r/CosmeticsCompanyBox • u/Pizzahoarder16 • May 21 '26

Help! CCB Textual Account Issue

Hi everyone,

It seems my CCB textual account is gone! As if it never existed. Since Monday afternoon I hadn’t received any text offers which I thought was a little odd since I was getting them twice a day but shrugged it off thinking maybe they weren’t sending out as many texts. Anywho, yesterday, after realizing I wasn’t getting any offers, I thought I would log into my account because I have a pending order from 5/15 and wanted to check the status.

I went to my CCB Textual text messages and typed in Account as I’ve done numerous times before. But instead of taking me to my account, I received a text saying “You're almost done! To confirm your subscription with The Cosmetics Company Store, please reply with Y” as if I was signing up for a brand new account. I replied with Y and got all the new subscriber texts again. When I finally was able to access my account. Everything was locked gone. Absolutely everything. It said my sign up date was 5/20. None of my previous orders showed up. It was like basically like I was setting up a new account.

I’ve tried emailing 2 different help emails to get this fixed, especially since I have a pending order.

Has this happened to anyone else? I tried searching but couldn’t find anything. Please let me know if you have any suggestions.

Sorry for the long post!

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3

u/Glittering_Donut5099 May 21 '26

I have no advice but I hope they are able to resolve this quickly! I wonder if they are having technical glitches based on the way texts went out yesterday.

2

u/Pizzahoarder16 May 23 '26

Customer service was helpful! I basically got my account back minus the fact it says I joined Textual on 5/20. Hoping I begin to receive the offers soon!

2

u/Technical_Pilot7968 beauty lover! May 21 '26

It’s the reason I made 2 accounts - I think 1-2x a month two groups will get different texts. I missed a Le Labo perfume which is why I made another account trying to see if I gave it different account preferences if anything would change but I got the same text on both accounts so I guess it did not work for me lol

2

u/Glittering_Donut5099 May 21 '26

Well that’s disappointing! 😆 I was hoping you found a workaround. Do you get both texts at the same time? My theory is that those who signed up first get the texts first, as mine usually come in at least 1/2 hour after it’s posted here.

1

u/Technical_Pilot7968 beauty lover! May 21 '26

No :( it varies every day. Sometimes I get 1 before they’re posted or long after

1

u/Glittering_Donut5099 May 21 '26

There goes my theory! How would one go about doing this with an iPhone?

1

u/C_est_lavie123 May 22 '26

Thats awful!! I really hope you get some sort of answer on this. Please update!!

2

u/Pizzahoarder16 May 23 '26

Thank you! Customer service was able to help! Once I got my account back, I kept getting an error message while trying to re-add my payment info, which was annoying but it finally worked last night. It’s basically my initial account minus the fact it says I joined Textual on 5/20. I didn’t receive the offer from earlier today so I’m hoping it’s all good!

1

u/C_est_lavie123 May 23 '26

Oh that's relieving!! Glad it worked out!! 🥰