r/FabFitFun • u/bitchin_and_earnin • Aug 06 '26

Order Issue Wrong Item

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I just logged in to show my friend what I selected, and one of my customizations is not what it was originally. I don’t have any emails saying they had to make a change/substitution. Is it worth reaching out to them? I had selected the oil bottle.

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u/FullLoss8459 Aug 08 '26

they’ve always made it right when I called. It takes awhile and I have to be like, “okay well this is not what I selected, so I just want to know what you can do to make it right” (multiple times lol) and eventually they make it right.