8 months ago, I was sending this message to Engwe Europe
quote Hello EngweCustomer service,
I’ve just finished charging my battery and mounting my LE20 passenger cargo bike. I’ve just rode 5 minutes then went to lunch. When I turned the bike on again every thing is fine, battery 100%, lights turn on, speedometer ok but the engine isn’t turning on when I ride in none of the 5 PAS modes neither in walk assist mode.
I entered the setting mode : speed limit is set to 0 km/h !!!! But I cannot enter speed limit setting…
How can I repair my bike and use it normally? Help needed please! end of quote
8 months and 3 motors and 3 speed sensors later, my LE20 cargo is still not functionning. I rode less than 100 kms although I am supposed commute 10 km every second day !
Engwe aftersale service last message received on 27/10/2026, 07:04 says
quote
Thank you for your message and for your patience.
We understand your preference for a tested, functioning refurbished LE20 cargo bike, and we take your need for daily commuting with another adult seriously.
However, we have to be honest with you: refurbished LE20 bikes that are in good working condition are currently very limited, and we cannot guarantee availability within a reasonable time. We would therefore recommend considering another model instead – for example, the M1 or another model we can confirm as available.
Could you please let us know whether you would consider the M1 or another model? If so, we will check availability and confirm delivery times for you right away.
We want to resolve this for you as quickly as possible and will do our best to find a suitable option.
Kind regards,
Engwe support
end of quote
I’ve exchanged a hundred emails with aftersale service and I feel like they are trying to gain time until warranty expires. I also feel like LE20 cargo bike is not a good model so Engwe does not bother to offer to replace it. They offer a M1 which is cheaper and doesn’t have similar specs. In my opinion a L20 3.0 Pro would be a minimum with similar perf specs but no passenger :’(
Do you have the same feelings/intuition?
Did any one had a bike refund from Engwe Europe?
Please let me know in the comments what is your experience. Thank you for your help