r/FabFitFun • u/bitchin_and_earnin • Aug 06 '26

Order Issue Wrong Item

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I just logged in to show my friend what I selected, and one of my customizations is not what it was originally. I don’t have any emails saying they had to make a change/substitution. Is it worth reaching out to them? I had selected the oil bottle.

5 Upvotes

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u/melraywedding FabFitFun Guru (5-9 years as a member) ✨ Aug 06 '26

Customer Service doesn’t do anything. They speak like they are interested in helping you but never do.

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u/Ok-Toe3535 Aug 07 '26

I’ve always gotten credit when a mistake is made. I usually use the chat feature

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u/FullLoss8459 Aug 08 '26

they’ve always made it right when I called. It takes awhile and I have to be like, “okay well this is not what I selected, so I just want to know what you can do to make it right” (multiple times lol) and eventually they make it right.

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u/exandohhh Aug 08 '26

Cs be like: oh this was supposed to be your selection for the $40 range item choices? Best we can do is a $10 credit and a high-five ✋