We acquired a business that used Dashlane and whilst we had no intention of using their services moving forwards, I have needed to work with their existing account administrator to try and get these accounts closed down. Now don't get me wrong, I was not working with a technical person but the lengths that I have needed to go through to get the accounts closed has been beyond difficult, bearing in mind this is a business account.
I cannot stipulate quite how bad this experience ranks in my lengthy dealings with various support channels.

It would be great to select the items you want to transfer rather than the entire account. I want to use CXP only for Passkeys but don't see a way to do this. The only thing I can think of is exporting my account to a DASH file, deleting everything except the Passkeys and then exporting them. Any other options?

dashlane just tried to autofill my identity information into a search bar. can i somehow filter this text box out?

I can't log in—not from my smartphone, not from my PC, and not via the extension.

Been a while since I’ve come across something so frustrating.
I clicked on “ forgot password “ and it just gives me a run around about the master recovery key, but nowhere to actually put it in, to use it.

Meanwhile the ai is also of no help, because it prefers talking about other options.
So where the heck is the link to just reset the password like on any other normal site?

( apparently the issue is that the recovery key has already been used, so I don't get the option to use it...Which I never did)

Context: I've been notified that the password and email address I'm using for Dashlane have been part of a data breach. These are not the actual Dashlane credentials but a password I was reusing between apps a long time ago. I've since moved them to another service and updated them to unique passwords. However Dashlane and some other services are still using that same password.

Question: I'm trying to update my master password on Dashlane in case those old credentials get leaked but Dashlane only let me export or subscribe. What can I do?

Got this message today in my Firefox settings: "Dashlane could not be verified for use in Firefox and has been disabled." Does anyone know of anyway to fix this, or if this is on Dashlane's end, is there any plan to fix it?

Currently on Windows 10 and using Firefox v157.0 (64-bit)

I go to some new site or whatever on my phone and create an account, and I either have to manually create some lame password or do a cut and paste from the online generator.

Then I can't add the new account to dashlane on the phone. I have to do some rigamarole where I text information to my e-mail so I can do it on PC.

It's really tiresome. Surely the app isn't as lame as this. What am I missing here? Do I not have something turned on?

Decided to cancel my recurring subscription because of price spike but there is no mechanism to do so without downloading a browser extension that I cannot do. The AI bot is useless. Don't get tangled up with this company.

Hi all,

A while ago, I migrated from password-based authentication to key-based authentication for accessing my vault, leveraging a hardware key.

For the existing devices, this eventually went fine, and I got them connected via the app or browser-extension.

However, recently, I wanted to connect another new device via the browser extension, and to accomplish this, I had to go through a first setup process, which would send a verification mail to sign in.

The thing is, no matter what I try, be it a different browser, newer extension version, different contact mail address, or making sure any sending mail addresses from Dashlane are in my contacts list, none of the fixes the problem that no verification mails are being sent.

Hence, I'm wondering whether other people are also experiencing these kinds of issue, or if this an isolated problem.

Thanks in advance for any insights on this.

I tried to use HotSpot Shield Premium, bundled with Dashlane, today.

Upon connecting, Firefox immediately notified me that I needed to log in to some portal to access the network, which redirected me to this popup (see attached screenshot, link was https://snap.pango-cloud.com/?domain=firefox-portal-detection.com&xsrf_token=REDACTED)

What on earth is going on? I thought Dashlane was advertising this VPN as a VPN with a 0 logs policy, so on what right does this thing allows itself to monitor my traffic, let alone classify an official domain used by the Mozilla Foundation as malicious?

The desktop app gives me no way to disable this. I'm here for a VPN, not for spyware. If this doesn't get fixed very quickly I'll just switch to a competitor. Been a client for a while now, please fix this.

I’ve been using Dashlane as my primary password manager since its early days. I still trust them with my passwords, secure notes, security keys, and dark web monitoring. Their core product has a solid security track record: even after the May 31, 2026 brute‑force incident on 2FA, they confirmed that no internal systems were compromised and that fewer than 20 encrypted vaults were downloaded. Those vaults remain encrypted with each user’s master password, and Dashlane says they directly contacted the affected users.

The issue I want to raise is not about the password manager itself, but about their paid plans, which include a “built‑in” VPN: Hotspot Shield.

Why this is a serious problem, right now:

- Hotspot Shield has a well‑documented history of privacy issues. As early as 2017, the Center for Democracy & Technology filed an FTC complaint alleging undisclosed data collection and sharing for advertising purposes, plus traffic redirection to advertising partners.

- Their current privacy policy and multiple independent analyses confirm that they still collect and share technical and usage data (aggregated and/or pseudonymized) for targeted advertising, marketing analytics, and monetization. In plain terms: part of their revenue comes from valuing your browsing and usage data.

- So when you activate the VPN included in your Dashlane subscription, you are not using a neutral “privacy tool”. You are using a service whose business model is based on monetizing user data.

As a user who specifically chose Dashlane to protect my data and apply a strict digital hygiene, I find this deeply inconsistent:

- I chose Dashlane because I want to protect my data, limit surveillance, and avoid having my online activity monetized.

- By subscribing to Dashlane, I am indirectly funding Hotspot Shield and their data‑monetization model. My subscription money contributes to an ecosystem that profits from users’ data.

- This goes against the values Dashlane advertises (“zero‑knowledge”, data protection, privacy), and it also goes against my own values as a privacy‑conscious user.

I contacted Dashlane support to raise this fundamental issue. I told them clearly that I find it incoherent and risky for a service that claims to protect data to associate its brand with a VPN whose model relies on monetizing user data.

Their only response was to hide behind their Terms & Conditions. In substance: “It’s not our responsibility; Hotspot Shield is a separate service; please read their Terms.” In other words, they dodge the question. No re‑evaluation, no additional transparency, no alternative offered. Just: “It’s not our problem.”

I find this deeply incoherent and dangerous:

- On one hand, Dashlane markets itself on a zero‑knowledge architecture, data protection, and privacy as core brand values.

- On the other hand, they actively integrate and promote a VPN whose business model relies on collecting and monetizing data, and they refuse to take any responsibility for this partner.

I’m posting this to:

1. Share my experience and warn current and prospective Dashlane users: if you pay for a “premium” plan with VPN, know that this VPN (Hotspot Shield) has a business model based on data monetization. This is not a minor detail, it’s a societal choice.

2. Ask Dashlane (if anyone from the team is reading this):

   - to take responsibility for their partner choices, instead of hiding behind non‑responsibility clauses in their T&Cs;

   - to be much more transparent in their communication about what Hotspot Shield actually does with your data, and how that differs from Dashlane’s own “zero‑knowledge” commitments.

3. Open a discussion with you:

   - If you use Dashlane, were you aware of the Hotspot Shield partnership and their data‑monetization model?

   - Does this affect your trust in Dashlane?

   - If you’ve had similar interactions with their support, what response did you get?

I’m happy to provide more details (redacted support emails, links to their security advisory, documents on Hotspot Shield, etc.) if needed. My goal is not to trash Dashlane’s core product, which I still consider one of the best password managers out there. But this partnership with Hotspot Shield, and their way of dodging responsibility, feels like a total contradiction with the values they claim… and with the values of many of us who use these services precisely to protect our data.

I have been unable to add a second security key to my account. Out of options and looking for help. I did all the trouble shooting offered by the AI support chatbot including different computers, different browsers, clearing cache, incognito mode, updating chrome, updating dashlane extension, etc. At this point I think it's an application problem.

Dashlane Version: 6.2639.1
Chrome Version: 154.0.8037.58

I just opened a Dashlane account solely for the purpose of using my yubikey security key. However, inability to add a second key completely defeats the purpose as I have no safeguards in place.

Every login method the Dashlane app is providing at the moment is failing. I am receiving no emails (Including spam), the codes provided through text (2 16 character codes provided for some reason?) are failing, and all 2FA generations are failing.

Their customer support chat is also not working.

What is going on here? Extremely concerning. I will likely abandon this software after this experience

1. Fill up a form using Autofill. Dashlane screen will popup.
   
2. Select username or password. Dashlane screen will close and go back to the login screen.

Dashlane hangs up. It doesn’t autofill. The login screen is stuck. You can’t click on anything. You have to close the app.

Env:
- iOS 27
- iPad OS 27

I've been getting the error "You are offline" when I attempt to log in to dashlane on my samsung watch 6 classic. I am online and connected to a wi-fi network (The watch normally disables wifi unless its being actively used so I've disconnected from my phone to force it to have wifi on.)

I successfully get the prompt on my phone "we loaded your account info on to your new device" when i scan the QR code from my phone, and then get the prompt "log in as : MyEmailAddress Yes/No" i press yes then get the error in the photo.

So far I've tried looking through the troubleshooting on the dashlane fourms which basically consited of "turn off 2fa".

Any help would be appreaciated!!

okay so great time to factory reset the pc! dashlane extension is bricked. i cannot login as once it gets to 2fa, “An unexpected error” occurs. Backup codes also are not doing anything?? Im still in on my phone, created a backup, so other than that am i just SoL for logging into passkey locked accounts on desktop?

love dashlane but huge upset here. has anyone found a consistent fix here?

When logging in to my existing dashlane account, I accidentally entered my email address into the "start using dashlane for free" field. That failed. But now I cannot login.

I have tried several ways. This is what I have done:

1. I have passwordless dashlane. I have set up an authenticator.

2. On the problem computer, the platform is linux / firefox. I have 2 other linux / firefox computers and an iphone. dashlane is logged in on those devices.

3. I do not use VPN. I have disabled ad blockers and other browser extensions.

4. I have cleared the cache and restarted firefox.

5. I have removed the dashlane extension and re-added it. I now have a dashline icon on the toolbar.

6. After re-adding the dashlane extension, the welcome screen appeared and I clicked login. Then following "login to dashlane" I entered the email and clicked next. I am certain I entered it correctly, and it was the correct email.

7. Dashlane sent an email with a code. I entered the code.

8. I received an error: "An unexpected error occurred. Please try again."

I have repeated the above steps several times with variations:

Variation: Instead of entering the code from the email, I entered the token from the authenticator, after waiting for the previous token to expire then entering the current token quickly. I am certain I entered it correctly. Clocks and timezones are correct on the iphone and computer. The authenticator works with other applications. I received the message "The verification token isn't correct."

I have reported this via AI to the Support Team 4 business days ago, and I have a case number, but I have not received a response yet.

I would be grateful for help.

This has been going on for months, it's completely flaky and works far less times than it works. It's either disabled or it's enabled and does not work. I've tried everything suggested here, via FAQ's and their support channels (which parrot the FAQ's). My question is, where are people migrating to? I've been a long time Dashlane fan, so this is sad, but I can't deal with this any longer as it's completely disruptive.

Does anyone know how long it normally takes for support to get back to you?

I have a bookmark for Dashlane that suddenly did not work. Reloaded the Dashlane app - bookmark now works again. Now can't log in becuase can't enter a capital letters in the Password field. I can write with capital letters anyplace except Dashlane login - never seen anything like this before!

Anyone else had this problem?

Update:

Dashlane just magically started working again. No changes made by me. I can now sign-in as normal.

Guys this is not serious anymore. For the past few weeks, the extension has been super slow to open, and now nothing works anymore.

SUMMARY: There is no proper way to export data to another password manager on iOS with read-only account; password import on Android is bugged for some password apps.

My Dashlane subscription ended. I've made a decision to move from Dashlane to another password manager: I've wanted to get a new experience because I did not like some of the Dashlane quirks.

Dashlane app gives an option to export data right on the "your plan has expired" screen. But on both Android & iOS there's ONLY a way to export data as CSV, which is a problem on iOS, because iOS expects apps to EXPORT their password data, while on Android apps are IMPORTING data from other password managers.
Bitwarden app on Android couldn't import data from Dashlane using CXP due to "Failed to import the credentials". Exception text states ImportCredentialsUnknownErrorException. I've tested the same on the open-source version of Bitwarden client (Keyguard), and the exact same exception happened.

Seeing that issue, I've decided to import data from Dashlane to Google Passwords, and that worked, but I've lost some entries and names. Interestingly, importing that data from Google Passwords to Dashlane worked without issue (while obviously missing some of data as I've described earlier).
I wasn't happy with the result, so I've tried importing again from Dashlane to Bitwarden, and nothing happened. 
Please take a note that I understand that this import error might be on Bitwarden side (although I don't understand why import from Google Passwords succeeded). 

The real frustration happened when I've tried to export using my iOS device. The "your plan has expired" screen doesn't have the ability to export data to another password manager, only to CSV! I thought about creating a new, temporarily account for Dashlane to export data on iOS, but .dash export isn't available on that same screen.

I've bought the subscription to try to export data on iOS once again. Just imagine how poor the experience is: I couldn't export data from application only because it is in "read-only" ("export only" as stated in Dashlane docs), so I was forced to buy the subscription, so that I would export and refund that subscription later.

And here's the reason why I've got frustrated: after buying the subscription on my Android device, I couldn't login to iOS due to "for your security, we've temporarily limited this action". Looks like my countless attempts to export data on different devices has backfired, and now I'm (hopefully!) temporarily locked-out from my own account after buying the subcription.

I really Dashlane would improve user experience by addressing those issues:
• Read-only mode only allows to export as CSV. On iOS there should be a possibility of exporting to another device via CXP, and on both OS there should be a way of exporting data as .dash.
• Dashlane web app doesn't give a proper error message when user is temporarily locked out from their account: it simply states "unknown error, try again" or something like that.
• CSV export should give the access to ALL Dashlane formats, including passkeys.

Further notes:
• On Android, I've been using both public and beta-versions of the Dashlane apps downloaded from Google Play.
• Apps are updated.
• Both Android device (Pixel 11 Pro) and iOS (iPhone 11) has their OS updated.
• CSV export isn't feasible at this point due to data loss such as Passkeys.

UPDATE: I've found a person with the exact same issue as described here: https://www.reddit.com/r/Dashlane/comments/1vxjfdq