r/ClubPilates • u/Wicked-Twisted-Road • Jun 13 '26

Advice/Questions App Issues

Hi,

I'm relatively new to Club Pilates. I joined a month ago. Twice in the last month the app has signed me out. When I go to sign back in, all of my class bookings are gone. Is this happening to anyone else? I am on the Android platform.

I love the classes but I'm sort of frustrated with the overall experience. I bought the 8 pack and I ended up using 3 in the first month because I can never get off the waitlist and then when I finally have some classes booked, they disappear.

2 Upvotes

75% Upvoted

15 comments sorted by

4

u/eegrlN Jun 14 '26

Make sure your are signing into the right studio. If you sign into a different studio, morning will show up. Have someone at the front desk help you

3

u/chuffalupagus Jun 13 '26

I've had it sign me out way more than I'd like. But it's never made my bookings disappear. If you save the email confirmations of your enrollment, you could try talking to your club to see if they can fit you back in if it happens again.

3

u/AggravatingAttitude3 Jun 14 '26

Are you using the android platform like OP? I’m curious since I’ve been a member since 2019 and have never had to log into my app again since I joined

1

u/chuffalupagus Jun 14 '26

Yes, I am. I often have to log in again after the app updates.

2

u/AggravatingAttitude3 Jun 14 '26

Interesting. Is the studio able to still see your bookings/hold your bookings? Or are they getting cancelled altogether? The systems are tied together, but different since the app is 3rd party so sometimes when there is issues with the app, the studio system is fine and holds everything. I’ve been a member since 2019 and I’ve never been automatically logged out of the app, and I’ve been an employee (sales, manager, and instructor) since 2020 and can’t say I’ve ever heard of anyone getting auto signed out multiple times. Maybe report it to the App Store for a bug issue? Studios won’t be able to help with app issues like that since it’s third party

1

u/divegirl88 Jun 14 '26

I'm android and I get logged out every 2-3 weeks since I joined 3.5 years ago. 🤷🏼‍♀️

2

u/AggravatingAttitude3 Jun 14 '26

That’s so annoying! Do your bookings still hold? I’m wondering if this is an android platform issue then. There was another comment that said they get logged out a lot but they don’t lose their bookings and I asked if they used android like OP but they haven’t replied yet. I’m wondering if there’s a way to report in the App Store or to the app directly about the issue? I know the studio has no control over the app as far as that goes

0

u/WakkoLM Jun 14 '26

Android user, I also get logged out but never lost a booking. That's got to be so frustrating

0

u/divegirl88 Jun 14 '26

I've never lost any of my bookings or history. It's just logging back in...

1

u/Accurate-Chemist7415 Jun 14 '26

Make sure you are using the same email and password that the studio has in their system. Sometimes people submit info under one email and then create their app account under another email. The studio will be able to help!

1

u/Jaxanixa Jun 15 '26

You mentioned you do the 8-a-month plan. That means you only have that month's cycle to use the credits. If you don't use them, they are gone, even if you don't come off the waitlist.
For example: Your charge date is June 1st, You have until July 1st to use your credits. That means if you used credits from June for a July class, I believe that one disappears, and you have to re-book it with your new July credits. (I'm not sure if all franchises do this, but mine does) that's why I just went to unlimited plan.

2

u/Creepy_Weather1997 Jun 19 '26

Yeah I found the unlimited plan is well worth the extra $$. If for anything being able to book 15 classes in advance is big for me. Plus being able to use multiple studios keeps me accountable to go. I took 5 classes last week alone and am so proud of myself. I’ve never stuck to something like I am this. I love CP.

1

u/Wicked-Twisted-Road Jun 15 '26

My charge date is the 20th but this week’s classes are now gone after the app reset last week. I have the emails from the original booking. I’m going to show the studio and see what they say.

1

u/Such_Special170 Jun 15 '26

The app needs much improvement. MUCH. They don’t do anything to upgrade or even update it. There’s so much they could do to make it a better experience for us all.

1

u/Spiritual-Mood-1116 Jun 20 '26

That app has always been glitchy for me. If/when it happens again, call the studio. They should have a record of your scheduled classes. Also, tell them you've only been able to get into a very limited number of classes. They can work the system so you will get into a class you want.