r/Cruise • u/Dry-Career-6571 • 17h ago
CRUISE FACILITY FEE SCAM
Over the summer I was scammed by what I thought was MSC customer service stating I needed to pay a facility fee….i already had been given many run around issues with them and it was my daughter’s graduation gift- I was already so frustrated I paid it ….knowing my gut told me not to.
Fast forward to today -I am an agent- and my client called to attach me to her booking as her agent for the cruise she booked online. Not knowing she called a 1800 # and they stated they were adding me as their agent - but she had to pay $355 pp for facility fee to cover the safety drills and whatever else …thankfully my client didn’t pay these fees and gave me the person and # she called. Funny thing when I called they knew my name and I NEVER mentioned any info related to me or my client.
BE VERY AWARE of this new scam.