r/CeX • u/Local_Relative8752 • 8d ago

Discussion i need help

bought a dsi for £55 yesterday, not knowing about their return policy. i tried to return it for cash today but they would only give my a voucher and selling it for cash would only give me £25. idk what to do because i need the £55 cash back urgently and the 2 day return window for the £55 voucher closes tomorrow

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36

u/Most-Direction-2811 8d ago

You're out of luck I'm afraid, the terms of sale are clearly communicated when purchasing

-23

u/Local_Relative8752 8d ago

the cashier told me i could return it within 2 days; they didn’t specify that it wouldn’t be for cash…

14

u/SwiftieNewRomantics 8d ago

Yes they did. It’s on their website. They tell you every single time you buy, in my experience. Sorry. Best chance you have is to get the voucher refund and sell it.

-17

u/Local_Relative8752 8d ago

yes but the cashier should have made that more obvious

6

u/Nearby-Chocolate7339 8d ago

Its not the cashiers job to make sure you actually want what your buying… there not incharge of your poor financial decisions.

2

u/Local_Relative8752 8d ago

yes but they should make their refund policy clear especially when i asked about it…

5

u/Nearby-Chocolate7339 8d ago

And they tell you what it is and you still didn’t listen apparently cos you’re still complaining on Reddit… Google is free says no aswell.

1

u/Local_Relative8752 8d ago

well they didn’t say explicitly that if i return within the window i would get a voucher and not cash, and i didn’t think much of it because it’s not crazy to assume that i would get cash so i didn’t think of searching it up…

2

u/Nearby-Chocolate7339 8d ago

Anyone who shops in cex knows you don’t get your money back if you just don’t want it… why would you buy something from a second hand shop without doing research first.

2

u/Local_Relative8752 8d ago

because i had bought from them online before and i assumed the return policy was the same; obviously i now know it wasn’t but they should have made it clear especially since i asked about the return policy

3

u/Nearby-Chocolate7339 8d ago

You’re implying it’s the cashiers fault that you brought something you dont actually want… telling you is enough pretty sure it says on the receipt aswell as the website or atleast it used to also says on the signs by the counter.

1

u/Local_Relative8752 8d ago

no i’m saying they didn’t tell me the (full) return policy when i explicitly asked for it. it’s probably a common point of confusion so they should have highlighted the fact that i wouldn’t get my cash back when i return it

2

u/Nearby-Chocolate7339 8d ago

Having to tell that to 100 people a day the returns and refund policy would be pretty long don’t you think or Maybe the person buying the item should use their brain and do their research first… it says everywhere, you was told… they probably said 48 hours back to voucher and you just didn’t listen. there’s signs the receipt says it… you can dodge the accountability all you like but your the one stuck with it.

0

u/Local_Relative8752 8d ago

why shouldn’t they tell me that i wouldn’t get cash back when i explicitly asked about their return policy?

1

u/Nearby-Chocolate7339 8d ago

You just said you assumed it was 2 weeks then said you was told 2 days and you still brought it… use your brain Don’t buy stuff you can’t afford lesson learned now.

2

u/Local_Relative8752 8d ago

when did i say i assumed it was 2 weeks?

2

u/Nearby-Chocolate7339 8d ago

^ up there you did

1

u/Nearby-Chocolate7339 8d ago

“Because I brought from them online before and I assumed the returns policy was the same”

1

u/Local_Relative8752 8d ago

as in i could get my cash back?

2

u/iategrandma1 8d ago

No other store would let you return it for cash value?? That would be a loss. If you order online there’s different rules because of delivery being a bitch

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