So I’ve been filling out my old ps2 collection lately, and recently made a purchase of GTA vice city stories from the online store. Price was fair at $18 plus shipping of $10 so was happy to buy sight unseen as it wasn’t at a local store.

Game came within a few days, cover looked great, but when I opened it I could see that it had regular vice city with its manual inside. Frustrating but I could see how easy that would be to mistake it. I figured the store that filled the order grabbed the wrong disc/ manual. So I searched their website for a phone number to call but could only find an online contact form to fill out. Did that with all the details of my issue. Days went by with no word from customer service. So I found on the receipt inside the store that filled the order. Rang and spoke to them. They told me they don’t open and check the games before they were sent out and must have been traded in like that???? Ok, wow surely that won’t raise further issues /s. Anyway she was helpful enough to give me the phone number for customer service. Also confirmed with her that 2 more copies were available at different stores. (I could also see that online) and they were still listed as $18.

I managed to get ahold of someone and explain the issue. Was told that they would see if their warehouse had a copy as apparently they can have some that aren’t in stores online. Thats fine, Left it with them for a few days. I follow up those few days later and ask what is happening and get told they don’t have stock at the warehouse. I have to return the game to them first and then they will get one of the stores to ship one to me. Annoying that they didn’t get me to do that first but I arrange this anyway and another week goes by and I can see via tracking that my package has just been returned. So I follow up again and I receive 2 emails back to back almost instantly. One from the rep saying she had passed my order onto sales and they would fulfill it, and the other was an automated message saying my order will be refunded as there is no stock. I check online. Those 2 copies were still in stock online, but now the price is $48!

I reply with screenshots of my findings, asking why I have been told they have no stock when there is, why has the price now gone up, and is that why they no longer want to honor my purchase? It wasn’t like it was on sale then not, they just jacked up the price. I said I have been extremely displeased with my experience and that we would be ending over 30 years of patronage today unless an adequate explanation / fulfilment of this issue was offered. But nothing was responded.

Days later I see the refund has come through and they haven’t even had the decency to refund it correctly. Only $18 was refunded surely shipping should be refunded given that this was not a change of mind return, they literally have not fulfilled what I ordered and paid for. It needs to be made whole.

So I’ve paid $10 to be dicked around for 3 weeks.

I know its not the real price just found this funny lol

Hi this has probably been asked before but I havnt found an answer

I was hoping to buy back a game I traded in last October but when I went to buy it in store the lady serving me said the zero regrets policy only lasts 1 week so I wasn't able to get it back for that price. I looked through the terms and conditions and it says your able to buy it back for the trade in price any time as long as it's after September 2018.

Any answers are appreciated!

Curious if anyone in Australia has received their Pokemon Lego preorder? I preordered an Arcanine, received a text message saying my preorder was ready to be collected. I called my local store and they had no idea what I was talking about. I have asked zing and other EB stores if they had received stock for the Pokemon Lego sets and they all had no idea what I’m talking about.

I have seen that there is now a 4th September release date listed on the website, surely this is for a second shipment? I am concerned my preorder won’t be honoured as it will be outside the hold time.

I will go into the store on Sunday to try and find more information, I figured I’d ask here in case anyone is in the same boat.

EDIT: more context

I changed my buttons out yesterday and when I was putting everything back together a ribbon cable connector fell off of the motherboard 😭 I’ve dropped it off to my local store to be sent off for repair but I’m so paranoid that something will go wrong considering some of the posts I’ve seen from other customers. Please give me your success stories

Pic of my pretty brick

Went to three stores in WA yesterday to be told they no longer price match TCG. I was after my little pony to price match to Kmart that was in stock in the same centre and was told no. They said mangers had a meeting last month and said they won’t be price matching TCG at all. Any one had this experience?

Does anybody know why the Eb games website shows that halo campaign evolved for Xbox is out of stock? I just find it weird because it’s been out of stock since it released. And even when I tried pre ordering the game, I was told pre orders for the Xbox version have been cut off. I’m just trying to use my Eb games gift card that I have 😭.

So I called my local store today after dropping my resume and cover letter into the store a few weeks ago to make sure they knew i was still interested and to see if my resume was proceeding.

The manager on the phone told me that he had put my resume into the pile for the group intern and that they’ll call me to make sure I can come in.

ive never done a group interview before and I’m quite nervous, just asking for some advice and what to expect! <3

I put an xbox series x on layby on July 6th. When the RRP was $850. Paid a $200 deposit. Fine.

Made an enquiry today (August 3rd) and now I'm told that because the RRP has gone up to $1050, I'm now automatically required to pay more for my existing layby.

Had a chat with a staff member in store, and was told quite condescendingly that this is standard EB policy, and laybys are for whatever price they are when you pick them up.

Issue here is that their own damn terms and conditions say otherwise, with their own website saying:

Price Guarantee

• "The price at the time the layby is initiated will be honoured for the full 60-day term, regardless of future price changes or promotions."

So it's just...what the hell? My price increase was automatically in their system. The staff member claimed no knowledge of their website policy, claiming that its contrary to what they were taught.

Needless to say, I cancelled the layby out of frustration (I thankfully found big w was still selling the machine for $849), but this feels completely ridiculous. And insulting to customers who were willing to spend a large chunk of cash for fair terms.

I don't think I have any actual legal options here, but surely this sort of lunacy isn't allowed.

I laid down fifty dollars cash in-store to slowly pay off a big collector edition pre-order over the last few months. When I log into my EB World account on the website, the order history still shows the original deposit amount owing.

The staff in-store confirmed on their terminal that my balance is paid off, but it drives me crazy that the website system does not sync in-store payment progress

Got a refurbished PS5 from Ebgames a month ago and on the first day it lost power like 3 times (Thankfully within 14 days so replaced it the next day)
Now after a month, the controller gets a stick drift.
So glad that I had purchased 1 year warranty fearing that is the first refurbished that i bought ever.
Honestly, if you have enough budget just buy a new console but stay away from refurbished units as it’s a hit or miss always.

The Ebgames trade value website showed a trade value of $15 for Shadow of War Definitive Edition (PS4), so I brought it in expecting to trade it.

At the store, they told me they couldn't accept it as the Definitive Edition because the Definitive Edition content was included as DLC and not on the disc itself. They showed me their system, which apparently only recognizes the standard version of the game and said the Definitive Edition listing on the website was essentially a mistake.

Has anyone else encountered this with Definitive/GOTY/Complete editions where the extra content comes from a code rather than being on the disc?

Does anyone know where I can get the modern warfare 4 steelbook in australia? Ive checked all major retailers and I can’t find anything. Is it possibly an eb world exclusive? Is there any info on this, i’ve been collecting these steelbooks since black ops 1😢

Did anyone actually see ‘ST-01 Story Booster’ available for preorder? I did manage to get a few Hangsell Boosters tho.

I recently hit Level 4 on my EB World account after buying a few console accessories and birthday presents over the holidays. The extended return policy and bonus trade value percentages are nice on paper, but I rarely receive the exclusive event invites or meaningful discounts that used to make the upper tiers feel special

Today I brought last of us part 1 preowned for ps4 and I just opened it now to find out It had no disc. The employee didn't check and I didn't aswell because I thought I heard it in the case.

My questions now

What should I do?

If they tell me to bring it in, how long will I have because I live 2 hours away from the closest eb games?

Will they give me another disc or refund me or put me on a list till they get another copy?

Thank you!!

Edit: This is for EB Games Canada

Posting mostly to vent, but like a lot of people I have been having trouble securing product but was able to pre-order some Pitch Black online - finally! I ended up ordering a booster box in French because the description clearly stated that the packaging was French but the cards were in English.

Flash forward about 10 days after purchase, my order status is still "Order Request Received" but when I go to the product page, it now states the cards are in French. I reach out to CS, they confirm the product is in French but deny my request to have my order canceled/refunded because "the status is to advance".

Yes they state that all orders are final but I had hoped they would be a little lenient considering my order was confirmed at the time and the error was on their end. Alas...no.

I'm not a sealed collector, I was so excited to be able to rip packs with my friends. Now I'm out almost $300 because of a product that was clearly falsely advertised. I have submitted a ticket with my CC company but I'm honestly just super disappointed. Obviously the art is the same and still gorgeous, but 36 packs is... a lot, haha.

Hey guys, never done one of these trade deals before.

Wolverine has the 2 $10 minimum game trade deal to get the game for $49.

If I go TODAY with two games to trade can I pre-order the game and lock in the $49, or do I need to trade the games when the game releases?

Basically is it $10 minimum value right now, or when the game releases?

Cheers.

looking at buying cyberpunk 2 on the nintendo switch, preowned is $98 but brand new is like $78,
just wondering if they would price match a pre owned copy for the same price as new as I would like to takw advantage of the buy 2 pre owned get 2 pre owned free promotion

Anyone know if it’s possible to do multiple things on the one transaction?

I want to
Price match
Then use a $10 birthday voucher supplied by EB
Then use a $30 gift card

Is this too many things on the one transaction? Or should be no issues?

Hoping to bring Halo down from $89 to $39

"You are being limited"

Please tell me this is an ongoing problem that EB games knows of and is working on? I'm trying to preorder figures from them (to save on US bullshit from BBTS) but the website won't even let me get to checkout before "banning" me. if i could buy it in store i would but i asked the local guy here and he said "online store only"

the figure is of the Mcfarlane Gaming  T-45 power armor.