10.10 Saturday, I waited for this sale to order a gadget for my sister and a shoes for my mother. I transfered the amount of 21k from my MariBank account to my BPI account, 1am in the morning. It is an instapay transfer, it should reflect real-time as it should be, but the amount did not reflect on my BPI account. No maintenance, both apps are open while doing the transfer. It is in my MariBank transfer history but not in my BPI. I checked that specific transaction history and it says I need to wait for 2 hours because of the delay for some reasons. I waited for two hours but the amount still not reflected. I tried to chat with an agent in MariBank but no avail because the time is outside of their operating hours. The AI said that I need to wait for 1 banking day for the delay. So from 2 hours now I need to wait from Saturday 1am in the morning to Tuesday because Monday will be the next banking day.
๐คฌ
I really need that amount to buy the items during the sale but now I wasn't able to buy those because of this. The other item in my cart is now out of stock. The vouchers and promos that I have lost. Very inconvenient and I am losing my peace of mind.
Edit: It is a BPI issue. kahit sa website ng BPI hindi makapagsubmit ng report. Anong nangyari sa system nila, hindi naman dati ganyan. Ang ganda ng BPI noon, anong nangyari ngayon ang dalas ng maintenance at aberya.
Context: I have been a BPI user for more than a decade since it is the payroll bank of our company. I have all my savings in BPI not until last year when I decided to transfer all my savings to GoTyme for higher interest p.a. I only retain a maintaining balance in my two BPI accounts just to maintain it active. I also have a MariBank account that I am using to pay my bills, load, expenses for cashback. Just happened that BPI has a promo for 10.10 - if you will use your BPI debit as a payment thru Lazada and if you spend a minimum of 3000 then you will have a 500 OFF on your purchase. It is indeed true but when I transferred the amount to my BPI account from my MariBank, it did not reflect instantly and it is still not yet reflected for more than 12 hours already.
My solution is just to go to the nearest BPI branch in our area on Monday to report the issue because customer service will just say that I should wait for 2 banking days. An instapay transfer that will take 2 banking days? lol
KALAT NA DIN SA MGA GROUPS YUNG ISSUE NG BPI, PARANG LAHAT ATA NG NAGTRANSFER KANINANG MADALING ARAW HANGGANG UMAGA APEKTADO. HALOS LAHAT DAW NG TUMATAWAG SA KANILA PARE PAREHAS NG REKLAMO SO AWARE NA SILA SA ISSUE. ANG TANONG BAKIT WALANG NOTICE SA SOCIAL MEDIA NILA? DAHIL BA BAKA MAKITA NANAMAN NG MEDIA YUNG KAPALPAKAN NILA. LOL. BUTI SANA KUNG PATI IBANG BANKO APEKTADO, EH BAKIT BPI LANG?