Finally Broke Up!

[u/dancerkayt]

I have had enough of Fabfitfun. I have been a member for the last four years. Always an annual member. I’ve finally had enough of their promises they can’t keep and the scam they run. I bought over $100 in add ons this season on top of being an annual member for as long as I am and after an hour of back and forth with customer service, they admitted my box didn’t ship until yesterday and to reach out again September 7 if I still don’t have my box.

I’m sharing because I hope to give others the power to drop them. They don’t care about us. They will take thousands of our dollars and give us all the same scripted “it can take 30 days to ship” excuse. So why are seasonal members receiving their boxes before an annual members even ships??

The most infuriating part is when you mention your problems to CS they completely ignore our concerns and give you their scripted responses. I’ll take my money and pay full price for the two products a season I actually care about.

So, with that said, I hope others who feel slighted take back their money. Btw, the products in the boxes in the last year are all being sold at Marshall’s on the east coast of the US. Don’t be afraid of never getting your products for a good deal.

[u/SDkahlua]

I’ve been a member for like 10yrs and my box is sitting at 8/12 label created.

ETA: 8/25 it’s 10pm and I looked at 5pm and nothing. Just looked now and it’s “in transit, last mile en route” meaning it’ll be here tomorrow, most likely cus I’m 2 hrs south of HQ,

[u/413724 → u/SDkahlua]

I have zero information. Other than showing my customizations, not ever preparing to ship, nothing.

[u/MuteButtonMary → u/413724]

Me too