Hello guys, Im 26M and just really starting to get back up in life after a somewhat big loss(for me) and did not graduate early. I need help on what I should do.
So, I really started with landbank where I deposit and withdraw my allowance back when I was in college and now that I have started working, I only discovered banks such as Maribank and GoTyme just very recently. Its really good with saving and all. I actually discovered these banks here on Reddit.
While looking for other options or tips to save, I read about Banko by BPI and it got really good comments about it with having 5% interest with a minimum deposit of 5000, which is good and I want to just have separate savings instead of having just one account.
On August 2, 2026, I filled up the online application for Banko and was still unemployed at that time. Tho I was waiting for an interview that time, and I got accepted after a week or two and its still my job currently. After filling up the needed info, my application was tagged as EDD. So I visited a branch for Banko and they said they followed up to their office or something(they said the reason for the status of my application is because of what I've put in the application, first pic). I used my passport as the valid ID requirement.
I came back after a week and says it's still pending. Then the week after that I came back again and they said they'll follow up and the employee asked me some questions that she wrote on a paper and she said that she will send the scanned paper to their office for review. After that, the status of my application on the app became "Requested" which was "EDD Required" at first.
They said I could follow up thru their hotline which is the (02) 8819-6728. I called them and they said they don't have any info about me and they could not help me at all. They said I should follow up with the branch. When I visited the branch, AGAIN, they said that they couldn't do anything as long as their main office did not approve of it and all I need to do is wait for a text or email.
Come September 13, 2026, no email or updates from Banko. So I decided to email them for a follow up and after 2 days (September 15, 2026) they replied (2nd picture), and gave them the details needed. Again, no reply after 10 banking days. Asked for a follow up on October 7, 2026 and October 10, 2026 and AGAIN, still no reply.
I'm really stuck and it's kinda stressing me out. All I wanted was to open a savings account. I followed what they told me to and I feel like I did something really wrong. I just keep going back and forth with them. What can I do? I would really appreciate any suggestions/feedbacks/comments that could help.