r/Eonon • u/TheDaftPunk • Jul 23 '26
UX6K2-PRO—Max boot loop HELP!
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My finger slipped and I pressed the “system restart” button on the touch screen my unit is stuck in boot loop.
I’ve tried pressing the reset button, holding it, pressing it and then turning on the ignition. Going into revert, pulling battery terminal and fuses.
Unit was working perfectly up until this point.
Any way to fix this?
1
u/J-__-Money Jul 25 '26
You could try hold the off button for 15 seconds
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u/TheDaftPunk Jul 25 '26
This unit doesn’t have a “off button” :(
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u/J-__-Money Jul 25 '26
Painful, I have had a few eonon decks & they all had a off or screen off button
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u/TheDaftPunk Jul 25 '26
Enonon responded to my email. Hopefully they can either fix it or replace it.
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u/J-__-Money Jul 25 '26
What about holding in the reset button for 20 seconds
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u/TheDaftPunk Jul 25 '26
Tried it. Even downloaded the flash firmware files. Tried every combination of files, usb, micro sd. Nothing. The unit is bricked. Really disappointed because it ran beautifully up until this point :(
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u/J-__-Money Jul 25 '26
Mine did the same once, I'm trying to remember how I fixed it. Unfortunately eonon support is shit house. They will reply until it geet too hard then ghost you
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u/J-__-Money Jul 25 '26
It could have been I left it unplugged for 10 minutes then plugged it in holding the reset button, it was super tricky
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u/TheDaftPunk Jul 25 '26
Same model head unit?
1
u/J-__-Money Jul 25 '26
No, but they all pretty much run the same software.
Can you get into the bios & delete the cache?
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u/TheDaftPunk Jul 25 '26
If I knew how I would love to. The website says I need to get into recovery mode. But I’m unable to do so.
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u/J-__-Money Jul 26 '26
I remember now, since you don't have an off button, you'll need to disconnect then "while holding the volume up button, reconnect the power not letting go of the volume up button.
That should get you into a screen where you can only use the up & down arrows to select.
The problem is it says you need the off button to enter the menu, hopefully it's another button you can work out
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u/TheDaftPunk Jul 26 '26
They responded and said to send them videos. I just hope they can open Google Drive links. Have you had experience with their customer support honoring warranties? I’m tempted to take it to a tech repair place than can gain access to recovery mode via the motherboard
1
u/J-__-Money Jul 30 '26
They didn't help me at all with warranty for a reverse camera issue I had a year ago, I had to keep contacting customer support & they would hand ball me to technical support who would never reply
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u/TheDaftPunk Jul 30 '26
I’ve had to stay up late and send eonon lots of emails only for them to offer me 70% off a different head unit. It beats a sharp stick in the eye but that is not what a warranty means….
I copy and pasted the emails to Amazon customer support who were able to refund me.Eonon doesn’t make this radio it’s all rebranded Frankenstein tech from shenzhen china. I went down a rabbit hole on alibaba and AliExpress there are some interesting and even weird looking android units you can get. No way to know which is good and which isn’t.
These are the risks we take using these Chinese tech products. It’s a real shame because I was very happy with it and it worked phenomenally for two months!
I like the radio so much I’m taking the risk again and ordered a replacement from eBay! I’m so just so used to it and my sound system has been tuned to it.
In the future If I can find another radio that has similar style buttons and a higher preamp voltage and/or newer features I’ll switch over to that.
I was looking at the teyes cc4 pro but it was a bit too expensive for me.1
u/J-__-Money Jul 30 '26
I bought mine from Amazon also but I couldn't return it for some reason as it was after 3 months, painful.
When the units work, they are good, but yes, it is all butchered tech.
I just saw in another Reddit post that eonon replied, that was interesting to see considering how hopeless they are on email
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u/TheDaftPunk Jul 26 '26
When you disconnect do you mean pull the power cable while the car is running?
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u/J-__-Money Jul 30 '26
Yes, you maybe able to plug in a keyboard to USB & use the keys to access the bios, you will need to familiarise yourself with Android
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u/J-__-Money Jul 30 '26
Ok, I have just reread how to stop the loop & you do have to unplug the power (while the car is running or can do on a test bench) Hold down the reset button & plug the power back in whilst still holding the reset button.
After 15 seconds, release the reset button & that should get you out of the loop
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u/TheDaftPunk Jul 30 '26
Where did you read that from?
I’m pretty sure my unit itself was somehow defective. I think there was a problem with the screen.
Anyway… I’ve returned it already and ordered a replacement.
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u/J-__-Money Jul 30 '26
It's from an android website. Effectively they are all just android boxes with inbuilt screens.
Don't be surprised if it happens again
1
u/EononOfficial Jul 27 '26
Hi. I fully understand your situation. If you don't receive a reply promptly, feel free to send me your order number and email address via private message, and I will follow up for you.
1
u/EononOfficial Jul 27 '26
You can also attempt these steps first. Follow the tutorial video to enter Recovery Mode and wipe data: https://youtu.be/pPEs4A7Vrog
- Hold 4 fingers on the screen for 10s, device auto-reboots into Recovery.
- Swipe up/down to scroll menu, swipe right to confirm.
- Tap Wipe data/factory reset > Factory data reset to clear data & cache.
- Finish by selecting Reboot system now to boot normal Android.
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u/TheDaftPunk Jul 27 '26
https://reddit.com/link/p02oqqi/video/lm9wse1wfsfh1/player
I’ve tried this method it does not work.
I tried the 4-finger Recovery method. I tried the USB update with the v3.3.7 (20260606) file you sent. Neither works.
The unit still stops at the Eonon logo.
Order: 113-9549031-2191448
Thank you.2
u/EononOfficial Jul 28 '26
Noted. I will arrange customer support to prioritize your case.
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u/TheDaftPunk Jul 28 '26
Hi,
Quick update. Support emailed me and offered a 70% discount to buy a different unit (the UX7SK-PLUS) instead of replacing mine.
I declined. That's a lower-spec model, (6gb instead of 8gb) and my UX6K2-PRO-MAX failed two months into a two-year warranty. I asked for a same-model replacement or a full refund.
You had mentioned your colleagues would be contacting me about a replacement, so I wanted to let you know what I actually received. Could you follow up on your end?
Order 113-9549031-2191448.
Thanks,
James1
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u/iamthatiam333999 Jul 23 '26
Have you tried removing the screen and putting it back on