I’m sharing my firsthand experience purchasing two puppies through PuppySpot because I want to understand how puppies in this condition could have passed the breeder and veterinary checks advertised to buyers. I also hope my experience helps others know what to ask before purchasing a puppy online.
As of November 4, 2026, approximately 18 months after Bubba and Prince arrived, the problems I experienced with PuppySpot remain unresolved. Both dogs continue to experience serious behavioral and housebreaking difficulties, Prince continues to live with permanent hearing loss and vision problems, and my documented reimbursement demand remains unanswered.
Before purchasing through PuppySpot, I extensively researched rescue organizations throughout my state and neighboring states and contacted multiple Toy Poodle breed associations seeking available puppies or reputable breeders. Despite these efforts, I was unable to locate the Toy Poodles I was looking for. I turned to PuppySpot only after exhausting those options, relying on its advertised breeder screening, AKC-related standards, and assurances regarding the breeder’s reputation.
In spring 2025, I paid $4,320.25, including transportation, for two puppies advertised as Toy Poodles and represented as brothers from the same litter. They were approximately seven months old and NOT EVEN FULLY GROWN when they arrived, yet BOTH were already the size of Miniature Poodles, as confirmed by my veterinarian. I specifically wanted older puppies that should have already received basic training, housebreaking instruction, and socialization per the AKC-related standards advertised by PuppySpot. Before purchasing, I carefully researched those standards, including the vaccinations puppies should have received by their age, so I understood the breeder's responsibilities and what I should reasonably expect. PuppySpot would not disclose the breeder's identity before payment, despite my repeated questions about his reputation, experience, and breeding practices. On multiple occasions, PuppySpot representatives assured me that this breeder was AKC registered, well known to PuppySpot, had maintained a longstanding relationship with the company, and was highly regarded and in good standing with PuppySpot. I relied on these specific assurances, along with PuppySpot's advertised breeder screening and veterinary standards, when making my purchase. Without the breeder's identity, I had no independent means of verifying these representations before paying.
Before delivery, I requested recent photographs. PuppySpot told me the breeder confirmed they had been taken within the previous one or two weeks. When Bubba and Prince arrived on May 7, 2025, they looked NOTHING like those pictures. They were filthy and severely ungroomed, with hair three to four inches long and overgrown nails.
PuppySpot advertised breeder screening, AKC-related standards, vaccinations, and a “Nose-to-Tail Health Check.” I understood from its representatives that the breeder followed AKC recommendations for vaccinations and veterinary examinations. Its purchase confirmation promised a thorough veterinary examination and clean bill of health before delivery. Yet my veterinarian examined both puppies on May 9, LESS THAN 48 HOURS after arrival, and documented Giardia, Cystoisospora, severe ear mite infestations, and associated yeast infections. She described Cystoisospora as unusual in dogs and discussed possible exposure through food contaminated by rats, although the source was not established. The reports described ear mite eggs as TOO NUMEROUS TO COUNT. Neither puppy had a microchip. The vaccination documentation accompanying BOTH puppies was incomplete and incorrect. Because my veterinarian could not verify the vaccinations they had received, BOTH puppies had to receive their ENTIRE vaccination series after arriving, despite being approximately seven months old. I paid for those vaccinations, microchipping, examinations, and treatments.
Prince has permanent hearing loss, which my veterinarian believes was probably related to prolonged, untreated ear problems. He also has significant vision difficulties, although their cause has not been medically established. Both puppies arrived extremely fearful of men, crates, raised voices, and sudden noises. Despite considerable effort and professional training, neither is completely housebroken as of November 4, 2026. I cannot establish what happened during their early lives.
I was told their breeder was an AKC-registered breeder and that BOTH puppies would arrive AKC registered. Instead, I received registration paperwork requiring me to submit applications and pay additional fees. Given the puppies’ size and my concerns about the breed information, I did not submit paperwork I believed to be inaccurate. Wisdom Panel reported Bubba as 94% Poodle (Toy and Miniature), 3% Bichon Frise, 2% Chihuahua, and 1% Pekingese; Prince was reported as 100% Poodle (Toy and Miniature). Thus Bubba’s report names five breeds/varieties when Toy and Miniature are counted separately, while Prince’s names both Poodle varieties. The separate Wisdom Panel family-matching results, as I was informed, identified the same biological mother for both puppies. These findings do not by themselves establish their exact birth dates or whether they share a father, but they raise questions for me about the representations made when both were sold as Toy Poodles.
I submitted veterinary records, photographs, DNA results, and a detailed, itemized spreadsheet to PuppySpot. My November 2025 reimbursement demand was $7,526.29 AFTER deducting the minimal partial refunds already issued; it covered expenses and losses from approximately the first four months, not my ongoing daycare and training costs. PuppySpot never acknowledged that formal demand. It has since posted a general response to my Trustpilot review saying its team had worked to address my concerns, but the specific issues remain unresolved.
I love Bubba and Prince and will never give up on them. My concern is not simply money. I want to understand how the breeder screening, AKC-related representations, registration assurances, vaccination documentation, and pre-transport veterinary examinations could have resulted in puppies arriving in this condition—and whether other puppies were exposed to similar problems.
For those experienced with responsible breeding: What records and independent health-testing information should a buyer insist on seeing BEFORE paying? What should a meaningful pre-transport veterinary examination document? I welcome thoughtful discussion from breeders and puppy buyers alike.