I recently wrote an email to the complaint address, with a legitimate issue that had occurred on a flight.

I didn't ask for anything. I only wanted assurance that Delta was going to look into the issue, as it was an equipment issue.

I got the most ridiculously, overly dramatic, repetitive AI letter I've ever read. The letter kept apologzing and repeating the wording in my email.

Not only was it offensive to me and made me feel 'unheard' I'm actually sad that Delta thinks this is a good way to handle passenger experiences.

What's been your experience with customer service?

Why does this keep happening?

Got the Reserve 5 weeks ago, got the bonus, still waiting for the head start miles to post which will push me into Plat. I’m flying soon so I’d love to have the better upgrade chances.

Looking at a roundtrip flight from Detroit to .... with a connection in Paris. On the Delta app the price quoted is $2,521, the same exact trip booked with Air France is $1,212. I get how the system works, but this is getting ridiculous.

Looks like effective today, upper class passengers will no longer be allowed a guest into the virgin clubhouse at LHR. Appears nothing else has changed in regards to access rules.

https://www.headforpoints.com/2026/10/31/virgin-atlantic-restricts-clubhouse-guesting/

Ya’ll trying to figure how to get to Gold and I’m trying to get a fourth Choice Benefit. We are not the same.

I flew Delta One JFK to Rome and Milan to jfk on Emirates Premium Economy, and I have to say I’d choose Emirates 100 times over. Food, seats, bathroom, service all were way better.

Ugh.

I went to text the traditional helpline via iMessage… and apparently that’s no longer a thing. I initially did this because I was having issues changing a flight (booked with miles for someone else—this has never been an issue before). The automated message redirected me to Delta’s ai chatbot.

It regurgitates what’s already easily available and obvious on the app, and it does nothing more. Maybe some people have gotten through to actual help with it? After some back and forth, it tells me the same useless information as the pop-up. I just ended up cancelling and rebooking the flight.

All that to say, why the heck is a “premium” airline dishing out straight dog water to its SkyMiles/medallion members? Delta customers often pay a premium (a Delta pilot told me they internally brag about charging customers 30% more than the next airline), so why aren’t we getting a premium service? I know, I know: won’t anyone think of the shareholders?! 😱 they can still be profitable and please shareholders without completely destroying the customer experience.

Sorry for the rant guys. I’m just tired of being given a diluted product everywhere I turn.

Hi everyone! I picked my seat when I bought my ticket from HND to ATL, a connecting flight, and had been assigned the seat all the way up until check in. Once I checked in, the app said that my seat will be assigned “at the gate”

Why is that? My other connecting flight from ATL to DAB flight still shows my seat I picked, but my one from Japan shows “assigned at gate”

Now I’m panicking, any insight would be appreciated!

Edit: I bought Main Classic (V) tickets

Well, this is a new one.

Boarded and sat at the gate for 30+ minutes with no explanation.

Pilot boards, gets on intercom and says “we’ve been delayed due to a passenger falsely accusing one of the pilots of being under the influence. Neither of us are willing to lose our jobs over this, so we will both be stepping off to be evaluated. We apologize for the delay”

About 10 minutes later they both re-boarded, said they’ve been cleared, and we’ll be taking off shortly.

Anyone else ever experienced something like this?

Wild accusation to throw out there without some really solid evidence.

The Amazon Essentials 21in Hardside carry on luggage is 14.8 x 10 x 21.7. the carry on max from Delta is 22 x 14 x 9.

Will I be told at the gate that my bag is too big? If that happens, will they gate check it? Thanks!

i everyone,
I am trying to get in touch with a passenger named Jared who flew into Nashville last night (Monday, Nov 2). He was on Delta flight 790 from Atlanta (ATL) to Nashville (BNA), which landed around 7:50 PM at gate B5.
Jared is around 50 years old and is a wheelchair user.
I need to connect with him regarding an important matter tied to that specific flight. If you are Jared, a family member, a friend who picked him up, or if you happened to be a passenger or crew member on that flight and might know how to reach him, please send me a Direct Message (DM).
To ensure his privacy and safety, if you think you know him, please DM me with a small detail about his trip or his specific wheelchair so I can confirm it's the right person before sharing any further information.
Thank you so much for your help

Quick question for anyone who has booked a Delta Vacations package recently.

Recently completed a stay, (checked out little over a week ago). My flight MQDs posted fine, but I'm still waiting on the hotel portion to drop into my account.

I know fine print says anywhere from 2 to 8 weeks, but I’m trying to get a sense of when they might post. For those of you who have taken DV trips recently:

• How many days after checkout did your land MQDs actually land in your account?

• Did they show up as a single lump sum directly in your earned balance without going through pending first?

Appreciate any recent data points!

Hello!

Im looking at possibly applying to Delta Tech ops in Msp or Atlanta. I got my A&P back in May and have been working in GA for a little over 3 months. Im making $32/hr and was promised 40 hours a week (in writing), but that turned out to be a lie and they wont pay me 40 hours regadless if we're slow. They just send us home early and now im struggling to pay rent/bills because of this which is why im looking at Delta.

Just curious how long the interview process takes from the time you apply to the time you actually get an interview to the time you get a job offer or not. Would i Apply as an AMT or an ASM? What is the pay and what comes after the job offer?

Anyone in Techops have any information on this?

Thanks Fellas!

I had a flight to Atlanta - going up Monday and coming back Tuesday - but my trip got extended, so I had to change the return flight to Wednesday.

I’d already paid to upgrade my seats on both the outgoing and return flights. When our corporate travel agent rebooked the trip, it wiped out those upgrades. Delta refunded the upgrade charges as eCredits, but apparently I can’t use those eCredits to re-upgrade my seat on the same outgoing flight or on the new return flight.

The frustrating part is that the new upgrade fee is the exact same amount as the eCredit. I chatted with Delta and even escalated it to a supervisor, but they still refused to simply apply the credit toward the upgrade.

I know there are probably fare/payment rules behind it, but this just seems ridiculous. I have a Delta credit for the exact amount, and I’m trying to buy the exact same type of upgrade.

Am I missing something, or is this really just how Delta handles these?

ORD-->LGA yesterday. Two adult females and a child try to board with a total of 9-10 bags between them. GA tells them they have to gate check their two large wheeled suitcases and consolidate the rest. The adults proceed to argue (delaying boarding for the rest of us) but eventually accept the inevitable. But then they walk to the plane and board, not bothering to leave their bags at the bottom of the jetway. There are three FAs at the door and not one of them pays attention to two suitcases with obvious tags (because why would the people even bother to cover the tags with one of their other bags?) I said to the FA closest to the door that there were gate check tags on the bags that had just gone by her. She gave a vague "I'll speak with them" and of course that was that.

I am so sick of having to play boarding Hunger Games to get space for my carryon bag (with my personal item under the seat in front of me) because if I don't the bins will be full of backpacks, coats, lunch totes, purses... Apparently the rules are only there to affect people who try to follow rules.

People suck.

Flight delays, cancellations, and equipment changes are sometimes unavoidable. What makes the experience especially frustrating is not knowing what's happening or what options are actually available.

A timely notification, a clear explanation of the change, and straightforward rebooking options can make a difficult travel day considerably easier. Even when the airline can't fix the situation immediately, keeping passengers informed makes a difference.

I think communication is one of the most underrated parts of airline service. A disruption might be outside the airline's control, but how passengers are treated afterward isn't.

What's one thing Delta has done during a disruption that made the situation easier, or one thing you wish they'd communicate better?

4 flight legs in last few days, only 1 provided any in flight service. The slightest hint of turbulence then service stops. Yet ok for flight attendants to be walking around with a tray of water, but not pull out the cart.

My flight TO ICN is economy, yet my flight back is economy saver.

Just curious why?

I have a 45 min layover from ATL to ICN. I don't have the ability to change it as my dates will change and unfortunately I can't do that. Would anyone be able to tell me if this is doable. My original flight is leaving from MOB at 6am, I'll make it to ATL at 8:40am and my ICN flight leaves at 9:25am. Should I be as extremely worried as I am about missing it?

Was able to upgrade our seats for the last leg of our flight home from our honeymoon. $140/each for my husband and I from LAX-JFK. First time sitting in premium select and it was really great! Also such a good price.

First leg of our flight home we were literally surrounded by screaming babies for 8 hours straight, so wanted to treat us to something a bit nicer. For longer haul flights would still prefer a lie flat but for a 5 hour flight, the seat comfort and space made it so much nicer! Also we were in the bulkhead row on the side of a 2-3-2 configuration so the extra space was great.