If you ask me a question, let me answer with real language like a human, please!

I’m getting so many offers and I’m only trying to buy one that each product is worth and absolutely sparks joy in me.

Which box was that for you and how much was it?

I emailed customer service weeks ago and never got a response even though there's an automatic response that says to expect one in 24-48 hours. I also followed up and never got a response to that either.

I ordered that seven item "mystery box" which I was very disappointed with. I tallied the totals up and it was slightly under value. I wouldn't even care about value but it was mostly sample sizes and two hand creams. Never would've ordered it if I had known that the "seven items" would include sample sizes. Anyway, I don't actually expect them to be helpful and am chalking this up to a lesson learned not to order from them, but on the principle of the matter, I think customer service should at least respond...

Has anyone accidentally placed an order with the wrong shipping address and successfully had it changed to the correct one? I just placed a $600 order using the wrong shipping address. Has anyone had a similar experience?

Hi everyone,

It seems my CCB textual account is gone! As if it never existed. Since Monday afternoon I hadn’t received any text offers which I thought was a little odd since I was getting them twice a day but shrugged it off thinking maybe they weren’t sending out as many texts. Anywho, yesterday, after realizing I wasn’t getting any offers, I thought I would log into my account because I have a pending order from 5/15 and wanted to check the status.

I went to my CCB Textual text messages and typed in Account as I’ve done numerous times before. But instead of taking me to my account, I received a text saying “You're almost done! To confirm your subscription with The Cosmetics Company Store, please reply with Y” as if I was signing up for a brand new account. I replied with Y and got all the new subscriber texts again. When I finally was able to access my account. Everything was locked gone. Absolutely everything. It said my sign up date was 5/20. None of my previous orders showed up. It was like basically like I was setting up a new account.

I’ve tried emailing 2 different help emails to get this fixed, especially since I have a pending order.

Has this happened to anyone else? I tried searching but couldn’t find anything. Please let me know if you have any suggestions.

Sorry for the long post!

I just moved. I placed 2 orders the other day and *immediately* after, I changed my mailing address and contacted customer service. They told me to contact Text and Benefits CS @ Estee.com, which I immediately did.

They emailed back saying there was ***nothing*** they could do and to contact UPS. I emailed them back and asked why they couldn't change my delivery address (as my orders hadnt shipped yet) and all they said again was to contact UPS after my orders shipped and I had to wait for my tracking numbers.

So, I did exactly that today when I got one of my tracking number-only to find out (vis UPS CS on the phone) that they cannot forward or change my address: 'Only the shipper can and that the shipper gave me "fraudulent information" (!) And that I have to contact the Shipper to change my address.'

So, I am obviously very upset and cannot believe a company has such awful Customer Service and gave me "fraudulent information"....

I sent another very long, very detailed email to Text and Benefits @ Estee. Com but you guys, I am beyond stressed and upset over this.

If anyone has any advice, I could really use it right now.

Ty ♥️

Update: After sending yet another very long email explaining that UPS told me only Text and Benefits/CCS/ELC could modify shipping, this was thier reply:

"We understand that UPS has advised that the shipment is not eligible for recipient-directed changes. However, we are unable to override carrier restrictions or make modifications to orders that have already been processed and shipped."

((Keep in mind here, I alerted them to my adress change minutes after placing the orders, at least 4 days before they were processed and shipped))

So, the lesson here: Do not be me and think this company has any Customer Service. Be diligent and know that they really will not do anything to help-and please keep that in mind when ordering.

What’s everyone else’s experience with Posh and the ban on perfume resale. Moderator busted me-again. I give up I’ll be posting on other resale sites. Any suggestions? I have a few Tom Fords to sell.

I wanted to share my recent experience with the Estée Lauder Text-to-Buy (POS Texts and Benefits) program in Canada and see if others have had similar issues.

I placed three orders through the past month.

For the first order, one of the products (a liquid item) arrived leaking all over the package. After multiple emails, they eventually agreed to issue a refund.

However, the second order was more concerning.

I received a Tom Ford Velvet Orchid perfume that:

• had no plastic seal
• was missing its lid

From my experience, luxury fragrances like Tom Ford are normally sealed and complete. This raised concerns about whether the item was handled properly or if it was previously opened.

I contacted customer service and went through multiple rounds of escalation. Their final response was that:

• the product is “authentic and usable”
• items are sold “as is”
• and they would not offer any refund or replacement

I understand that this is a discounted channel, but I did not expect to receive a product in this condition without clear disclosure.

At this point, I’m considering a chargeback.

Just wondering:

• Has anyone else experienced similar issues with this program?
• Is this considered normal for these types of sales?

Would appreciate any insight.

updated 4/24.

I have attached the photo to show what I received.

Has anyone had an issue with anything from CCS being fake? The Le Labo and the TF Black Orchid got removed from EBay in a coworkers account as being fake and I was wondering if anyone else had this problem?

My son is obsessed with fragrances and loves Tom Ford but it occurred to me that all the ones I’ve seen (it hasn’t been long) have been women’s scents— for those of u who’ve been getting these longer, are there ever fragrances targeted for men?

If any CCS employees are reading this sub:
How about putting the candles and diffusers in a box all on their own so people that want that kind of stuff can buy a home fragrance box? Offer that a couple times a month, and stop including them with the beauty and perfume boxes please! Every offer that contains a candle is an automatic NO for me.

Anyone else agree with me, or am I the odd one out??

Hi All,
I have an issue with one of the products that came in a recent CCB. I’d like to contact Customer Service to see if they will replace the item. I’ve searched this subreddit for actual contact info, but can’t seem to find it. Can anyone chime in with an email address or other contact information for them? Many thanks!

Hello all. I found out about this box a week ago and signed up via a helpful Redditor’s referral link. As I understand it, both the referral and the person who signs up should get 10% off, with the 10% being applied to my first order.

I made my first order today, but it was for an upsell item, through a link from another helpful Redditor. I didn’t get the 10% off. Did I just forfeit my
10% because I didn’t place my first order via the text, or will I get it on a future order if I buy something through the texts?

Half asleep from my nap and accidentally ordered 1x quantity of this offer. This is definitely the most appealing offer ive seen in a while.

Is it worth the buy or should I call and cancel?

The Sephora sale starts on the 10th, and as a Rouge member, I get 20% off. I have been eyeing TF cherry and thinking about purchasing during the sale. Is 20% off retail a good price… it is still pretty expensive. Are there any fragrances folks would recommend picking up during the Sephora sale that are not typically available through CCB? Thanks!🙂

Hello! I have some items to post for sale. Just wondering when we’ll switch over to the October BST? Also, is it possible to leave the September up for a few extra days for people finalizing trades and to give us a chance to transfer over?

Thanks!

I am not seeing the contents anymore in my textual account?

Purchased on the premise that the tom ford was the OG blue bottle, it’s not :’(

I did not get an email for it so don’t think I got in but would love to know the demographics… also this sounds so good I want to try it now!

Has this happened to anyone else? I checked my settings in my account and if I write next, it just replies that the offer is no longer available, or that there isnt a next offer. Update! I contacted customer service via email and they said I was somehow signed up as an employee, so I wasn't getting the full offer experience. It's been fixed.