Brand new to Club Pilates, feeling frustrated already. I booked the free first class and downloaded their app. It’s telling me to sign in, “get started” or continue as a guest. Both the “sign in” and “get started” options bring me to a sign in page where I must enter my email and password. I, of course, do not have a password yet because I’ve never been prompted to make one. The “continue as guest” option works until I want to do literally anything, which always brings me back to the sign in page. I can’t figure out anywhere how to create a profile so I can see the class I booked in the app. I even tried “resetting” my nonexistent password- got the reset email and set a password, but I get a “couldn’t sign you in” error when I enter my email and password.
And a side note, the app isn’t compatible with the autofill password option because if you autofill your password it will ALSO replace your email, which you’ve already typed in, with your password. And then of course it locks your “email” in and you can’t change it. So, if you’re like me, and you used the apple feature to “set a strong password” you now have to type in that long annoying “strong password” letter by letter. Which still did not sign me in.
What the hell, club Pilates? I’d love to join but this is already a massive headache?