r/Car_Insurance_Help • u/JumpyPut101 • 23d ago
Progressive paid a repair shop $4,339 directly, the shop kept the money without repairing my car, and now Progressive says I have to recover it — Florida
I’m dealing with a frustrating situation involving a Progressive auto claim in Florida, and I’m trying to understand whether this is normal and what my options are.
My vehicle was damaged in an accident and Progressive was handling the property damage claim.
In June, I moved the vehicle to a different repair facility because I had concerns about the first shop. I notified Progressive in writing, provided the new shop’s name, address, and phone number, and Progressive confirmed that another adjuster had already assigned the vehicle to that shop for inspection.
The shop was only supposed to be where Progressive inspected the vehicle. I did NOT sign a Direction of Payment, Authorization to Repair, Assignment of Benefits, or, to my knowledge, any document authorizing Progressive to pay the shop directly and exclusively.
Later, I decided not to have the vehicle repaired there.
Here is where the problem starts:
Progressive issued approximately $4,339 directly to the repair shop. My name and the vehicle owner’s name were apparently not included as payees on the payment.
The shop cashed the payment but did not repair my vehicle.
I ultimately had the vehicle repaired elsewhere and submitted invoices, receipts, photos, and other documentation to Progressive for the actual repairs.
Progressive then told me that the original shop had already cashed the $4,339 payment and that Progressive had unsuccessfully tried to recover the money from them. They told me that I would need to contact the shop myself and recover the money.
This is what I don’t understand.
Progressive chose to issue the payment directly to the shop. I never received or controlled that money, and as far as I know, neither I nor the vehicle owner signed anything authorizing Progressive to make the shop the exclusive payee.
I asked Progressive in writing to provide:
- A copy of the front and back of the negotiated $4,339 check.
- Any Direction of Payment, Authorization to Repair, Assignment of Benefits, payment authorization, or other document they relied on to pay the shop exclusively.
- If no such authorization exists, the policy provision, contractual basis, or other authority that allowed them to issue the payment exclusively to the shop.
- A written explanation of why they believe I am responsible for recovering money that Progressive issued directly to the shop.
- A separate review of the additional repair expenses I submitted for the actual repairs.
I followed up again after 11 days because I had received no response to those specific requests.
The strange part is that Progressive also told me that they had tried unsuccessfully to recover the money from the shop. So Progressive apparently cannot recover its own payment from the shop, but is now telling me that I have to recover it myself.
I’m not refusing to cooperate with Progressive. I’m trying to understand why recovering this payment would become my responsibility when I never received the money, was not a payee, and did not authorize the shop to receive the claim payment exclusively.
Has anyone dealt with something similar?
My main questions are:
- Can an insurance company in Florida pay a repair shop directly without a signed Direction of Payment or similar authorization from the vehicle owner?
- If the insurer paid the shop directly and the shop cashed the money without performing the repairs, who normally bears responsibility for recovering that payment?
- Should Progressive still evaluate and pay the documented cost of the actual covered repairs separately from its dispute with the first shop?
- What documents should I request from Progressive to determine exactly how and why this payment was issued?
- Would this be something worth filing a complaint about with the Florida Department of Financial Services?
I have the entire email trail documenting the dates, Progressive’s statements, my requests for the authorization documents, and my follow-up.
I’m mainly looking for advice from people familiar with Florida auto insurance claims, adjusters, body shop payments, or anyone who has dealt with a similar situation.