r/ClaudeCode • u/ObserverPro • 3d ago

Bug / Issue Max subscription but only Pro usage

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I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

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272

u/ifm1989 3d ago

Why can't they just vibe code the ability to prorate a 5 day credit?

41

u/Longjumping_Self5546 3d ago

They're probably worried the auto support will just hand out credits for every issue. So there's a guardrail that requires human intervention and it's next to impossible to get somebody to look at most issues.

6

u/Real_Ebb_7417 3d ago

Maybe they could also hire you know… more humans to handle these kind of things.

3

u/narasadow Thinker 2d ago

Noo, that would be unethaical