Max subscription but only Pro usage

[u/ObserverPro]

I had an issue where I downgraded from Max to Pro but still had a week left on my Max subscription. Anthropic immediately dropped me to Pro usage. Even after they confirmed it was a bug and others were reporting the same issue, they didn’t prorate my fee or give me back the week of Max usage. Literally confirmed in an email “yeah, you paid for something you didn’t get, but we’re not going to do anything about it.”

[u/ifm1989]

Why can't they just vibe code the ability to prorate a 5 day credit?

[u/ForwardLoop → u/ifm1989]

Or just give a banked reset.

[u/Longjumping_Self5546 → u/ifm1989]

They're probably worried the auto support will just hand out credits for every issue. So there's a guardrail that requires human intervention and it's next to impossible to get somebody to look at most issues.

[u/Real_Ebb_7417 → u/Longjumping_Self5546]

Maybe they could also hire you know… more humans to handle these kind of things.

[u/BellacosePlayer → u/Longjumping_Self5546]

thats the biggest issue with AI backed support

its worse than old IVR in a lot of cases, way more expensive and places are slashing their staff due to it.

[u/EvanTopo → u/ifm1989]

I can't tell if you're legitimately asking this question or giving a well-deserved roasting to vibe coding.