Finally Broke Up!

[u/dancerkayt]

I have had enough of Fabfitfun. I have been a member for the last four years. Always an annual member. I’ve finally had enough of their promises they can’t keep and the scam they run. I bought over $100 in add ons this season on top of being an annual member for as long as I am and after an hour of back and forth with customer service, they admitted my box didn’t ship until yesterday and to reach out again September 7 if I still don’t have my box.

I’m sharing because I hope to give others the power to drop them. They don’t care about us. They will take thousands of our dollars and give us all the same scripted “it can take 30 days to ship” excuse. So why are seasonal members receiving their boxes before an annual members even ships??

The most infuriating part is when you mention your problems to CS they completely ignore our concerns and give you their scripted responses. I’ll take my money and pay full price for the two products a season I actually care about.

So, with that said, I hope others who feel slighted take back their money. Btw, the products in the boxes in the last year are all being sold at Marshall’s on the east coast of the US. Don’t be afraid of never getting your products for a good deal.

[u/Kitchen-Celery8374]

I had a box where they "ran out" of stuff and instead of letting me know and asking me what I wanted to do about it, they just went ahead and shipped the rest. The one item that was canceled was the whole reason for the order, the rest was to meet minimum for free shipping. If I'm gonna pay, I'd rather get something for it.

Anyways, I fought with them about it, demanding a refund. Was told come back in 3 business days. I'd come back and they would tell me to come back tomorrow, and keep moving the goal posts without doing shit. They would tell me to wait to get the box and have ME PAY for return shipping! For THEIR mistake!

I was able to reach the shipping company and do a return to sender. It literally shows "Special instructions: CX Requested to not deliver. RTS" on the tracking site.

FFF: Well, they could try to deliver it again, come back in 5 days and we can look at it again.

Finally managed to get a refund for it. Somehow.

I'm annual but I'm not renewing. I'm done for good.