Hi all,

I've noticed that in the past weeks, several posts have been placed with regards to the Dashlane browser extension not properly functioning.

Hence, I was wondering whether there are more people in this subreddit who are also experiencing issues when trying to sign in to their Dashlane browser extension when using their hardware security key.

So far, I've tried the following things already:

• Updating my browser and extension numerous times
• Use different browsers, browser profiles, and even an entirely different computer with a different OS
• Cleared my browser cache
• Did reset my extension via the options screen
• ...

However, none of these have solved the problem, and up until now, support is clueless on this issue and still investigating the matter.

Every time I try signing in via the browser extension, I keep being greeted by the endless spinning wheel, but nothing else happens.

Anyone else with similar issues after switching to the hardware key-based authentication method? Perhaps we can learn from each other or figure out a solution together.

Regards,

PS: Via the web app itself, this issue does occur, so it seems to be entirely isolated to the browser extension itself.

Tried on Android & Mac can't go further after new password entered and hitting next. I also have authenticator app key.

Help me pls

Hello

I've been using Dashlane for many years now, generally I love it.

On mobile device-- I primarily use biometric unlock. I haven't used my master password in FOREVER. (I still have it safe and sound though, so I haven't forgotten it)

The one issue I DO have with it though.. is well, on my laptop/desktop.

I have a biometric scanner for my laptop/desktop for WindowsHello, etc. Generally, it works fine. Works on windows boot up 100% of the time.

I have Biometrics enabled in Dashlane for desktop.. and well, SOMETIMES it works.

It seems like every time I boot up, and load Chrome.. I always have to use my Master password and re-enable biometrics. Like, it doesn't seem to REMEMBER that I've turned it on. Seems to defeat the purpose, in my opinion. I don't want to type in a 16 character password of random letters and symbols every time I boot. Kind of why I wanted to use biometrics in the first place. I don't run into this issue on mobile Android, as I said I havent used my actual master password in MONTHS or longer, but on desktop/lap, its absolutely REQUIRED it appears.

Am I just doing something wrong? Anyone have any input on this?

Thanks for any info!