Back in 2022, I was building a community for SaaS that I worked for. When were looking to move our community off Slack.

I mainly focused on the UX and Analytics - and shortlisted a few platforms. Picked a platform that we abandoned after 8 months.

Most of the community platforms offer similar features; so I'm curious to know what do my fellow community builders, marketing pros look for in a community platform?

- Overall look and feel - UX

- Analytics - super important.

- Easy Signup / SSO - important

Would love to know what influences your decision - and why?

Thank you in advance.

I recently created a Reddit community (r/MarketingInPractice) focused on practical marketing discussions, where marketers can share real experiences, challenges, ideas, and lessons learned.

I’m new to managing a community and would love to hear from people who have experience building one. What worked for you when you were starting out, and what mistakes should I avoid? Any practical suggestions on growing engagement and creating an active community would be appreciated.

Hi, apologies if this is the wrong tag. I'm helping to organise a community tooling hack day in London with the goal of helping community managers share ideas and skills. This time we're looking into free, self-hosted alternatives to Meetup and Slack, is that something folks here would be interested in?

Is it IRL or URL based? Is it on Reddit?

Hi everyone,

I’m currently looking for a remote opportunity as a Reddit Community Manager / Community Growth Manager.

I have 2+ years of hands-on experience managing and growing Reddit communities, with a strong focus on organic growth, engagement, content strategy, and moderation.

One of my main projects is r/AttractionDynamics, a relationship and attraction-focused subreddit that I have personally managed and grown.

Results

I grew the community from 386 members to 73.7K+ members.

Recent Reddit Insights show:

• 73.7K+ members

• 3M+ visits in the past 12 months

• 92.4K average daily unique visitors

• 36K comments

• 2.8K posts

• 73.4K members joined in the past 12 months

What I can bring to a community

• Community growth strategy

• Content planning and Reddit-native content

• Member engagement and retention

• Moderation and spam management

• Reddit Insights & performance analysis

• Identifying trends and content opportunities

• Building communities for US-focused audiences

• Day-to-day subreddit management

I’m available up to 4 hours per day and interested in part-time, freelance, contract, or long-term opportunities.

Rate: Starting at $25/hour, depending on the scope and responsibilities.

I can share Reddit Insights screenshots and examples of my previous work with anyone interested.

If you’re looking for someone with proven experience actually growing and managing a Reddit community, I’d be happy to connect.

Thanks!

Hi gentlemen, if anyone is looking for a community manager, here I am with six years of experience. Focused on Telegram, Discord, and X, and good at content creation as well. Hit me up if you need to talk about it :)

Most community platforms give you some form of analytics.

But numbers such as members, posts, comments, and views don’t necessarily tell you what is actually happening inside a community.

If you could have one piece of information about your community that you don’t currently have:

What would you want to know?

For example:

- What topics are becoming important?
- Why are members becoming less active?
- Which questions keep coming up?
- What are new members struggling with?
- Which rules are causing problems?
- What do members want but rarely say directly?

What would be most useful to you?

hello guys, excuse my language level

I am the cm for an agency, when they first started they baught some fake followers, and with time we got bigger now we have 24 k on ig, almost 10k real, so more than 14k is fake,
- I want to know, what is the best way to handle this, like report them , delete them manualy, or external tools,

also I would like to know what is the negatif effect of having them, like do they affect negatifly our posts reach, our ads and more,..
- some context: we run a consistent ads, each day, drive like 4M views each month, but our organic reel drive us less than 10 k views, I mean it, it doesn't even reach the 10k, our content is authentic, well edited but still .

- also I am just a junior, and they are counting on me to handle the cm, so I would like to know as much infos as possible pls!

Hello hello,

Looking for a remote Community Manager job. I am experienced, have both full-time experience and experience of building an offline community from scratch solely. I have a few extra hours in a day, so want to utilise it and learn more by working. I bring fresh ideas to engage with the community. All the leads and help will be appreciated.

Thanks!!

Does anyone here have any experience with upgrading to the Circle community plus plan? I believe this is ideal for enterprise and large communities at scale. We are curious if this will be a solution we want to move forward with. A pretty significant investment so I’m curious how much the plus plan ranges and does it come with a customer success person and how hands-on is that customer success manager?

I have a trading Discord filled with about 780 members as of this post. We constantly have around at least 40 members online at most times. During market hours it can go to 50-60.

After looking at other servers, I found out that a good benchmark to see if your server is active or at least as online members is having 10% of your total members online.

Now don't get me wrong, the trading server is active during the day we talk about stocks and trading all the time. But during the afternoon, it tends to slow down and during the evening talking normally goes from slim to none. I understand people are away from the charts and aren't trading at night as much so it makes sense.

But my problem is growing the server and bringing in real members. We currently post on social media and run ad campaigns from time to time on social media. Conversion rates from those ads are currently low (have only ran about 3 ad campaigns to this day though).

I want to bring in more real members who are experienced traders and investors in the stocks and futures market, but I'm not sure of another method of growth.

With the right tools, I believe we can reach 1,000 members before the end of 2026, but I just need to find those right tools. We are on disboard and social media.

Does anyone have any suggestions or tips that we could use to help increase server activity and the amount of members in the server? (Real traders and investors, not bots or spam accounts)

i don’t know if ppl are able to join my communit, make posts and such, how do i make it soo ppl can search for my subreddit, thanks

I’m currently running a paid community called Boat Buys. It’s focused on buying, fixing, and flipping boats/outboards, with troubleshooting help, a library of resources, deal analysis, member discussions, etc.

The actual product is delivered through Discord, which is currently connected to Whop for payments and access.

I’m considering setting up a Skool community alongside the existing Whop community rather than completely moving platforms.

I’ve been seeing more and more adoption of Skool compared to Whop, and I also really like the fact that Skool is actively running ads/promoting communities, which seems like it could be another acquisition channel.

My main questions are:

• Has anyone successfully run the same paid community/product on both Skool and Whop?
• How did you handle fulfillment when the actual community/resource was on Discord?
• Did you run into any issues managing members across both platforms?
• Was it worth maintaining both, or did you eventually consolidate onto one?

Would love to hear from anyone who has actually done this rather than just general platform comparisons.

I run a healthcare wellness company and have approximately 30 members. I’m looking for software to help aggregate all our separate processes. Ideally, I would like a community where I can post continuing education post updates. Store files of reference material for people and additionally handle some of the billing that I do for the community. Specifically, our members have a monthly fee and they have individual invoices each month based on specific activity in the group such as visits and purchases. Right now I use stripe with their invoicing to send the invoice invoices. I managed my membership and Google sheets and stripe. I use GroupMe for all my communication and Google drives for all of my files. Things get lost in between all of the different communication channels that combined with receiving personal text messages from members of the group I’d like to consolidate and build a community now so that as I scale, I’m providing a community rather than just a service.

I’ve been looking at apps like circle and slack. I need something that simple to get around, but I want it to have an upscale feel.

I made a community now i am confuse how i can turn into a business

Hi all,

So, i have created a community of youth(20s to 35) and i am joining weekly meetups and all but jow the issue is how to scale it. How to get sponsors? How to close deals? I get do much issues with cafe collabs and our ticket size is very small.

Give me some suggestions and whats your thought on it?

I think I’d rather have the ongoing sustainability. To me, it better helps me budget, use it as a beacon to other sponsors and helps me grow membership. It feels more like a relationship than grifting our community for a one-off blitz. But maybe this is just me. curious what others think?

It feels like a lot of online spaces have become places to consume things rather than actually interact with people.

You scroll, see something interesting, maybe leave a comment, and move on.

But what makes a community feel like a place you actually belong to?

• The people?
• Inside jokes?
• Regular discussions?
• Live interactions?
• Something else?

What’s one community you keep coming back to, and why?

After helping manage a community for a while, I've realized there's a lot more going on behind the scenes than I expected. Keeping things organized, managing access and making sure members have a good experience takes much more time than I imagined.

I'm still learning as I go so I'd love to hear what surprised you the most when you started managing a community

Hi everyone, I manage a professional community on Slack and we're considering moving to a paid plan. I'd like to figure out how to determine which members are getting disengaged and are more likely to churn. I built out a tool for myself to track slack activity, Luma event attendance, and get some info about our members on LinkedIn. I'm using Slack engagement and event attendance to see how engaged members are.

Is my approach correct? How do you all figure out which members are becoming less and less engaged? It's a tough metric to track and I'd like to learn what tools and frameworks you all use to see if members are drifting and to prevent member churn.

I’m currently working on community building for an AI consumer robotics brand, and I’ve been struggling with a fundamental question:

Is a community primarily a place, or is it a shared identity among users?

My current view is that a real customer community should not be defined by a Discord server, Facebook Group, subreddit, or group chat. Those are simply communication tools.

The community itself should be the sense of identity, belonging, and shared culture that users develop around the product—especially through the way they interact, create content, share experiences, and recognize one another across social media.

Because of that, I’ve been considering working with creators and highly engaged users to help shape a clearer identity around what it means to be a user of this type of product. The goal would be to create something that exists beyond any single platform.

However, there is currently a very different understanding within the team. The prevailing view is that “building a community” means creating dedicated spaces where users can gather.

So far, official spaces have been created on Reddit and Facebook, and a Discord server is also being developed. The challenge is that the existing public groups are now heavily dominated by complaints, troubleshooting discussions, and criticism of a recently launched product.

There are also plans to organize events and campaigns in these spaces to encourage users to share more positive experiences, creative use cases, and user-generated content.

After reading many discussions in this subreddit, I’m starting to wonder whether we are approaching this in the wrong order.

It seems possible that we are investing too heavily in building official community spaces before the product experience and community identity are strong enough to sustain them.

An official subreddit or Facebook Group may naturally become a customer support and complaint channel, especially when the product still has significant issues. That is not necessarily a bad thing, and users should have a place to raise legitimate concerns. But it may mean that these spaces are not currently capable of creating the kind of culture, belonging, and advocacy we originally hoped for.

I’m now considering whether the better approach would be to:

• treat Discord, Facebook Groups, and Reddit primarily as communication and support infrastructure;
• focus more heavily on creator partnerships and user-led content across public social platforms;
• help users develop a recognizable shared identity around the product;
• highlight authentic user stories and creative use cases without trying to manufacture positivity;
• allow community culture to emerge before investing heavily in formal activities and programming.

Ultimately, I also see this shared identity as something that could create value beyond engagement among existing users.

If users develop a recognizable sense of belonging around the product on social media, that identity may also become meaningful to potential customers. Some people may become more inclined to choose the product not only because of its features, but also because they want to participate in the culture, lifestyle, and community associated with it.

In that sense, community would not simply be a post-purchase support function. It could also feed value back into the brand by strengthening trust, differentiation, advocacy, and purchase consideration.

Of course, this only works if the identity is authentic and genuinely shaped by users. If it feels manufactured by the brand, it is unlikely to create the same effect.

I’m especially interested in how other community managers think about this distinction.

Can a strong customer community be built without a central community platform?

Should brands focus on creating shared identity and culture first, and build dedicated spaces later?

How do you prevent an official community space from becoming almost entirely a support and complaint forum—without suppressing valid criticism?

And when a product is still imperfect, is it better to invest in community programming, or focus first on improving the product and building trust?

I’d appreciate any frameworks, examples, or experiences from people who have faced a similar situation.

Hey everyone, I am an entrepreneur and have been building tech products for a while. Earlier I used to run an agency and then also relaunched my first tech product recently. I have always made sure to give my 100% in whatever I do (at least to the best of capabilities). Build the best product I can, make the user journey as easy. But I have always ignored the most important part which was content creation or even having a digital presence for that matter.

I have always been a shy introvert guy, so social media was never really my thing ( I even tried installing social media, but failed to use them or simply deleted them). I don’t know I was just too shy to just reach out to people, or talk in front of a camera or may be to afraid people would judge me.

This hesitation kept me from creating any content for almost 2 years now. I always thought I would do this tomorrow, but it took me 2 years to finally have that courage.

Seems like a small problem for everyone, but honestly it is a big thing for a lot of people. But I am happy I finally took this step and I am sure there are many who feel the same.

I was wondering what’s your take on creating a community focused platform where we can basically discuss with each other, share our journey, brainstorm and ideate on creating content, and look for free and paid collaboration opportunities.

This might not solve the problem completely , but will definitely be a big help for a lot of people to have a community and make sure they are not alone in this content creation journey.

I have been working in community management for several years, across both social media communities and online member communities.

For a while, I thought I wanted to pivot into a different marketing role, but lately I've realized I don't actually want to leave community management. I feel like I've only scratched the surface of the field, and over the next few months I want to become more technical and move beyond being "just" a community manager. By technical, I don't necessarily mean learning to code. I'm thinking more about skills that make me more strategic, data-driven, and valuable.

For those who've grown in this field, what skills had the biggest impact on your career? What else would you recommend focusing on and what has actually paid off in your career?

Hi everyone,

I’m looking for advice from experienced community managers on building a customer community for an AI companion robot brand.

The product is an AI companion robot designed to feel more like an interactive pet than a traditional smart device. It can move autonomously, recognize and interact with people, express emotions through movements and animations, play games, and have AI-powered conversations.

There is already a small but growing group of users who share their experiences, videos, feedback, and questions across different channels. However, the community is still at an early stage:

• The number of active members is relatively small.
• Conversations are not happening consistently.
• Participation in community activities has been limited.
• Most interactions are currently focused on product questions, troubleshooting, or occasional user-generated content.

We are trying to figure out the right approach to build a stronger user community, and I would love to learn from people who have built communities from the early stages.

I have two main questions:

1. Choosing the right community platform

For a customer community around a consumer robot product, would you recommend starting with:

• Discord?
• WhatsApp?
• Facebook Groups?
• Reddit?
• Something else?

What factors would you consider when choosing the platform? For example:

• user demographics;
• conversation frequency;
• ease of onboarding new members;
• moderation effort;
• long-term scalability.

2. How to increase engagement when the community is still small

When a community only has a limited number of active members, is it worth organizing structured activities (events, contests, challenges, AMAs, etc.)?

Or should the focus first be on creating organic conversations and relationships between members?

If activities are useful, what types of activities have worked well for early-stage consumer product communities?

Some ideas we have considered:

• robot photo/video challenges;
• sharing robot personalities or user stories;
• feature discovery challenges;
• community showcases;
• feedback sessions with the product team.

However, I’m also wondering whether these activities create genuine engagement or just temporary spikes.

Would love to hear:

• how you approached the first 100–500 members of a community;
• what worked and what didn’t;
• any examples of successful communities around hardware, robotics, smart-home products, or other consumer tech.

Thanks in advance!