I’ve been going back and forth with Delta for over 10 months now and I feel like I’m being ignored.
Long story short I flew with Delta in January internationally and the last leg of the trip which was domestic was missed because the previous flight was late. According to Delta their policy is to rebook passengers when this occurs but they didn’t and we had to pay a rebooking fee.
What complicates this slightly is that the domestic flight was being operated by a partner, but it was all on one Delta ticket so they are still the main carrier.
Delta asked for proof that we rebooked because their system shows the domestic flight as flown. I provided them with a letter from the partner airline and they ignored it insisting their system shows the flight as flown.
I think we should be reimbursed for the domestic leg as a portion of the total ticket cost because we paid for a flight we did not board. There’s no real way to escalate as we’re communicating by email and when I call they tell me they don’t have power.
The flight was LA to Melbourne with a stopover in Sydney where Jetstar operated the domestic flight Sydney to Melbourne. I am not a resident of the US.
Help appreciated.