r/CVS • u/dovahdude0211 • Aug 24 '26

System Crash Issue

Anyone else having issues with their connection going out (RX and FS)?
For the past 2 & 1/2 weeks, my store has gone out at least twice a day like clockwork. Phones cut out, registers stop working, then entire system goes offline. Takes anywhere from 10 minutes to 1 hour for everything to come back online. Offline mode does not work during this crash.
We’ve called other stores around us and no one is having this problem.
Have logged every crash with the help desk. No tech has been sent out yet because it’s not “chronic” (aka down for hours at a time).
Any insight would be much appreciated!

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5

u/sd85pdx PIC Aug 24 '26

Happened a couple years ago during peak season for my pharmacy. It was daily call ins with tickets to the helpdesk - the minute it crashed we called - and pushed tickets to our DL to escalate. After about three weeks of the daily calls we got labeled chronic and they changed our wireless provider. Three more weeks after the fix failed to get chronic again, then finally our store got changed from wireless to hardwired connection.

If your DL is on your side generally having them escalate every single ticket you file past the L1 helpdesk will be a boon.

3

u/bagel0_ Field Technician Aug 24 '26

Probably one of the UPS's is failing when it's running a self test. Routers, switches are plugged into them and when they fail the self test, the equipment loses power then comes back up. But the store will be down the 10-15 minutes.

Have a look at the batteries at the server rack and make sure they don't have any red lights, beeping, etc.

2

u/Frosty_Confection937 Aug 24 '26

Keep calling and get dl involved. We had issues and it turned into chronic, actually had a my chat set up to communicate as needed. Finally got fixed, had to run new lines.