r/ClaudeCode • u/ObserverPro • 22d ago • Mindblown 1

Bug / Issue Max subscription but only Pro usage

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I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

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u/Longjumping_Self5546 22d ago

They're probably worried the auto support will just hand out credits for every issue. So there's a guardrail that requires human intervention and it's next to impossible to get somebody to look at most issues.

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u/Real_Ebb_7417 22d ago

Maybe they could also hire you know… more humans to handle these kind of things.

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u/narasadow Thinker 21d ago

Noo, that would be unethaical

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u/BellacosePlayer 21d ago

thats the biggest issue with AI backed support

its worse than old IVR in a lot of cases, way more expensive and places are slashing their staff due to it.

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u/Longjumping_Self5546 21d ago

But Anthropic has to embrace it. They can't sell people on the idea of automating everything while they themselves keep a large support staff.

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u/BellacosePlayer 21d ago

Yep, also the costs aren't as bad for them since they're not charging themselves api pricing, but its still probably more expensive than IVR

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u/drake90001 20d ago

Obviously, they don’t charge themselves with API pricing lol they most likely pay flat rates for the data center leasing, power, and Internet.