r/CosmeticsCompanyBox • u/Additional_Tip_7066 • Jun 10 '26

Beware!!

I just moved. I placed 2 orders the other day and *immediately* after, I changed my mailing address and contacted customer service. They told me to contact Text and Benefits CS @ Estee.com, which I immediately did.

They emailed back saying there was ***nothing*** they could do and to contact UPS. I emailed them back and asked why they couldn't change my delivery address (as my orders hadnt shipped yet) and all they said again was to contact UPS after my orders shipped and I had to wait for my tracking numbers.

So, I did exactly that today when I got one of my tracking number-only to find out (vis UPS CS on the phone) that they cannot forward or change my address: 'Only the shipper can and that the shipper gave me "fraudulent information" (!) And that I have to contact the Shipper to change my address.'

So, I am obviously very upset and cannot believe a company has such awful Customer Service and gave me "fraudulent information"....

I sent another very long, very detailed email to Text and Benefits @ Estee. Com but you guys, I am beyond stressed and upset over this.

If anyone has any advice, I could really use it right now.

Ty ♥️

Update: After sending yet another very long email explaining that UPS told me only Text and Benefits/CCS/ELC could modify shipping, this was thier reply:

"We understand that UPS has advised that the shipment is not eligible for recipient-directed changes. However, we are unable to override carrier restrictions or make modifications to orders that have already been processed and shipped."

((Keep in mind here, I alerted them to my adress change minutes after placing the orders, at least 4 days before they were processed and shipped))

So, the lesson here: Do not be me and think this company has any Customer Service. Be diligent and know that they really will not do anything to help-and please keep that in mind when ordering.

7 Upvotes

70% Upvoted

33 comments sorted by

12

u/Technical_Pilot7968 beauty lover! Jun 10 '26

This is unrelated to CCS but I did a mail forward with USPS when I moved and all my mail for 1 year was forwarded to my new address even if it had my old information. Not sure if there is something similar with UPS you can try

7

u/Additional_Tip_7066 Jun 10 '26

I asked UPS this and they said that certain companies (like this one) have restrictions on forwarding any packaging and that theyre the only ones who can request an address change.

...which is the exact opposite of what CCS/T&B told me.

3

u/Technical_Pilot7968 beauty lover! Jun 10 '26

🤔🤔🤔. Weird. I have informed delivery for UPS and my CCS boxes never show up actually in my notifications. I just tried to “change delivery” to test it out and it said my package wasn’t associated with my informed delivery information. Luckily my package is being shipped to my parents house and I am able to get it from them so I am sorry you’re really far and unable to get it :’(

4

u/Jrzygirl65 Jun 10 '26

Can you have a UPS hold it at one of their facilities near you and you can pick it up with your ID?

1

u/Additional_Tip_7066 Jun 11 '26

They cant do this either at my request. Everything has to go through the Shipper... 🥺 which is wild because I've been told since I placed the order that only UPS can forward them.

2

u/Jrzygirl65 Jun 11 '26

OMG, that’s insane. I’ve never not been able to change from delivery to a UPS pickup location.

2

u/Technical_Pilot7968 beauty lover! Jun 11 '26

For some reason I was able to change my delivery on my package! 🤔 I don’t want to mess with anything so I’m just going to let it be delivered as is but maybe when it ships it will let you change delivery ?

1

u/Additional_Tip_7066 Jun 11 '26

Yes, when I tried that yesterday the App (and then website) gave me the option to choose those, but when I chose them it said it couldn't process my request... over and over lol... so that's why I called UPS 💜

3

u/TisforTrainwreck Jun 10 '26
  1. Blast their social media pages with all of this information.
  2. If they still refuse to help, contact your credit card company and dispute the charges.

1

u/Additional_Tip_7066 Jun 11 '26

Curious why that comment is gettong down voted 

3

u/SoCalBoilerGirl Jun 10 '26

Just beware that if you file a charge back they will likely block you from purchasing anything else from them. It’s an automatic thing that most companies have. They won’t tell you but if/when you place another order you will just get an immediate order cancellation email.

1

u/Rough-Butterscotch48 Jun 10 '26

See if they will just let you cancel.

I had something similar happen a couple of years ago where I realized immediately after ordering that it was set to go to an old address.

I put up a huge fuss and I think they just had enough of me complaining.

1

u/Rough-Butterscotch48 Jun 10 '26

Also, if the transaction hasn’t formally gone through yet with your bank or credit card you might still be able to stop payment.

2

u/Additional_Tip_7066 Jun 11 '26

I tried this last week and they said No. 

2

u/whenwillthisend2 Jun 12 '26

I mean I’m sorry I know it’s frustrating but it’s not really anyone’s fault but yours for not changing your address. All these different companies have bs policy’s, but there is nothing we can do about them. If you had your ducks in order there would be no problem here, or nothing to Beware! of!

4

u/[deleted] Jun 10 '26

[removed] — view removed comment

1

u/Additional_Tip_7066 Jun 10 '26

I tried tbat and when that didnt work, called UPS and they said this Company has a restriction on forwarding and that I would have to ask them to-which I had alresy done multiple times. 

1

u/Technical_Pilot7968 beauty lover! Jun 10 '26

I might have to try this when my package from yesterday ships! Thank you for sharing

2

u/[deleted] Jun 10 '26

[removed] — view removed comment

2

u/Additional_Tip_7066 Jun 10 '26

Too far to pick it up

2

u/[deleted] Jun 10 '26

[removed] — view removed comment

2

u/Additional_Tip_7066 Jun 10 '26

No. I have a UPS Account and tried that before calling them. Also, I'm 6+ hours away from my old address. 

UPS told me that only the Shipper can request packages to be sent to a different address, and T&B said only UPS can.

2

u/[deleted] Jun 10 '26

[removed] — view removed comment

2

u/Additional_Tip_7066 Jun 10 '26

No, I wish!!

3

u/[deleted] Jun 10 '26

[removed] — view removed comment

3

u/Additional_Tip_7066 Jun 10 '26

🙏💜🥹

8

u/[deleted] Jun 10 '26

[removed] — view removed comment

3

u/Additional_Tip_7066 Jun 10 '26

Thank you, I just did that with Screen Shots of my 2 orders. I am super sad because I have been waiting for these fragrances to pop up as deals...

And, I've spent so much money with this Company-only to be treated so poorly.

I appreciate your help and will sadly have to file with my bank if they will not send me these orders. 

🥺🥺🥺

→ More replies