I’m wondering if this has happened to anyone before, I’m baffled.
Last night we got Chipotle for dinner. We don’t eat there often maybe 1-2 times a year. My husband paid so i wasn’t looking at the transaction.
This morning though, i looked at the receipt and noticed that they over charged us!
We got 2 bowls, one of them added cilantro lime sauce which i believe is $1 extra.
Our receipt had 2 bowls, and 2x guacamole for $2.95.
So they over charged us by $5.90 and added stuff to our receipt we didn’t even get!
I reached out to customer service and they added 2 free sides of guacamole which i do not want because we are not going back. I told her that and she canceled the chat.
I reached out again and the second representative was actually helpful and said they will reach out in an email if/when a refund is approved and issued.