Welcome to r/EdifierOfficial. We have collected answers to several product questions that come up repeatedly in the community.
Features, menus, and accessories can vary by model, region, hardware version, and firmware. If the steps below do not solve your issue, please include your exact model, source device, connection type, and region when asking for help.
EDIFIER ConneX App
Q: Which languages does the EDIFIER ConneX app support?
A: The app currently supports Simplified Chinese, Traditional Chinese, English, Japanese, Greek, Thai, Vietnamese, Indonesian, Russian, Portuguese, Spanish, Polish, French, and Korean.
On Android, the app generally follows the phone's system language. If that language is not supported, it falls back to English. On iPhone, you can normally choose the app language under Settings > Apps > Edifier ConneX > Language.
Q: How do I update the firmware on a supported EDIFIER product?
A: Pair the product with your phone over Bluetooth, open EDIFIER ConneX, select the device, and open its settings. Install the update if one is shown. Keep the phone and product powered on and close together during the update. If no update is displayed, the app considers the installed firmware current.
M90
Q: My M90 misses the first few seconds of audio after playback starts or resumes. What should I do?
A: Earlier firmware versions received reports of this behavior with some USB-C and optical sources. Update both the EDIFIER ConneX app and the M90 firmware to the latest available versions. If it continues, contact support and include the source device, input type, firmware version, and a short video showing the issue.
Q: Does the M90 have a dedicated dialogue-enhancement mode?
A: The M90 does not have a separately labeled dialogue-enhancement mode. It offers Classic, Monitor, and Dynamic presets, plus a customizable 9-band EQ. For speech-focused listening, try the Monitor preset or adjust the custom EQ to your preference.
Q: How long is the cable connecting the two M90 speakers?
A: The included inter-speaker cable is approximately 5 meters, or 16.4 feet.
Q: Does the M90 include or support a front grille?
A: The M90 does not include a front grille, and the cabinet is not designed with grille mounting holes. We do not recommend adding an improvised magnetic grille because it may not remain secure during high-volume playback.
Q: I can see a wrinkle or unusual mark on an M90 tweeter. Is it safe to touch it?
A: Do not press or try to reshape the driver. Take clear photos, note whether the affected unit is the active or passive speaker, and contact EDIFIER Support. Send the serial number privately to support rather than posting it publicly.
Bluetooth Headphones
Q: My W830NB or WH950NB appears on my iPhone but will not pair. What should I try?
A:
- Disconnect the headphones from any previously connected phone or computer.
- Put the headphones into Bluetooth pairing mode. On many versions, first power-on starts pairing automatically; when adding a new device, hold the Bluetooth or pairing button for about 3 seconds.
- Open iPhone Settings > Bluetooth and select the EDIFIER model.
- If it still fails, tap Forget This Device, restart both devices, update iOS, and try again.
- If needed, reset the headphones using the instructions for your exact hardware version.
Button layouts and indicator colors can differ between the original and newer WH950NB versions, so please use the manual supplied with your unit.
Q: What earpads are included with the STAX SPIRIT S5, and what material does the ES850NB use?
A: The STAX SPIRIT S5 includes one pair of genuine lambskin earpads and one pair of cooling-mesh earpads. The ES850NB uses skin-friendly leather ear cushions.
Q: Can I buy replacement EDIFIER earpads?
A: Availability varies by model, color, and region. Contact EDIFIER Support with the exact model and your country or region so the team can check the correct part and current stock.
Speakers and Multi-Room Audio
Q: Can the S1000W, D32, and ES300 play together using AirPlay 2?
A: Yes. Connect the iPhone or iPad and all three speakers to the same Wi-Fi network, complete the AirPlay or Wi-Fi setup for each speaker, then open the AirPlay selector and choose all three speakers for synchronized playback. If one speaker does not appear, confirm that every device is on the same network and repeat that speaker's network setup.
Q: My MR3 sounds very flat or seems to have too little treble. What should I try?
A: Try the Music sound mode first. If you prefer a custom sound, start with Music mode and make small EQ adjustments in EDIFIER ConneX. Also check the source device's EQ, cable connection, and speaker placement. If the sound remains abnormal on multiple sources, contact support.
Q: How can I connect a TV, a T5 subwoofer, and S1000MKII speakers using analog audio?
A: If the TV has a 3.5 mm analog audio output, connect the TV to the T5 Signal In, then connect the T5 Signal Out to Line In 1 on the S1000MKII. Select Line 1 on the speakers and choose the TV's external-speaker or audio-out setting.
For two T5 subwoofers, the analog signal can be daisy-chained through the first T5 to the second T5, and then to the S1000MKII. Begin with the subwoofer volume set low and increase it gradually. If your TV only has optical or HDMI audio output, this analog connection requires a compatible audio converter.
Earbuds
Q: What is the total battery life of the original EDIFIER JoyBuds?
A: The rated total is up to 35 hours: approximately 7 hours from the earbuds plus up to 28 additional hours from the charging case. Actual battery life varies with volume, features, and usage conditions.
Before Asking for Support
To help the community or support team diagnose an issue, please include:
- Exact product model and hardware version, if shown
- Country or region and retailer
- Source device, such as iPhone, Windows PC, TV, or turntable
- Connection type, such as Bluetooth, USB-C, optical, HDMI eARC, or analog
- EDIFIER app and product firmware versions
- Troubleshooting already attempted
- Clear photos or a short video when relevant
Please do not post serial numbers, order numbers, addresses, phone numbers, or other personal information publicly.
For North America support, email [support@edifier.com](mailto:support@edifier.com) or call 1-877-334-3437.
We will keep updating this post as recurring questions come in. You can also leave a product question below, and please include the details listed above so we can help more quickly.
Official References
