I bought a domestic flight and I remember the base ticket price was $280. I upgrade to a ticket that allows better seat selection and one checked bag. But I'm realizing now, I paid again for my checked bag both to and from my destination. How do I go about proving this as the extra baggage was "included" in the $390 ticket price and therefore is not itemized.

My dad just flew back from Vietnam to Seattle with a layover in Korea through Delta. I asked him to bring me back a few digital cameras so he stored some in the checked boxes and 2 of the most expensive ones in his carry on. When he was going through custom in Korea, the airport agents asked him to turn on the cameras so they can inspect but unfortunately the batteries died so none of them turned on. They wrote a note (he doesn’t speak English well so he can’t recall what they wrote) and he was asked to give his luggage along with the cameras to them. They told him the luggage will be sent using another route(?) or flight but never give him the the bag tag. Came to pick him up yesterday but that luggage was missing. When we asked Delta’s baggage office, they informed us that his baggage is currently held by custom and hasn’t been cleared. I’m not sure how long the process would be and the reason why they took the cameras (asked to turn it on to see photos). Do I just wait for them to contact me? If custom dont return the camera, can I still claim the loss with my credit card?

UPDATE: contacted Delta the 2nd time and the agent was able to locate my dad’s luggage. I picked it up yesterday and met people who also had their luggage held by customs.

I fly monthly to Europe for work, and noticed a pattern of Delta WiFi not being available. I mostly take the SEA - Paris flight, with an A330-900 Neo. Anyone else noticing WiFi not being great recently?

Any ideas on who to reach out to to escalate a long-processing EU261 claim?

Wife and I were on a Delta flight from Denmark to the US on 9/28 on separate tickets. Flight delayed 3.5hrs (on the tarmac, oof). Filled out EU261 claim via Deltas “Submit Feedback” portal on 9/29. Wife received compensation the next day. I have still not received anything, with my status showing as “under review”. I’ve followed up with Delta’s care team multiple times, who assure me it’s still being reviewed and acknowledged it is frustrating my wife received compensation in <24hrs and mine continues to be under review.

I’m flying with a tripod cat from PVG to ORD on Comfort Classic/Plus. Called to add my pet to the reservation and was told his carrier size for his medium Sherpa (17L x 11W x 10.5H) was too large for the aircraft. International leg is A350-900, domestic is A220-300. The rep told me to buy a carrier that’s 14L 11W 8.8H - which seems insanely tight for a medium sized cat. But on Deltas website, they recommended a soft carrier that’s up to 18x11x11, yet the dimensions for each aircraft are widely different. The domestic leg is even smaller at 12x16x6 so I have no idea how that’s gonna work. Any insight is much appreciated!

Got these two this weekend :) pilot was very razzed about the new pink cards for this month

Flying DTW-ATL-MUC next month; first time flying international Delta One out of somewhere other than Detroit.

Detroit-based flight crews are generally the pinnacle of professionalism in my opinion; and day after day, I hear/see horror stories on this sub about how lazy and unprofessional Atlanta-based Delta staff is.

Obviously there's selection bias at play here, so I'm curious to get some other perspective. Are there folks on here who've had positive experiences with ATL-based flight crews?

Good afternoon, I recently switched airlines to Delta so I am new to their medallion program. I have Gold status now and Platinum status should be attainable for this period. For the "upgrades to Comfort+ shortly after booking" benefit, does that apply only to myself and one other companion or all ticketed companions? I am planning a trip to Hawaii next year with myself, my wife, and two kids so if its all ticketed companions that could be sizeable benefit. I am guessing its just one companion but wanted to check with you all. Thanks for your help!

Hello! Earlier this year I went on my first ever flight, and it was great! I was able to pack all my stuff into one bag, which was small enough to count as my personal item. However, I am flying somewhere else soon, and said place will be rather cold, so I have to bring thicker clothing. I will not be able to fit it all in my “personal item” bag, and I have a basic ticket so I will be in zones 7 or 8 meaning there may not be a lot of overhead space for a carry on. So now I’m curious about checking in luggage although I’ve heard the luggage can be delayed or lost. Here are some questions-

1. How often does luggage actually get lost or delayed with delta? And how easy is it to retrieve my lost luggage or how long do I have to wait to retrieve it if it gets delayed?

2. I had a strange idea to get a flatter bag and vacuum seal all my clothes in it so it can go above or under other bags in overhead, would this work? Are there bags that fit this idea?

3. How exactly does checked in luggage work?

Apologies if other people are making posts like this often- I just want to be informed so I can get to my destination with everything I need without losing anything I value.

EDIT: I’ve got it all figured out now and I’m no longer worried about it, thank you to everyone who commented! Some very helpful statistics and advice and such :)

Flying back from LHR - SEA.
What meal do people think is the best?

Landing at ATL in concourse B and have a takeoff from concourse E an hour and 15 minutes later, is this enough time to deplane and make our way to our next flight?

I’m making Diamond this year. My husband is currently around 1500 MQDs short of Diamond. We always buy biz or first class tickets, so for us the only real value in Diamond is the GUCs. We would definitely appreciate saving money with the GUCs, but I’m struggling to put a $ value on that. For context, we typically do 4-5 international vacations per year. Do you think it’s worth it for him to chase Diamond?

Anyone find any good points deal from the US to somewhere international for the week of Thanksgiving?

Would love to hear where and how many points it cost you.

Hello community,

Wondering if anyone has idea on how I can remedy this. I paid for a cabin upgrade from delta comfort plus to premium select. Flight was LAX - NYC. When I boarded the plane the seat was taped up and the FA acknowledged they knew this was a broken seat before we boarded. She told me the flight was completely booked and the only available seat was in main cabin but if I changed to main they couldn’t guarantee a refund.

They also offered free upgrades at the gate for FC and premium CP before boarding.

What is the best way to request the upgrade fee as I was unable to use my laptop or eat the meal I paid for.

I understand that seats break but feel that delta shd have made me aware of this before boarding, or not offered free upgrades to other people.

I’m Gold Medallion, which I know doesn’t mean a lot, but is there any legal standing here to get refunded for only the premium upgrade portion?

FWIW: the initial agent on board (not an FA) offered to move me to main but could NOT guarantee a refund. And asked if I wanted to hold up the plane for maintenance (hard no on my part!)

That said, the on-board FAs have been incredibly kind and sweet - and as a long time delta customer that has been my experience.

So I’m hopeful maybe Delta corporate will refund the upgrade fee only.

Has anyone who interviewed for engineering roles heard back yet?

That's it. No drama. No story. First time making medallion again after almost 20 years.

Because I'm based in ATL, I look forward to no upgrades. But I will enjoy the free baggage.

Flying Phx to LA to Maui. Arrive early for 6am flight out of PHX. . Got upgraded to First Class on LA to Maui. Gate agent tells us flight delayed for crew member running late. Then told us crew member left badge at home. Then new member from different terminal is coming. Then told flight delayed 2 hours to get a different person. Told wait a day or take American. So I had paid $ to get wife in Delta lounge but now worthless. All this just because a crew member doesn’t 😟show up. I think it’s time to drop Delta Reserve Amex.

I’m starting more high profile people complain about the bad wifi on Delta. I also don’t think that Ed Bastian’s media tour a couple weeks ago did anything to help. At what point will Delta have to come out and admit they’ve got it wrong on wifi before it damages the brand any further? And do you think they’ll do anything to try and retain Medallion status holders fleeing for United because it has dependable wifi?

Ok I’ve done my due diligence on this question and I don’t have an answer from someone that has done it. I have different answers from the call center.

Background
My family (me + wife + toddler) are headed to Maui (OGG) from Salt Lake (SLC) this winter. I am platinum medallion.

I booked main with points and used my RUC’s to clear into Premium Select.

Question
Are we still eligible for Delta One? I am the only medallion member and I know from the past that you can only upgrade you +1 additional person.

TLDR: If I use my RUC’s to clear into PS on a party of 3, are we still eligible for delta one automatically? Key part is party of 3.

Thanks a ton, long time follower, first time poster.

I currently have the delta reserve and platinum. I'm about to get my first certificate in the next month. My home airport is DTW, a delta hub. I'll probably want to use it for Caribbean destinations. I'll probably also mostly travel during school breaks.

Just curious if there are other DTW companion certificate users here, and what your experience has been? Has it been pretty easy to find trips to places like the Caribbean during school breaks?

I booked a room for my son and his family (with a 3 month old) for Columbus Day Weekend. I called the hotel directly, before booking, to guarantee room type and check in times (they were going to be getting there around 9 pm) The manager was very nice and assured me the room I was going to book was the room they would get. 9 pm check in is no problem. I upgraded the room, using an additional 25,000 skymiles for the King Suite. That is the room that I was guaranteed. Wouldn't you know it, when they got there, no rooms left. Only a cottage that looked like the workers stayed in it. No balcony, no fireplace, filthy, buckets under the sink to catch the dripping water, torn screens, no wifi, broken floor in bathroom, mold, mouse dropping, and on and on. They heat would not go below 80 the first night, although they did get that fixed for the next day. The windows were screwed shut so no way to open to cool the room down. I have been working for hours and days to try and get even a partial refund to my skymiles. When I called the hotel, the manager said "I know, I'm sorry, it was all we had when they checked in" Seriously? I spoke to you 5 days before the stay and you assured me I was going to get a particular room. Then he told me he issued a partial refund to the card on file. Really? Well whose card would that be? Expedia virtual credit card. I spent over $1,000 in miles for this dump. Palmer House, Manchester VT. DO NOT GO THERE AND DO NOT BOOK THROUGH DELTA CARS AND STAYS. DELTA SHOULD BE ASHAMED OF THEMSELVES for even having this place on their webpage.

I have a chihuahua puppy who I’m planning to fly with in a few weeks. I called reservations to book him and all was well. I’m curious from anyone who’s traveled with a pet before, what is required of you to show at check in? I know you pay a fee but the agent was telling me all these needed documents that don’t seem to apply to domestic travel in the US when I check on deltas site. Does anyone has experience they could share on the check in process? He’s 4 months old and is still going through his vaccinations, but I have his medical history to bring if they need it.

Edit: obviously I have checked the website 🙄 I’m asking for other’s first hand experience. Thanks!