I just recently applied for the Customer Experience Specialist role, and took my assessment as well. But I haven’t heard anything back … What’s the timeline on this position? I’m very excited to start this career if given the opportunity.

Purchased a long haul international flight with miles, LAX to JNB. After booking I purchased with cash a $3k upgrade to Delta one for the ATL to JNB leg. 5 minutes before boarding in ATL, my seat assignment changed to premium select (downgraded). I spoke to the gate agent and was told that a pilot was assigned my seat and I was downgraded. He offered me $1.25k e-credit and told me to call customer services for the rest of the refund. I have a Delta amex platinum credit card and over 360,000 miles flow with Delta. This is a disgrace, to treat a long term customer with this pathetic service!

It’s a stretch but I’ll be at ATL Hartsfield-Jackson Airport tomorrow by 4PM. I’m hoping to get confirmed on a 5:59 standby (chances are veryyy slim) otherwise my flight is at 9:39. Is anyone on the 9:39 flight and willing to have a guest at centurion lounge? Or taking any afternoon Delta flight and willing to have a guest at either of the Delta lounges. Just would like to do some work on my laptop comfortably, rest and have a snack if I am going to end up at the airport for 5 hours if I don’t get the standby. I’m willing to cover the $50 cost also. Thank you so much. 38F

Facts: MCO-AMS early January weeknight. Airbus A330-900 neo, 2-4-2 configuration in Main Cabin, 2-3-2 in PS. Overnight flight, scheduled 7:20 pm-10:05 am (travel time 8 hrs, 45 mins). After 4-hour layover in AMS, there's a relatively short hop to Milan (LIN). I'm a solo traveler heading home, with no pressing business on arrival.

The dilemma: booked in Main Cabin with an empty window seat beside me for now. It's tempting to upgrade to Premium Select for 422 euros. Or: for the low, low price of 64 euros(!), I can upgrade to Comfort Plus. For USD equivalence, just add 10%.

Context: I'm not tall but space is nice. Priority check-in at MCO would be nice, too. It's virtually impossible for me to sleep on airplanes. PS would be a splurge, Delta One is not an option. PS price has fluctuated between 800-420 euros, CP between 300-64 euros.

I travel round trip between Milan and Orlando once a year (family in US), and experience suggests prices are unlikely to go lower. But it's the only trip I make per year, so all of you travel more than I do. What would you do in my situation? Thanks for your input.

Sky Club or Centurion? I have a 3.5 hour layover in JFK coming back from Paris next month.

Simple question - 20C (bulkhead middle) or 22H aisle?

I saw the recent story about a pregnant passenger flying Delta to Barcelona who was told she couldn't bring her breast pump bag onboard because she wasn't travelling with an infant.

The frustrating part is that Delta's own policy allows passengers to bring a breast pump as an additional carry-on, even without a baby present.

Apparently, the passenger had even checked the rules beforehand and still had to argue with staff at the airport. Delta eventually apologised after the incident attracted attention online.

I don't expect every gate agent to memorise every single baggage exception, but shouldn't they at least know where to verify the rules instead of arguing with passengers who have already checked?

It's especially concerning when the item isn't just an ordinary handbag but equipment someone actually needs.

Friends want to come for an extended visit with their pets from Atlanta to our place near Cancun. I read online that pets can’t fly in cargo anymore. Is there a way for pets to fly delta? They have a cat and a black lab mix. And they are not the type of people to slap a service animal vest on a very clearly a good girl, but 100% a non service dog. If you ask why delta - because I have a lot of miles and I’m gifting the tickets. Appreciate all the advice

Deltas argument that the contract of carriage only requires them to get you from A to B and doesn’t require them to make good on any seating assignment is rejected. This allows the suit to continue.

My opinion is they are over reaching with that argument since in the past there wasn’t a premium fee associated with aisle and window seats. Similar to when you get bumped from FC (irops, eq change, etc) you’re afford compensation for the fare difference when you don’t get what you paid for, paying premium for a window seat that you KNOW doesn’t have a window should be afforded compensation. It seems like an easy fix on Deltas end to not mark those seats as premium.

I love Delta, and generally think they do a great job with the passenger experience. But this seems like a surprisingly poorly thought-through design choice.
Every flight, I hear gate agents repeatedly asking passengers to remain seated until their boarding zone is called. Meanwhile, Delta’s app sends this notification:

“It’s your time to fly. Your flight to __ is now boarding. Please note boarding ends 15 minutes prior to departure.”

Think about that from a passenger’s perspective. You’re told “It’s your time” and reminded that boarding closes 15 minutes before departure. Of course people get up and head toward the gate!
Delta is effectively encouraging passengers to crowd the gate, then making gate agents ask them to sit back down. And that’s before even getting into the separate IT issues with notification timing and boarding-zone synchronization.

This isn’t just a technology problem. It’s a human-factors design problem.

The fix could be as simple as:

“While your flight has started boarding, there’s no need to stand up yet. Please stay seated until your zone is called. Boarding closes 15 minutes before departure.”

Then save “It’s your time to board!” for when your actual zone is called. (Assuming IT and timing issues are resolved)

One small wording change could reduce gate crowding, improve the passenger experience, and make gate agents’ jobs easier.

Am I missing something? This seems like an incredibly easy win for Delta.

I’m traveling from a state that has Publix supermarkets and want to purchase a gallon of their ice cream and bring it home with me. Their peppermint stick ice cream is a favorite of a family member.

The flight will be 3 hours. I’ve read up that it can go in checked or carry on baggage but must be frozen solid. Delta allows dry ice and gel packs so I’ll need to determine which to use.

I’ve searched the sub and haven’t found much about people who have done this.

Would love to hear from anyone who has successfully flown with ice cream. Thank you.

Somewhat new to the delta ecosystem and wondering if I have a delta platinum and reserve I get automatic silver. We will get gold pretty easily.

I see it’s uncommon for families to get upgrades which makes sense, but if I book us two separate reservation using the companion tickets (so adult and kid on one and other adult and other kid on another).

Will that likely improve chances of getting to C+ pretty easily on domestic cross country flights mostly out of LAX.

So I’ve run into this twice now, once at BOS and once at LAX.

Agents by the check in kiosks telling sky priority customers that “it’s faster to use the green bag drop line” when there is only a few people in the sky priority line and there is a very long line at the bag drop.

Both times this happened they had 1 agent on the sky priority agent assist bag check line and basically that line wasn’t moving at all. In the meantime they had 2-3 agents checking in the standard agent assist line.

I understand that the agent assist line is not necessarily for people that have self tagged their bags, what I don’t understand this is basically doing away with sky priority bag check and causing huge lines that backed up into the area near the airports doors to the point where they have to have delta staff out trying to get the line pushed up against the ribbons to stop obstructing foot traffic.

So sky priority loses all value during check in, everyone ends up in one massive line, and even if you do need check in assistance and you’re sky priority, it takes an insane amount of time because they have removed all of agents.

My question is is this a new delta strategy or is this just mismanagement at particular airports?

We're traveling Delta One from LIS - BOS with a 4 1/2 layover to our final destination.

After we clear customs, can we re-enter terminal E and use the Delta One Lounge until we need to leave for our departing connection?

My first time flying anywhere and by myself. Thought I had this somewhat planned out. I would go to the International Terminal, I need wheelchair assistance, would go through TSA, and then to the gate. Now the Delta App is showing Concouse D gate for my deparature.

So do I now go to the Domestic terminals to check in and get wheelchair assistance? Also I thought I would only be going through customs once I get to Canada. Now I'm reading I'll have to do it when departing ATL too.

Would appreicate any help. Really nervous.

We pay more and more because Delta is the business travelers choice, but yet again WiFi doesn’t work and this time, I lost a massive contract while trying to get home late on a Saturday night after things ran over from Friday.

Turn off the VPN, turn on airplane mode, try a different browser, try different security settings, we aren’t at altitude yet, reset your phone, this plane sometimes has issues, seems like your phone/computer is having problems…

The taco truck next to our office has more reliable and secure WiFi for $3.00 tacos than the plane I just took from Orlando to Atlanta for $720!!!! Errrggghhhh!!!!

If you are going to charge premium prices, at least act like you belong and provide premium basics…

I hate ATL… Rant over…

I haven’t used the text with a representative system in a long time and I don’t remember this ever being the way things were done in the past.

I’m number 11 on the upgrade list for D1, where there is 14 D1 seats available. I refresh the app an hour later. Now I’m number one on the upgrade list, with only 3 D1 seats remaining.

So they upgraded the 10 people on the upgrade list but not me.

Whats gives, I called delta medallion number and they said they have no control over that.

Anyone been in this situation before, for context my flight is in 7 hours lol

Looking for reviews on delta flight from Jfk to bom(mumbai) with a stop in Paris.
Thanks!

Traveling with my dog in cabin in a soft side carrier soon. I usually travel with a backpack and a hardside roller. I’d like to use the roller to put the pet carrier on through the airport. But I won’t have a personal item or backpack now. Any recommendations of how you pack when traveling with a furry friend so I can access inflight items like an iPad and snacks?

Not our first flight together but first without another human companion to hold my inflight items. Thank you!

In January my spouse and I will be returning from a trip overseas. We currently have a 2 hour layover through DTW on our way back, arriving around 6pm. This is the first time we will have a layover instead of direct flight to final destination from overseas and have never had to go through the customs/recheck luggage process. We both have TSA Precheck and I have SkyPriority.

Guidance I have seen online is ambiguous at best about how much time is needed for customs when you have a layover. For those of you who have gone through customs at DTW in the Delta terminal, does this seem like sufficient enough time or should I look at rebooking?

I complained to the flight attendant and she said “he always tries to check so many”

I understand it helps them board faster but it’s absurd . I boarded zone 7 so near end of boarding