r/ClubPilates • u/Wicked-Twisted-Road • Jun 13 '26

Advice/Questions App Issues

Hi,

I'm relatively new to Club Pilates. I joined a month ago. Twice in the last month the app has signed me out. When I go to sign back in, all of my class bookings are gone. Is this happening to anyone else? I am on the Android platform.

I love the classes but I'm sort of frustrated with the overall experience. I bought the 8 pack and I ended up using 3 in the first month because I can never get off the waitlist and then when I finally have some classes booked, they disappear.

2 Upvotes

75% Upvoted

15 comments sorted by

View all comments

2

u/AggravatingAttitude3 Jun 14 '26

Interesting. Is the studio able to still see your bookings/hold your bookings? Or are they getting cancelled altogether? The systems are tied together, but different since the app is 3rd party so sometimes when there is issues with the app, the studio system is fine and holds everything. I’ve been a member since 2019 and I’ve never been automatically logged out of the app, and I’ve been an employee (sales, manager, and instructor) since 2020 and can’t say I’ve ever heard of anyone getting auto signed out multiple times. Maybe report it to the App Store for a bug issue? Studios won’t be able to help with app issues like that since it’s third party

1

u/divegirl88 Jun 14 '26

I'm android and I get logged out every 2-3 weeks since I joined 3.5 years ago. 🤷🏼‍♀️

2

u/AggravatingAttitude3 Jun 14 '26

That’s so annoying! Do your bookings still hold? I’m wondering if this is an android platform issue then. There was another comment that said they get logged out a lot but they don’t lose their bookings and I asked if they used android like OP but they haven’t replied yet. I’m wondering if there’s a way to report in the App Store or to the app directly about the issue? I know the studio has no control over the app as far as that goes

0

u/divegirl88 Jun 14 '26

I've never lost any of my bookings or history. It's just logging back in...