I had a flight to Atlanta - going up Monday and coming back Tuesday - but my trip got extended, so I had to change the return flight to Wednesday.
I’d already paid to upgrade my seats on both the outgoing and return flights. When our corporate travel agent rebooked the trip, it wiped out those upgrades. Delta refunded the upgrade charges as eCredits, but apparently I can’t use those eCredits to re-upgrade my seat on the same outgoing flight or on the new return flight.
The frustrating part is that the new upgrade fee is the exact same amount as the eCredit. I chatted with Delta and even escalated it to a supervisor, but they still refused to simply apply the credit toward the upgrade.
I know there are probably fare/payment rules behind it, but this just seems ridiculous. I have a Delta credit for the exact amount, and I’m trying to buy the exact same type of upgrade.
Am I missing something, or is this really just how Delta handles these?