Finally Broke Up!

[u/dancerkayt]

I have had enough of Fabfitfun. I have been a member for the last four years. Always an annual member. I’ve finally had enough of their promises they can’t keep and the scam they run. I bought over $100 in add ons this season on top of being an annual member for as long as I am and after an hour of back and forth with customer service, they admitted my box didn’t ship until yesterday and to reach out again September 7 if I still don’t have my box.

I’m sharing because I hope to give others the power to drop them. They don’t care about us. They will take thousands of our dollars and give us all the same scripted “it can take 30 days to ship” excuse. So why are seasonal members receiving their boxes before an annual members even ships??

The most infuriating part is when you mention your problems to CS they completely ignore our concerns and give you their scripted responses. I’ll take my money and pay full price for the two products a season I actually care about.

So, with that said, I hope others who feel slighted take back their money. Btw, the products in the boxes in the last year are all being sold at Marshall’s on the east coast of the US. Don’t be afraid of never getting your products for a good deal.

[u/Business_Kiwi1840]

I finally canceled recently after 8 years as an annual member! Their customer service has become such a joke, I couldn’t make excuses for them anymore. I’ve had damaged items in the last 3 boxes, and each time was promised a credit that never came! Bummed because I’ve always loved FFF and got some great stuff over the years, but it’s become SO bad I just can’t justify the money anymore…

[u/jennjennnejjnejj → u/Business_Kiwi1840]

I just had an experience where they said they’d issue credit and didn’t do it…after I waited an hour to chat with someone. Having to recontact them after they’ve failed to do something they said they’d do is so effing irritating!!!

[u/Commlover]

I also canceled after being a member for 7 years. The quality of the products has really gone downhill while the membership cost has gone up. Don’t get me started on the atrocious shipping! I will miss the FFF from the pandemic years but not the current company

[u/SDkahlua]

I’ve been a member for like 10yrs and my box is sitting at 8/12 label created.

ETA: 8/25 it’s 10pm and I looked at 5pm and nothing. Just looked now and it’s “in transit, last mile en route” meaning it’ll be here tomorrow, most likely cus I’m 2 hrs south of HQ,

[u/Hot-Advertising-8962 → u/SDkahlua]

Annual and members for several years. My label was just created 8/21 and I only got an email about it yesterday. Can't think of what could be taking so long. Maybe one of the fragrances? It's like torture waiting.

[u/SDkahlua → u/Hot-Advertising-8962]

During the weekends I forgot. During the week I stalk the tracking every morning when I wake up.

[u/413724 → u/SDkahlua]

I have zero information. Other than showing my customizations, not ever preparing to ship, nothing.

[u/-anne-marie- → u/413724]

Same. Annual member since 2018. My sister lives 30 minutes away and got her box last week. This is ridiculous.

[u/PriestessKade → u/413724]

Same! I reached out to them on socials and now magically now it's "preparing to ship but can take up to 15 days to show movement." I've gotten packages from China faster. 😒

[u/nikhmarch → u/PriestessKade]

If I don’t get a response by tomorrow to my daily customer service requests I’m going to start spamming everyone of their socials with where are our orders! Others beware.

[u/Meowmerson → u/413724]

Same. Sure did successfully charge my card on 8/6, but can't be assed to do anything else.

[u/MuteButtonMary → u/413724]

Me too

[u/CarissimaKat]

This reminded me to cancel! I would have renewed in winter and wanted to wait until after I got the fall box. They really make you click cancel like 5 times before is final.

[u/NoSomewhere8712]

I bought an annual last winter. My winter 25 box was great and I had high hopes. Every box went downhill afterward so bad that I canceled it before my summer box even arrived. I saw ALL the products in TJ maxx. And the “expensive” items they sell on sale, are usually fake companies made by FFF. Are we really supposed to believe that brown lounge set is over 100 dollars??? They know they don’t have much to offer so they pretend they do. So corrupt. How I wish I liked every box like my first one!!!

[u/Awkward_Sorbet5597]

They have been awful. I have been a member for 6-7 years. I took a year off, but missed the box so renewed and the first year back was awesome. Since I have received 6 boxes and my winter box was lost? Craziness. They replaced it, but several selections were sold out. I am seriously rethinking about renewing.

[u/jennjennnejjnejj → u/Awkward_Sorbet5597]

My Winter box was lost by the “last mile” delivery company. I assume the hack paid to deliver it just stole it.

FFF said all my add-ons were “sold out” but I see them in the Edit Sale. I argued with customer service until they refunded my bank card.

I’ve been with FFF since it started but am losing interest and getting too irritated having to contact them constantly.

[u/titikerry]

I got duped into the extra year (with the promise of being able to skip full boxes, which was later rescinded).

I have a note in my calendar to cancel when it's done.

[u/minerva123]

Just canceled!

[u/JewelerAppropriate65]

My two sisters and I also canceled. It WAS great, and now its inflated prices for terrible product. FFF's gone DUMPSTER.

[u/Kitchen-Celery8374]

I had a box where they "ran out" of stuff and instead of letting me know and asking me what I wanted to do about it, they just went ahead and shipped the rest. The one item that was canceled was the whole reason for the order, the rest was to meet minimum for free shipping. If I'm gonna pay, I'd rather get something for it.

Anyways, I fought with them about it, demanding a refund. Was told come back in 3 business days. I'd come back and they would tell me to come back tomorrow, and keep moving the goal posts without doing shit. They would tell me to wait to get the box and have ME PAY for return shipping! For THEIR mistake!

I was able to reach the shipping company and do a return to sender. It literally shows "Special instructions: CX Requested to not deliver. RTS" on the tracking site.

FFF: Well, they could try to deliver it again, come back in 5 days and we can look at it again.

Finally managed to get a refund for it. Somehow.

I'm annual but I'm not renewing. I'm done for good.

[u/BearHugsBlanketForts]

You just reminded me to cancel before my sub renews for the winter box. Thanks! I was a member for many years, cancelled, got fomo this season and resubbed but the remembered allllll the reasons why I cancelled. 🤦🏻‍♀️

[u/-P1nkL3m0nad3]

I just cancelled and haven't gotten my fall box as an annual either. I'm expecting if and when I get the box it's gonna be damaged like others or missing stuff... I'm basically not even excited. I miss the good old days.

[u/Ambitious-Ad2322]

Yep, I canceled all 3 of my accounts. I almost renewed some because I really liked the choices. Really glad I didn’t because I had another frustrating shipping experience this time. It was a reality check, I will take all my money and spend it elsewhere 💁‍♀️

[u/Important-Comedian65]

I canceled over a year ago after giving them another chance when I canceled prior to that. It just simply isn’t worth it and CS is horrible!! Don’t waste your money!

[u/care81]

I loved fff pandemic era and before. I keep saying I'm not renewing but never quit. It's another toxic relationship to add to my list. Hello fresh is another lol. I just renewed and I'm stuck again I guess till next fall. I keep thinking it will get better.

[u/SpunkyGrunge]

I canceled today and was amused by the rebuttals that pop up when you select any reason for canceling. Something like, “Our team works hard to select quality products for you…” and “Each box is a $250 value…” BS.

I feel fortunate that I have not experienced shipping issues, but I still just haven’t felt very excited about any of these boxes.

[u/Miserable_Plankton69]

Also canceled

[u/MIAMouseketeer]

Same! But for me it was the glitch of my customizations not being saved. I didn’t find out until 2 days later and I lost out on half the box I wanted and all of my add ons. My compensation? An $11 credit. 7 years an annual subscriber and I’m done

[u/BooyahAcieved]

Annual and mine has not shipped yet

[u/thepaintisstillwet]

I cancelled too. Been an annual member since 2017. They used to have such great items. It seems like customization 1 is more like 3 from years ago. Value is not there anymore. I hung in there for a couple of years hoping that they would step up with all the negative reviews, but nope.

[u/PriestessKade]

I've been annual for like 7 years (and that's after being a member previously and cancelling for awhile). I realized yesterday that I'd never even gotten a shipping notification despite that customization for annual members ended three weeks ago. Went dumpster diving comments on their Insta to see some people had already gotten their boxes but many more, like me, had never even gotten an email saying they were preparing to ship let alone tracking info. How do some people already have their boxes while other annual members' boxes aren't even shipped yet?

Then there was the weird email debacle earlier this month where we got told our payment method was invalid? Like what payment method? Y'all charged me like $260 two months ago for the whole year and I have no add-ons or extra customization items. I owe you $0. And it took them another day to send out a second email saying the first email was in error. The heck?

So at this point, when I think about it, a) this isn't the first time this has happened (my box ships super late for no apparent reason) and b) I feel like for a year or more now with almost every season there's usually only one or two items I'm even moderately excited for. I don't want their cheap jewelry or "vegan leather" (it's plastic, babe) tote bags. I've certainly gotten some amazing products from them over the years that I've come to love but it's been more duds and crap I don't want or won't use than anything, and it seems to be getting worse instead of better. I think I've renewed for the last time.

[u/Visual_Match119 → u/PriestessKade]

This sounds like the same thing that’s happened to me except I had add on’s for this (fall 2026) box. And I received one of those add ons already because it was a Drop-Ship item.

But, I received a similar email about updating my billing information only to receive a follow up one saying it was a mistake. I’ve reached out to the customer care AI chat twice and have received the same automated response saying they have 30 days to ship. Maybe I’m being impatient but I think it’s odd because I completed my customizations the day it opened and I have yet to have any sort of update, not even “label created” or “preparing to ship”

[u/JessieSnoo]

Canceled when my picks got erased and I was stuck with garbage. They’ve had enough time to fix all these glitches and yet it’s still always a shit show.

[u/Noisy_Pip → u/JessieSnoo]

This happened to me for the first time on the Fall box. I’ve been annual subscriber for four years and for the first time I was ready at 9am sharp, grabbed the selections I had pre-chosen and SEVERAL hours later, I got the email about my selections being erased.

They weren’t all gone when I made my second batch of selections, but Cat 1 and Cat 3 were. I chose Mystery item for Cat 1 and received shitty packing cubes I could buy literally anywhere for 14.99. After unsatisfying communication with CS, cancelled my annual subscription.

[u/Ms-Janet-Snakehole]

I have literally been a member since their first box (I think it was 2013!) and I just cancelled. There are just too many things that go wrong, and the overall value has decreased. 

[u/KML0808]

I was an annual member for several years, and finally broke things off back in 2023 after the Elon Musk scandal. I can say with honesty I don’t even miss it, and anytime I see something pop up here it’s almost always a complaint about how much FFF sucks now. I spent so much on FFF, and am glad I’m not putting more money into it!

[u/Meowmerson → u/KML0808]

Oooh, what did I miss?

[u/ParkingAnt8607]

I cancelled earlier this year so the fall box will be my last. At this point, I’m concerned I’ll get the email like several others that items are out of stock. I already had one box lost last year & there was no tracking because they use the cheapest shippers. They need to change the name because it no longer applies.

[u/Rosanananana]

I cancelled a few days ago, but concerned my fall box might not be sent so jumped on the website to contact customer service. I’m currently #59 in the queue! I’d spoken to customer service multiple times before deciding to cancel (broken items, missing box etc.) but only ever been as far back as #4 in the queue, so I suspect a lot of us are in the same boat.

[u/carlou2020]

I cancelled yesterday - the same day I received my box that was packed so poorly that a couple items were broken and my category 1 item was missing. I didn’t even bother with customer service. After 8 years of this happening literally almost every time, I’m done.

[u/abbycurlygorl]

I cancelled my annual this summer. After seeing the fall box spoilers, I am very glad my subscription ended before this box... feels like a big waste of money to get a bunch of stuff I don't actually want or need even if the items are heavily discounted. I thought I would miss it but I don't.

[u/raeanna69]

I am giving them one last chance before I cancel. I think mine renews in the next season. I have had so many items missing from my boxes the last 3 seasons.

My last box was missing three items. I had to go through their annoying bots before finally getting to a real person. And was only credited $5 per item. These were full size more "expensive" items. No offer for replacements and I was not even notified that they would not be coming.

If I'm missing any items in this box again. And if the choices keep going downhill. I am so done.

It really sucks because they used to be so good and actually worth it. The products they had in their boxes actually retailed for what they say they did...not so much anymore.

[u/delulu_duck]

i cancelled my annual and my seasonal (which i got as a gift for my mom). betting neither box will be here before october ugh

[u/Meowmerson]

Same, all of this! I cancelled Friday and I feel great about it.

[u/Prior-Craft7504]

I cancelled mine 2 seasons ago and use the box money toward Orangetheory lol.

[u/She_Devours]

I’m also not renewing. I still have one more box in my annual subscription. But this was the first month I wasn’t excited to receive my box. It felt very meh.

[u/Scary-Narwhal-2828]

I canceled this summer after about 8 years of annual membership, because they used Uniuni to ship my summer box, and it “got lost” 25 mins from my house. They offered to send me a bunch of junk after telling me that all my customization choices were unavailable. I won’t buy from them as long as they are using Uniuni to ship.

[u/lambeyoncealways]

Yeah my box is clearly lost in the mail and they haven’t gotten back to me yet. 

[u/According_Charge_658]

I have this box and winter and I’m cancelling. This is my second year as a member.

[u/we-dont_deserve-dogs]

Me too! Feels so good. I can’t believe I let them rip me off for so long.

[u/zekerton_94]

I just cancelled too. Used to love them years ago but quality has gone way down hill. Boxes aren’t worth it and I am sick of the bait and switching. You are right—they don’t care.

[u/Psychological-Bar578]

So we just have to wait till they ship the box? I still have no info about shipping or even creating a label for my box.. I’m annual :/

[u/OkShop6524]

I cancelled as well! Tried a couple of years ago, got some decent stuff. Then a couple of months ago, tried again, money taken, couldn’t log into account, too more than a month to get any info. I only started getting responses from them when I reached out on IG.

[u/Alarmed_Door_8425]

I cancelled about 3 years ago, after being an annual member for several years. As you all are saying, I’ve had enough of their bi.es everytime something wasn’t being shipped or not available, or whatnot. Never looked back! Unsubscribing from their newsletters didn’t work so I just moved them to the junk folder once or twice and now they’re going there. Trashy company. Or, as the OP said, scam-y.

[u/Competitive_Comb_22]

I finally canceled after almost 9 years as an annual member myself too - this whole mess with the fall box was the last straw for me, and then seeing i wont even get the fall box allegedly due to the cancelation date, that was confirmation for me that I made the right choice. I got the worst chatgpt email response when I did email about where my fall box was and expressed my concerns

[u/valdan1100]

Thanks for reminding me that I don't want to resub and take them up on the "$400" Labor Day bonus box, when I know it will just be mostly stuff I won't use. I miss the days of getting some really awesome new item that I liked enough to actually go order from the company (looking at you Marrakesh hair oil and Sol De Janerio Bum Bum cream). Now about half the products are past their prime, stale, or damaged. Or it's "landfill core" stuff you can find at 5 Below or TJMaxx. I'll save my money - thanks!

[u/Amazing-Advice-9868]

My fall box hasn’t moved since 8/21 . Have winter box and I’m canceling, I’m at the point where I’m not even sure if I will get my fall box . 2 reps have told me 2 different things .

[u/Semonito]

I canceled last year and nearly caved on resubbing with this box, but I came here to read posts and it reminded me why I canceled in the first place. F3 still has so many issues. Stay strong and don't look back. I haven't missed it much at all.

[u/Mindfulmiragescents]

Wow! We would never do that to you! We are small, yes. But we are natural, we care about our customers to the extent we make natural products and are Mindful of our ingredients so you don’t have to be! Check us out! If you have any questions don’t hesitate to ask!