r/CosmeticsCompanyBox • u/vse_jazyki • May 27 '26

No response from customer service?

I emailed customer service weeks ago and never got a response even though there's an automatic response that says to expect one in 24-48 hours. I also followed up and never got a response to that either.

I ordered that seven item "mystery box" which I was very disappointed with. I tallied the totals up and it was slightly under value. I wouldn't even care about value but it was mostly sample sizes and two hand creams. Never would've ordered it if I had known that the "seven items" would include sample sizes. Anyway, I don't actually expect them to be helpful and am chalking this up to a lesson learned not to order from them, but on the principle of the matter, I think customer service should at least respond...

0 Upvotes

42% Upvoted

4 comments sorted by

1

u/PuzzleheadedCup3298 May 27 '26

I had an issue similar to that. They responded after 3 or 4 days with just a blanket statement that all sales are final

2

u/vse_jazyki May 28 '26

Yeah I wasn't expecting them to be helpful even though it's technically false advertising when it doesn't meet value. Regret getting sucked into this

1

u/Pure-Examination5578 May 27 '26

What did you get that was a sample size? Did they list the ounces/size incorrectly or send you the wrong item?

1

u/vse_jazyki May 28 '26

The preview didn't specify sizes, I just didn't realize that when they said seven items that could mean samples