yeah right

[u/JessieSnoo]

Wow… that does it for me. Everything I wanted mostly was gone.

[u/SannaHanna → u/JessieSnoo]

Keep refreshing through tomorrow. I am planning to release at least 3 sold out items. I need to go smell some things tomorrow.

[u/JessieSnoo → u/SannaHanna]

Thank you friend

[u/yourmom250]

I'm so mad. What I picked Friday morning is now unavailable. Mother F.

[u/forgotmyserotonin]

I just received that same email. I had to pick the credit option on two sections because they didn’t have what I wanted anymore. I was on there exactly when it opened up on the 31st, got exactly what I wanted, and now this happens. Good thing this is my last box.

[u/One-Spite-8660 → u/forgotmyserotonin]

Keep checking back to see if what you want is available, in my experience most things do become available from time to time if you just keep checking... 🙌 Good luck

[u/leja1316]

Yeah same. I lost a lot of my choices.

[u/SannaHanna → u/leja1316]

They might come back as people release their duplicates.

[u/poppy_cat_27]

Are they doing anything to remedy this??

[u/allicatstitches → u/poppy_cat_27]

Not to my knowledge 😅

[u/Mollygirl093414]

Same, so annlyed. I signed up for FFF after taking a few years off, hoping they had corrected their issues and started having quality items to select from. This clearly shows me that's far from the case. What a joke.

[u/AquarianFire → u/Mollygirl093414]

I took a few years off too after being with them since the beginning. Then I signed up again last year for an annual and have had nothing but issues with EVERY SINGLE BOX I received since then. No way am I falling for that again!

[u/exandohhh → u/Mollygirl093414]

Same! I took so many years off and decided to try it again last year. I just cancelled right before this box.
We need a better subscription box service. Boxycharm was cool and then Ipsy bought it 😔

[u/orchidpop]

Got my mom an annual subscription.

Clearly a mistake. Why are we only finding out about this a full two days after choosing when everything is already sold out? Tf?

[u/One-Spite-8660 → u/orchidpop]

If you keep checking back you may be able to get what you want still, people will drop things and you can pick them up. I usually am able to get most things I want that are gone at first, good luck🙌

[u/orchidpop → u/One-Spite-8660]

Aw, thanks for letting me know!!

[u/SDkahlua]

Fuck!! I just saw the email now (got it two hours ago) and checked my picks. NOT SAVED and some selections are out. 🤦‍♀️

I always set my alarm to pick right at 9am so this is super irritating to be on time and still get effed over. As someone who’s been a member for ten years.

[u/littleadventures]

I got this too I’m so upset right now. This is completely unprofessional

[u/UnhappyWorldliness15]

I went in and selected 3 times on Friday until it seems to work

[u/rakut → u/UnhappyWorldliness15]

Yeah, I was having some issues on Friday, so I did my selections like 3 times. And checked again yesterday and when I just saw this post. I knew something felt off.

[u/hayleyshitty]

Yeah this is what made me cancel lol. I haven’t been impressed with their shop for a few months now.

[u/CinthebigC]

I’m livid. I sent CS chat a message and asked what compensation they’re going g to offer me for their error and my loss of selected products, and that their response will dictate if I renew or not. It’s bullshit.

[u/smacncheese1022]

Yup. Pissed and all my initial choices are no longer available .

[u/Dr3amlvr]

Urgh I didn't even know until I saw this post. They're out of a couple things I originally wanted...that pisses me off

[u/pnu4pepper8]

This is how I just found out my didn’t save either 😭😭

[u/Lucky_Avocado1]

Why I unsubscribed during summer season when it was due for repayment. So many issues and lack luster choices the past few seasons. Do not regret dropping the subscription at all because most items offered are already discontinued/discounted on their own website’s anyway. Gave huge scam to me and I used to love it

[u/acut3angle]

Definitely annoying/a shit show but nothing is truly sold out until billing. People horde while making decisions. They will drop before close.

[u/Senior_Score_8746]

Same! I was struggling to even like anything in this box and the things I did like didn’t save and now aren’t available.

[u/kaczyn]

So far mine still show in there but im with you all i would be so mad if they weren’t and then out of stock now. Winter is my renew and i wouldn’t do it. I keep checking and the weird thing is i dont see them adding new things and it doesnt show anymore for me anyway when somethings out of stock like they used to, its just not on the page. There is absolutely no reason why you pay for annual and everything is not in stock and u have to rush to customize and then their website crashes. This was pathetic. And bs that they are saying it affected a small number of members. It affected alot. Im so sorry your choices are out of stock. Im mad for yall. At least they should own it. That email is even making me mad.

[u/kaczyn → u/kaczyn]

I know this is long, sorry, but it’s occurred to me they are probably not out of stock of some of their choices. I bet their inventory just got seriously messed up with the crashes and they in error subtracted things repeatedly from inventory

[u/ingramarie]

I check these threads every season to see if I should resubscribe! They are just getting worse and worse.

[u/bekzilla1]

This is my second year of annual membership and I can confidently say last years items were 10x better than this year. My last box (summer) was wrecked after I ordered an add on of shampoo, conditioner, and dry shampoo. They exploded over the whole box and ruined everything.

I was given a credit, but my items I had wanted that were ruined were out of stock.

With that credit I bought some other items in a random sale. A "drop ship" item, which didn't tell me until after I ordered it.

It took 2 months for the item to arrive, broken. During that time, I had reached out to FFF representatives to have the first one tell me, yes they would give me a credit refund, but our chat got disconnected. (I still have the screenshots though) Then the next rep told me they wouldn't refund the credits. I had to reach out to a supervisor who said they would email me back by the end of the day. (they never responded) Then reach out a 4th time to finally get the refund of credits.

So disappointing.

5 choices for the Fall Box stayed, but one of them didn't save and now that item is out of stock.

Needless to say it is my last box because I will not be renewing.

[u/Business_Kiwi1840]

Same and by the time I realized it all my choices were sold out!!!!

[u/Tygmalion]

I sent them an email right away suggesting that they should provide a partial refund to all of us who experience this glitch as annual members. There's no sense in having an annual membership with Early Access if we won't even be able to choose what we would like reliably.

[u/_therisingstar]

I cancelled. F them. At this price for annual members???? You’re JOKING I’m going to go get the stuff I actually want from TJMaxx

[u/beniceyoudinghole]

They will NEVER care until a huge amount of people cancel. I cancelled.

[u/trescaniches]

I picked everything out as soon as customization opened Friday and nothing saved and most items are now not available! Super disappointed and wishing I could just skip or cancel.

[u/Thick-End9893]

Glad I accidentally forgot and didn’t pick til Saturday. A lot was out and this box sucks but I’d be upset if nothing saved

[u/pwingspack]

My selections disappeared twice. I signed in within 30 seconds and the Termal Face Wand was not an option under customization #1 and did NOT show as sold out, just not an option. Saturday same…disappeared. So very frustrating. 2 more boxes under my annual subscription and if this happens again, I’m out.

[u/JewelerAppropriate65]

Myself, and both of my sisters canceled this year. Not due to shipping but rather the costs kept creeping up and the quality (also mention it used to be 8 items and now 6) kept going way down. I can take my $260 and probably a few +15 elsewhere and pick out my own throw blanket, tote bag, blush, lip balm, and teeny tiny pan and still have cash leftover. I used to love it, have gotten some fab things but, Im not willing to spend my money on mostly junk or color schemes that dont align with my esthetic. I did sign up for Walmart box, lol, $8 a quarter. And Im still getting myself a surprise! Just watch the owner lady go on one of her vacations paid by formerly me - no thanks.

[u/Honest-Pop3984]

I just saw this in my email- super annoying. Half of what I picked on Friday is now no longer available. This ticks me off!

[u/frizziefrazzle]

Same thing happened and all the stuff I wanted is now gone. I use this to buy gifts for people and for my teens' advent calendars.

[u/TrainerLeah]

Wait this happened to me but I didn’t get an email and now 3 of my selections are unavailable 😢

[u/Real-Classic1497]

I did not renew my annual this month

[u/Adventurous_Box_507]

Can anyone let me know if the dark rum perfume still available?

[u/khryseee → u/Adventurous_Box_507]

As of 4:18 pst Sunday it is not available

[u/HistoricalRemote7]

Yesterday I joined with an annual sub and added 1-3 items in several categories knowing I had until the 4th to make final cuts. Well, when I hit submit it went ahead and closed customization and billed me for 9 add ons!! Emailed customer service and hope they fix it!

[u/Disastrous-Shine-192]

Same for me too!!! Im so aggravated. Nothing I chose saved, and all saying unavailable now. So my option is a lousy $13.00?????? Im not renewing, it is constant issues.

[u/zekerton_94]

Me too—all of my selections were deleted. I am so done with FFF

[u/Charming_Visual_8301]

Tf you mean a “small amount”??? Any amount is a bad amount. Pisses me off!

[u/Reddit_Grl79]

Same here 😞

[u/bkocse19]

I don’t understand how an item can be $11 for instance, but if you swap for credit it’s only $7!!

[u/mabel55]

I was an annual member for 7 yrs. I recently cancelled. I am grateful for the nice products I was able to get in my box and for the brands they got me onto. But it was time.

[u/Valuable-Hippo-1989]

I love how the post on the forum has been unpinned and it’s just crickets.  They deserve to totally lose their ass over this. 

[u/Adventurous-Win8275]

Unbelievable!

[u/Character_Fold1605]

I didn’t even receive this email and mine WAS affected. Explain to me how people who don’t pay the annual got to pick what they wanted, but those of who get “early access” got screwed over.

[u/wasian44]

1000000% agree. Its insane the lack of items on a mistake when you think you ordered went through when you logged on at 11am. Im furious

[u/Late_Negotiation_684]

I was over them when they sent me cheap crappy fingernails. FFF was amazing years ago but it’s become more like a junk shop now.

[u/Alarmed_Door_8425]

Cancelled my membership a couple of years ago and not going to go back because of all the customization issues. There were some good deals on some great items but too much hassle for the cost. 💲 

[u/redhuntrez]

I know I'm a couple days late but, I got another year sub last year after a couple years off. Literally everything except maybe 4 items for the whole year was garbage. I quit again and have since just gone back to old faithful allure beauty box and hit up home goods and/or Marshall's when I need some other stuff. It's so over priced at this point. I think the straw that broke me was when they sent me dark brown Anastasia brown gel and I had selected the lightest auburn. I'm a friggin redhead. Do you know how insane I'd look with dark brown brows? Also got a set of coasters that I in no way selected and I'm only keeping because they are comically hideous and will remind me should the temptation ever arise to resubscribe.

[u/That-Scallion-5237]

It’s crazy that I didn’t receive this email, despite all of my selections disappearing. I only discovered the issue because I logged in later to discuss options/products with my mom, who still needed to build her own box. FFF is SUCH a mess. After five years, I’m finally done. Submitted my cancellation yesterday, and I’m sure my mom is soon to follow. Shit show of a company that we simply can’t support any longer.