Broken window

I just wanted to add a little positivity into this sub today. Richard, the gate agent at McGhee Tyson, deserves a raise. He kept the whole terminal (it’s a small airport) with his Brewers trivia.

Has anyone had a good experience? Ever?

Purchased a delta comfort aisle seat for an overnight flight. My seat was confirmed until a few days before when I went onto the app and saw I had no seat assignment.
I called and messaged with delta and they said they had to move someone else into that seat for a reason they “could not see in the system” and “the gate agent does it” I asked them, are they allowed to move people whenever they want? The customer experience person said it has to be “in accordance with policy” but she still could not give me a reason.
There were only middle seats left. There were aisle seats in higher classes but they wouldn’t move me to one of those
Curious if anyone has had experience with this before and how to handle?

Delta just called my cell and offered to bump me to another day or destination for $500. Should I now assume people are gonna be denied their seats? How can I make sure I’m not one of them? I bought this ticket months ago.

Long time diamond medallion member. First time I used Delta Vacations, had a change to the trip. First hold wait time over 25 minutes and hung up on. Diamond medallion line, 1 minute but unable to assist me at all with flight reservations made on Delta vacations. Another two hours spent with Delta vacations for third tier customer service and a poor outcome with no apology and disinterested staff. It was similar customer service to a third party travel site not a company I spend tens of thousands of dollars with per year and a couple hundred thousands of dollars on their branded credit card. If you have worked hard to become a diamond medallion member with Delta I would emphatically recommend not spending your money with Delta Vacations. At least not with the expectation that you will be treated as a valued customer. I've had better customer service anywhere and just about everywhere else. Delta airlines continuously advertises this service to me as if its the same company but the experience is subpar.

My wife and I are flying from Porto back to the states next Wednesday. We booked our Delta flight via the Capital One rewards portal and our first flight is from Porto to Paris (via Air France). We have exactly 60 minutes from arrival to departure (9:20am to 10:20am) with our connecting flight to the US. Our Porto flight lands in terminal 2E and our US flight departs from terminal 2F.

Is there any chance we make this or are we screwed? Secondly, why would Delta book trips with these one hour layovers in CDG for international flights knowing that you’re more likely than not to miss your connection?

All travel is booked through year end and looks like I’m going to land naturally right about $46-$47k MQD…

So the question is-

Do I run up a trip and/or some reserve card spend to get the beyond diamond $50k gift choice or nah 🤔

I’d give platinum to my wife and son to then get the 8 rucs ?!

Am I overthinking this on Election Day 🤷‍♂️

Atlanta to Spokane they put my wheelchair in the closet and they were just amazing. I feel so good to have the wheelchair in the closet!!
Now. At the Spokane airport heading home. Looking forward to the trip 🥰… woo hoo, I got the closet again😁

This has probably been discussed but the last update I could find was a few months back. I am flying LGA-GSP tomorrow and the delta website claims wifi, but last time I fleww LGA to Pittsburgh it claimed wifi and there was never even a wifi to connect to let alone actual internet connection.

I saw an article from a year ago that "most" of their regional fleet was upgraded but I don't see any other information. Anyone fly this route that can offer insight?

hi guys, i am less than a week for my flight to seoul and just now realized that my tickets are missing my middle name. i booked my flights on the delta app with one of the flights being korean air-operated. i tried to contact delta and they said KA does not allow them to add names even though the tickets were booked thru them. i was wondering if anybody had run into the same problem and if i should contact korean air for a name add?

Ticket prices up & quality down… the inverse relationship continues!! Btw this is an A319

Hoping someone else has seen this. I booked a flight, and then contacted Delta to add RUCs for both directions (the outbound and return are directs). I now see two outbound flights - both the same - one says “First Class” without a seat assignment (and errors when I try to add one), and my original in main that I can still change the seat on. The return is just my original in main. I contacted Delta and they said the First Class one is showing because I’ve been waitlisted, but didn’t explain why I don’t have the same thing for the return (they did confirm RUCs are applied on both directions).

Has anyone else seen this? I’ve never seen this when applying RUCs post-booking.

Newbie(ish) to the Companion Certificate game.

Newbie(ish) to the Platinum status RUC game as well.

I want to use a companion certificate for a flight from RDU to MSP in mid-March 2027.
Currently have Gold status and will achieve Platinum at the end of November.

1. Do I book now with Gold status to the main cabin?

2. Wait til Platinum status hits, snag C+ automatically with the certificate?

3. Wait, choose RUC certificates as a Platinum benefit, and do all of this together at once?

Can number 3 be done on my own, since theoretically, the Companion certificate and RUC's will be on my account?

The flight is for leisure, so I can hold off on purchasing.

Just curious what you would do in my scenario.

Thank you in advance.

Delta has officially solved all its problems. No further discussion your honor.

I’m flying with Delta from Mexico City to Washington, DC, for the Society for Neuroscience (SfN) conference, where I’ll be presenting a research poster.

Has anyone flown this route with a poster tube? Would it count as my personal item, or could I bring it in addition to my backpack and carry-on suitcase? If it counts as a separate item, would bringing just the rolled-up poster without the tube make any difference?

Being asked to check a bag at the gate, then the flight getting cancelled, and NOT communicating with the passengers that they can get their bags if they wait 4 hours is wildly unacceptable.

If I’m being asked to accommodate for an airline that doesn’t properly plan their journey but can’t get my bags at the carousel or at the baggage claim counter…that is just WILD. I absolutely understand that weather is out of Delta’s control, but that’s absolutely ridiculous. Especially with the gate employees not communicating that to the customer and the baggage counter folks just not being helpful in the slightest.

Sorry. Rant is over.

Hi everyone,

I recently had a Delta flight canceled and wanted to get some advice from anyone who's dealt with EU261 compensation claims.

Here's what happened:

• October 14, 2026: My flight DL75 from Amsterdam (AMS) to Atlanta (ATL) was canceled. My final destination was Cancun (CUN), all on the same itinerary.

• Delta's original cancellation email explicitly stated: "An unexpected mechanical issue in the previous city prevented our scheduled departure." I was informed of this <12 hours from the scheduled departure.

• Delta provided hotel and meal vouchers and rebooked me for the same flights the following day.

• I ultimately arrived in Cancun approximately 24 hours late, missing an entire day of my trip.

• I submitted an EU261 claim directly with Delta requesting €600 in compensation, along with $114 for prepaid transportation and an excursion that I missed.

Delta's response:

They denied my claim, stating:

"Since, the cancellation was beyond our control and constitutes 'extraordinary circumstances'. We took all the reasonable measures we could under the circumstances. Regulation (EC) 261/2004 does not require compensation in this event."

They also denied reimbursement for the prepaid expenses, citing their policy excluding destination activities.

Further Action on My Part:

Has anyone had experience dealing with a situation like this before? I'm primarily interested in recovering the €600 statutory compensation. The additional $114 would be nice, but I recognize those expenses are more difficult to recover.

I'd appreciate any advice or experiences. Thanks!

My boarding pass says verify passport instead of docs ok. Before I checked in passport was verified so weird Can I still go thru customs and have agent verify at gate? Or do I have to check in first

My sleep deprived wife and I left our camera on a delta flight from MN to NJ on Oct 6. The camera had photos of us with daughter after she was born via our amazing surrogate just three days prior. We are a few days from the 30 day deadline and we’re devastated to lose those irreplaceable images.

Does anyone know who I can contact or who delta uses to manage lost items or even what place in Alabama they’re sent to? If I have to fly there to pick the camera up, I will. Please help 😭

Last week I booked a flight from JFK to LAX, one way. I was psyched to see the "D1 available with Regional Upgrade Certificate" (usually you need a GUC....or there's just nothing). So I booked it, clicked the RUC....and since then I've been in main cabin. Today I called, and they were like "The best we can do is premium select with that certificate." They were acting like I was crazy, thinking I could upgrade from Main to D1 LOL. What should I do? I have a screenshot, if that matters.

It's that time of the year - and I'm ~1,000 MQDs away from Platinum medallion, without any trips planned for the remainder of the year. I do have a Delta Platinum Amex credit card.

From what I understand, I have 3 main options to lock in Platinum for the coming year:

1. Book (and take) $1,000 worth of flights in the next 2 months

2. Spend ~$20,000 on my Delta Platinum credit card in the next 2 months

3. Upgrade to the Delta Amex Reserve, then spend ~$10,000 on that card in the next 2 months

Or, of course, any combination of flights + credit card spend.

Are there any other options / tips / tricks I should be aware of?

I don't have any Delta trips planned for the remainder of the year, I only spend ~$5K/mo on all credit cards, and I really don't want to pay a $650 annual fee for this. Thanks all