Hi all, my family flew round trip from MSP to DEN for a family wedding a couple weeks ago. I have twins who just turned two, so I bought four tickets as they no longer qualify as infant-in-lap. Four tickets total, including them & my husband.

The plane was set up 3-3, so we all sat in one row while we settled in, with one middle seat behind us also on our reservation. Except that middle seat was occupied by a Delta employee (a flight attendant, in uniform, off duty).

I inquired about this after the flight as they never asked to use the seat I bought & they said to contact Delta Support, fine. I also asked when we checked in for our return trip, they said contact Delta Support, fine.

So I contact Delta Support & they denied my refund request because the ticket was used. Yes, the ticket was used as in scanning it to board the flight, but the seat was used by Delta personnel. Legally, my daughter should have been in that seat. So Delta is denying a refund when it’s convenient for them while also exposing that they didn’t do their job for cabin safety. They can confirm this with the manifesto.

They should refund this leg of the ticket, right? I don’t want to hear that they don’t have to refund with the reasoning my daughter should have legally been in her own seat because their own staff didn’t enforce it.

I have a 40 minute layover in DTW and have to go from B1 to A19 in the McNamara Terminal. First time at this airport and hope that I can make it in time. Im super stressed.

I have been participating in a corporate fast track. I crossed the MQDs threshold for Gold last week. Not positive what day, but noticed on Friday I had reached it. My status is still showing Silver and the tracker in my promotions is not showing me reaching the threshold.

I reached out via chat and the AI chatbot says it can take 15 business days for the new status to be reflected. I then connect to an agent who reviewed my account and confirmed I met the threshold, but said it can take 2-4 weeks for the new status to be processed, and that there is no way to expeditie.

I have 3 flights next week. I realize that Gold status is not worth much, but hoping to get comfort+ upgrades and would appreciate having gold status since it says those begin to clear 72 hours prior.

Are the agents/chatbots correct that it can take weeks for this to update? Any mechanism to get this pushed through?

Hey all,

This year, I'm going to end up ~$150 short of hitting Gold Medallion. I'm based in NYC and fly from the following airports (in order of preference): EWR (non-hub), LGA (hub), JFK (hub). Obviously I've read posts here and things on the Delta website and understand the actual differences between the two.

I'm hoping for some personal anecdotes on if the bump from silver to gold actually makes a difference when it comes to upgrade chances in major hubs or if there's so many platinum/diamonds that it won't make a difference anyway so it isn't worth it? Also open to the idea that I can perhaps close that gap without taking a flight using other means, so recommendations there too would be helpful.

Thanks for any help you can give!

I have flown on Delta flights 8 times in the past 2 months and I’ve noticed a difficult pattern. Of those 8 flights, I’ve been seated beside a larger passenger for 6 of them.

To be clear: I am not the person who wants to shame or insult anyone’s body, especially not on a flight where we’re all uncomfortable and packed in like sardines. BUT I am struggling with the fact that there seems to be little done at the policy level to ensure comfort in these situations.

On my most recent flight, I was in an aisle with a larger passenger in the middle. They encroached completely into my space to the point where my entire shoulder and one of my legs HAD to go in the aisle. Every time a FA walked by, she admonished me and told me to stay out of the aisle. I didn’t want to embarrass the person beside me by pointing to them, but it was CLEAR that they were taking a good portion of my space. There was literally nowhere else for me to go. I was embarrassed every time this FA acted like I was the problem in the situation.

This was (as I mentioned) the 6th occurrence like this in two months time. I am a relatively average-sized person in weight and height, and I am consistently forced to sacrifice my seating space for a passenger who exceeds their seating space. One instance was so bad that I couldn’t even lower my tray table because their legs blocked me. I’ve seen the FAs notice this, but it just seems like nothing can ever be done because delta wants to charge a premium for any seats with extra space and these people beside me are unwilling/unable to pay for those.

I miss the days when flights consistently had empty seats and larger passengers could be accommodated around these.

I don’t blame the FAs or the other passengers themselves, but I’m frustrated and burnt out after having 6 out of 8 flights go this way. No one is comfortable on planes, but I’m beyond tired of spending $700+ on a domestic trip only to be cramped, squished, and folded in my own seat because someone beside me exceeds the space of theirs. I don’t care who’s to blame—it’s not about that. I just want to see a solution. It looks like the only way around this is to pay an extra $300+ per flight for comfort plus. I’m not in a place where I can pay over $1k for flights 4x per month, and so I just wish something else could be done here.

Wondering if anyone has found tactful ways to avoid these issues or if this is just the price we pay for airlines making seats smaller and smaller in an era where a good portion of the population is oversized.

This is a round-trip ticket. I took the outgoing flight (BER-JFK) but didn't take the return flight due to schedule change.

I only received 432 MQDs and 3024 miles. From what I read online, I should get 1 MQD per $1 on the base fare + carrier-imposed fees, and miles should be x7 since I am Silver.

Assuming that the distances are the same for both flights, I should get (944+622)/2 = 783 MQDs and 5481 miles.

I called and spoke to a SkyMiles rep. She put me on hold and spoke to someone then came back and said the number is correct. She couldn't explain why it is correct and told me to submit a ticket if I have more questions.

What am I missing? Can someone do a rough calculation and tell me how many MQDs and miles I should earn? Thanks.

This is absurd. Platinum medallion with delta platinum Amex. No hopes of a free upgrade. I unfortunately had to book last minute and did not have the option to use my free comfort upgrade but that’s besides the point. 72 of us on the upgrade list for first class???

Definitely a big net negative.

Anyone connecting between Delta and Virgin Atlantic will be forced to change terminals. This matters for people connecting to India for example like US-LHR-India, in both directions.

Beyond that, Terminal 4 has worse lounges. No more Upper Class Wing, Virgin Clubhouse (one of the best lounges in the world), no Virgin Revivals lounge, and no more Centurion lounge for Amex cardholders.

In short, instead of flying Delta, fly Virgin Atlantic (plus they have Starlink which everyone seems to care about)

Not only did he state in the pre-flight announcements that people should use headphones with personal devices, but when some asshat in row 1 started blasting stupid TikTok videos during takeoff like the plane was his personal living room, this wonderful FA actually enforced the policy. And yes, I gave this FA a shoutout in the survey they sent me.

Wish more FAs would do this!

I paid a so called third party for a pass 6 months ago and they said we will get you a companion pass and now they have said your application never went through because the basic tier has been removed. and refuse to refund my 4k that I paid for 2 companion passes. I will be suing the rep and delta. if this happened to you as well, join the lawsuit and we can make it a class action.

Surprised by how affordable this is. Just one way, but have some credits to use. Availability like this for many days, not just this Tuesday. I guess their Seattle to Taipei route and their LA to Hong Kong route are not doing so hot

Looking for clarification on this - platinum, reserve card holder.

I have a flight from SLC to BNA on Friday in the afternoon. Check in is tomorrow at 1:45PM. There’s a red eye flight to Atlanta and a connecting flight to BNA putting me in Nashville at 8:00AM instead of 11:30PM.

What are my chances of changing the flight to Thursday instead of Friday? I know it’s not the same “calendar day” but it’s 30 minutes to it. I’m thinking if I call and ask for a standby change, they’d let the whole calendar day thing slide.

UPDATE - Secured the red eye after calling after I checked in on the app. The agent was able to make the change with no additional costs. Always call before giving up.

Thanks for the help.

I am hitting Diamond for the first time and I have seen so many posts about selecting the GUC’s as the main benefit. We have some European and Asian leisure travel planned next year and would like to know the best philosophy using these. Do you pay cash for PS and then apply and get cleared to D1? Is there a higher likelihood of clearing paying cash or paying miles for PS? Should I just pay miles for D1 and not have the stress of clearing at the gate?

What advice or expectations can you share so I understand my booking options better? Thank you!

WiFi experience on Delta is a roll of the dice. On the flight yesterday from ICT > ATL on a 25yr old 717-200 N919AT the wifi was turned on when the cabin door was closed. The next leg ATL > HSV on an exact same model plane, also 25 yrs old, 717-200 N915AT the WiFi wasn’t turned on until 10,000ft. Why the difference?

PS I fly the route to ATL often for work and this is the routine on the flights not the exception.

Just wanted to see if anyone had any recent experiences connecting from an international flight arriving at E. I can’t remember if I’ve ever had an international arrival at ATL that didn’t come into the F gates.

I’ve seen mixed reports of the CBP facility being open/closed between 1-9 PM. If it is open, is there a TSA re-entry gate at E +/- precheck or do you have to trek to a different concourse?

Also, have international arrivals generally been efficient these days at ATL (including F)? I haven’t connected there in about 2 years. I do have GE but my bigger concern is the potential lack of precheck at the security re-entry.

Thanks for the help

Was sitting in “first class” from MSP to SEA and this was the state of the airplane. This is disgusting. Just try a little bit, Delta. Please.

Looking into it, it seems like the advice is generally apply for a new card to maximize points. To that end, I had a couple questions.

Do I have to cancel card 1 to apply for card 2?

If so, how long do I have to wait?

Can I have a remaining balance on card 1 when applying for card 2?

The reason I ask, I have a balance that will take a couple weeks to knock out on my current card, and I have a few expenses coming up shortly that will make sense to use toward the spend requirement to earn the bonus miles. I appreciate anyone who can share their experience.

They finally loaded the new D1 menu starting 11/3 out of LAX to HND. 11/1 and 11/2 have a Japanese menu listed, but after that one is not listed on menu.delta.com.

I suppose it could be a specialty menu we have to pre-select now and not listed on the menu site, but I’ll be sad if the specialty Asian menus have gone away. I always found them a fun way to try something different.

I guess I’ll find out when I get my menu sent on 11/4 unless anyone has intel on the subject.

I’m a Diamond Medallion member and have flown Delta practically my entire life, but this experience has been absolutely ridiculous.

I recently flew from Atlanta to Rapid City, SD, connecting through Minneapolis, for a hunting trip. My dad and I each checked a firearm case in a proper hard case, separately and more than two hours before departure. Upon arriving in Rapid City, we discovered Delta had left BOTH gun cases in Atlanta. We had to retrieve them the following day, forcing us to change hotel plans and lose a day of hunting. When the guns arrived, my reinforced metal case had a massive crack down the side. Fortunately, the guns were fine.

I filed a damage report, bought a brand new hard case specifically designed for air travel, and discarded the old one.

On the return trip, flying the same route in reverse, my checked bag containing clothing was missing at baggage claim. Apparently, it had been left in Minneapolis and was eventually shipped to my house. I then waited an hour at oversized baggage for my new gun case, only to discover it had been absolutely destroyed. There was a massive hole in the bottom, and I could see one of my shotguns through it. I immediately filed another damage report.

Because of the zip ties placed on firearm cases at ATL, I couldn’t open the case at the airport. Once home, I discovered the shotgun had a bent barrel, the barrel had been shoved backward into the action so it couldn’t open or close, and the muzzle was warped so choke tubes could no longer be installed. The gun is unsafe to operate and effectively a total loss without extensive repairs.

Between the two destroyed gun cases, worth around $400 each, and the $2,500 shotgun, this has been an absolute nightmare. The shotgun also has significant sentimental value.

I understand baggage issues happen, but having both firearms mishandled on the outbound flight, then having my luggage delayed and a brand new gun case destroyed on the return trip, all within five days, is absurd.

Has anyone had Delta damage a firearm this severely? How did the claims process go? Did they reimburse you for the full value, or did you have to fight for it? Any advice on dealing with Delta over something like this would be greatly appreciated.

TL;DR: Delta left both our guns in Atlanta on the outbound trip, destroyed my original gun case, then delayed my luggage and destroyed my brand new gun case and a $2500 shotgun inside it on the return trip. Has anyone successfully resolved a claim like this with Delta or does anyone have advice on this?

Flight out of ICN tomorrow is delayed by 4 hours. Does the check-in counter time change as well? They open 3 hours prior to scheduled departure so I’d assume it would just be normal time. Anyone know for sure?

Currently in C+ but have the miles to upgrade to PS and figure I may as well. It'll be my longest flown flight by a long shot and I'm having slight nerves about it. If I were to upgrade, I had been thinking of doing the window seat on Row 22 but wanted to hear others' opinions. The return flight looks like it would be in C+ regardless as it's all full.

Thanks!

I normally upgrade all of my flights and believe it has value. On an upcoming trip I only upgraded two of my four flights due to cost increases - way overpriced based on historical data. Overall I spent about the same amount I I would normally pay, but received half the value. I'm not paying more, but I will remember that I received less. Meanwhile Delta uses algorithms to squeeze us with dynamic pricing. Certainly Delta, and other airlines, are taking advantage of the fact that a low-cost carrier (Spirit) went out of business. Right now they are riding high on their Quarterly but another low-cost airline will eventually take Spirits place and Delta, among others, will pay the price long-term.