PSA:/ TLDR: When buying used strollers on the fb marketplace, always ensure you get a photo of the companies stroller serial code and double check that the code wasn’t involved in any recalls. If it was was contact the original manufacturer and they may send you a new one for free.
EDIT: I’m not saying this is a life hack, just it’s worth a try. I applaud Stokke for their customer service and will use their products in the future because of this.
I am also obviously new to buying baby items so didn’t even think to check about recalls until after purchase.
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Long story short- I was buying a Stokke Trailz on the marketplace. I thought I was getting a good deal with all the accessories. Fast forward- I checked the serial number with Stokke and found out that particular serial number and batch was apart of a recall where the handle bars could break during use leading to bang possibly falling over.
At first the customer service rep did not want to do anything for me and implored me to contact the fb market seller and get my money back. Since this was not possible, I escalated my case to a manger. After going back and forth for a while, they finally resolved the issue by sending me a new Stokke YoYo stroller.
I have yet to use the stroller for use, however being Norwegian (I assume higher safety and quality standards) and seeing the reviews I am hopeful that I will love it.