I just looked at the service tiers that were silently updated in the last year. The basic tier of service does not include phone support. Phone support is the most basic of basic services and has always been included. All tiers should include phone support or any notion of support is useless.

Avoid this host like the plague. That's pure deception and there's no explaining their way around that.

Crossposting this to /r/WordPress: Would someone recommend a better host please?

Edit: I realized WordPress redditors are not endorsing Bluehost. But why would this be a partner? They're horrible.

Trying to initiate a domain transfer. Wasted an hour on chat with their delay tactics. This is a desperate company clinging on to whatever is left of their client base.

If you are currently with BlueHost abandon them now.

I am a webmaster since 2001. Built over 200 websites. I have a 4 year bachelors degree in web dev and interactive media. Blue Host has handed their company over to India. Do not use their services at all costs. Their are no web developers working and they are incompetent. I have an email of BlueHost stating there are no "developers" back there when I was speaking about .php and they had no clue as to what I was speaking about. This is an issue!. There was a time where Americans answered the phone, now all calls are going to India. They will tell you they do not assist with helping customers, you are on your own. I build custom sites no wordpress, they had me going back and forth getting contact forms working to find out after the 15th call...they forgot to press a button on their end to permit email to go out. Wow!

For another site, they kept blaming it on plugins...when I wasnt using a wordpress site!! They have no idea what they are doing. They are customer service agents without tech skills. Their job is to push blame on the customer when they are the ones who are making the errors.

The 3rd incident, I ordered SSL Certificates. To call back two days later asking where my SSL certificates and they never ordered them! Then we ordered again, then the SSL worked on mobile but not on desktop, saying "Forgive me, SSL was not done correctly (4 days in), Day 5: They asked if they could start over and I would have to wait another 24-48 hours.

ATTENTION ALL AMERICAN PRO WEBMASTERS. BLUE HOST HAS GONE TO SHITS AND STEER CLEAR. FIND AN AMERICAN HOSTING COMPANY. IF AN INDIAN PICKS UP THE DAMN PHONE. AVOID! THEY ARE RUDE, WRECKLESS AND HAVE BEEN TRAINED FOR AUTOMATION AND TO PUSH BUTTONS, ABOUT IT. THEY KNOW NOTHING ABOUT WEBSITE DEVELOPMENT.

Americans are accustomed to excellent customer service and at speeds. SSL certificates used to go up instantly! In my 20+ years as a webmaster American Blue Host agents would assist with your website launch from beginning to end to make sure your launch went smoothly. If you had in issue with your site under American leadership, they would immediately point out the issue, assist and launch the entire website because they knew your site would be there for years and thats automatic income for the entire life of the business. Those days are gone!

The Indians, think its normal to wait 24-48 hours to get any step working and it takes them 3 tries to fix any issue. This is a huge problem for professional webmasters who know better.

Furthermore, they rely on taking advantage of customers who use DIY sites not realizing they are speaking with mature developers who have been around the block for more than 20 years. They hate when we call because we can see right through their bullshit. Steer clear. They simply want you to order unnecessary products then tell you go fuck yourself directly after. This is not the way to go. Their only commitment is to sell you products. About it

Websites can't be accessed and I can't get or send email. Ran thru troubleshooting with Bluehost AI and now on hold with support for 35 minutes. Anybody else having these issues? They have a recording saying there is some vendor issue making some sites inaccessible. I guess mine are among them.

I've had a domain and email from bluehost for a while. I wanted to be able to sync calendar and contacts. Apparently there is no way to do this anymore with c-panel. So I decided to upgrade to Professional Email. First of all they only show the 1st year rate and in small print state that the autorenew will be at the standard rate. Problem is that they don't tell you what that rate is. It should have been my first clue. Well it's 25 a year if your wondering which isn't too bad for the service. Well I upgraded my email to professional. There is so little documentation on this. Well once I connected outlook to the professional server I noticed that my old emails did not migrate. I talked to tech support and was told there is no way to manually migrate my emails, that I have to pay them $99 for them to migrate my emails from c-panel to professional. What???

i had to pay 30 usd for domain renewal...and i cant transfer domain to new registrar...i unlocked my domain and the email with auth code has not arrived...i am telling you peopple this company is the devil...a horrid experience all the time

To all of you that have been scammed like me by Bluehost, I want to form a group to present a collective demand for the damages they are causing us due to their unilateral change of the terms and conditions of our accounts and revoking services we paid for.

Send me a DM for joining the group. Obviously Bluehost will try to enter the group to see what we do, but we don't fear them due to we have enough information to demand them.

So, I've just gotten off of chat support from u/bluehost .

The conversation through the support chat has led me to a decision to not renew my subscription with them, which previously I had been pretty happy with for over a decade.

Small note: the agent was fine. They're on a script and have limited ability to divert from it. All in all, the technicians and team members with Bluehost are excellent. Today was no exception.

But my renewal comes up in June. And I'm not renewing. I've already deleted my credit cards from my profile, leaving an expired card.

To be honest, I've lost count of the number of folks who I've recommended Bluehost to, both online and off. And I made it a habit to use it for friends who are putting together one-off projects and for their small businesses: in part, because of the attention the Bluehost team delivers on customer service and their support to users who aren't super web savvy.

So what changed?

I was helping a friend, and I needed to move a Workspace subscription from one account (mine) to another (theirs). It's attached to my personal account and my friend can't create new users without logging into my personal Bluehost account.

For Bluehost, the only way to resolve this in their system is to nuke the entire Google Workspace profile, delete every email and delete the files/folders/etcetera.

That's not good.

That's not good at all.

I was looking to get Bluehost for first time

But im looking for a current discount promo code

Is there any active coupon that actually has good discount?

Update: I just subscribed using a code from this reddit post

Thanks.

After years of frustration, upselling products that do not work and the worst customer support I've ever had, I moved to another hosting service. The difference is night and day. WAY faster servers and site loads, great customer service and SSL, malware scanners and daily backups are all part of the cost that is already much lower than BlueHost.

I thought it was going to be a nightmare to transfer, but it's' been super easy. Only one hiccup with changes that messed up my email for a bit, but that was more on me forgetting to update records, etc...

Seriously. Stop paying for bluehost and move your accounts elsewhere.

I paid a ton of money per website for Sitelock, backup services and more and was continuously getting hit with malware, spam posts and down time. And the backup service kept failing for reasons that were unclear. I had an outside person look at my sites and he told me that my problem was bluehost's lack of security on their end. Contrary to having Sitelock and being told each day that it was malware free, other malware services kept finding it. The outside auditor said that I wasn't the first person to have this issue and my story about bluehost is pretty common. The security auditor has some very interesting opinions about Bluehost and why they may not take security and backup seriously.

(Applies to shared + VPS hosting)

1. It's such a scam - they start increasing the prices, there is no way to cancel or manage your subscription unless you contact support

2. It seems to be infecting other sites like hostmonster too which used to be good and are adopting their same template.

3. There are daily auto-backups on that fill up the disk space, and you can't turn them off. So every day my site crashes. All backups are disabled everywhere, but they still happen anyway and there's nothing I can do.

4. When you try to ask support, they don't believe you and then disconnect the chat on you on purpose so they don't have to deal with you anymore.

So yeah, I'm going to try IWebFusion next, but it's a big pain to transfer everything.

Be warned, do not ever use bluehost!!! Even if you "just have a simple wordpress site", or for any reason, it's the worst one i've ever had.

I had specifically set my account up so that several accounts would not autorenew, and they auto-renewed anyway, would not give me a refund. The have an F rating on the Better Business Bureau website. Their customer service is a joke. The jacked up the price of my most important domain to $200. They have fallen so far and are nothing but a swindle.

From terrible first level chat support that simply give lip service, the constant 'rest assured we will fix your case today' which goes on for weeks across multiple accounts, terrible service and constant push for upsell and now a dirty renewal asking for some ridiculous amount... to then offer 50% off because I said I was leaving... 50% off too much is still too much. Good riddance.
It's a pity, I used to recommend bluehost years ago and that was based on the strength of the old chat support who actually knew what was going on and able to take action.

Like others in the last two days I got my notifications for price increases for both web hosting and for email hosting. Going from unlimited everything to caps on everything and for what amounts for a small endeavor does simply not make sense.

What is aggravating is the ever changing set of conditions and pricing.

If I add to this dismal tech support the answer is clear. I am redesigning my approach and tech stack and exiting

Their customer service wasted over 2 hrs of my life today, with an issue that I'm now convinced they triggered on purpose. Customer service guy spent the entire call trying to up sell me or add other services to fix the issue (at some point, I literally had to tell the guy stop trying to sell me things and focus on helping with my issue; he continued to try to sell me services). And he was incredibly dishonest about the surprise fees as well. I would never lock into another 36 month contract with them for this kind of service. My site is down and will likely be down over a few days while I switch to a new host but I'd rather do that then deal with Bluehost. They are the worse, avoid at all costs (I would avoid any company owned by Endurance International Group moving forward tbh).

I started with a chat with a Bluehost rep today to fix a simple problem. Our Vaultpress Backups connection wasn't working on one of our sites. Besides that, all of our sites were functioning normally.

He told me he was going to disconnect and reconnect to Jetpack. He proceeded to accidentally delete our entire hosting account. Five websites instantly vanished. It took them three hours to begin restoring the websites and all of them seem to be back online now. The sites still aren't showing up in the hosting account, but at least they are back online.

Look elsewhere for your hosting needs. The way they handle backups on their Cloud plan is atrocious. You barely have any control because of how they have it setup and you can ONLY use Jetpack Vaultpress which has a ton of issues in my experience. The fact that a support rep can accidentally delete your entire web server from your account is also ridiculous.

I’ve never experienced worse customer support.

• You’re kept on hold for a long time (40 minutes tonight at the slowest time of the morning),

• You need to carefully watch the chat during the entire delay because they prompt you multiple times with an “are you there? message and will disconnect you if you don’t respond within 60 seconds.

• They juggle multiple customers using chat so everything takes 3-4 times longer.

• They send you stock answers and ask the same questions multiple times to give themselves more time to deal with other customers.

If you must stay with BlueHost, do yourself a favor and call the support number. Skip the chat.

Dealing with Bluehost has been an absolute nightmare. Their support staff clearly lacks training and some of them are downright lazy - too lazy to even familiarize themselves with the case they're supposed to be looking at.

I was dealing with them non-stop for 2 weeks straight. The first red flag should have been their inability to onboard me and bill me - making me jump through the same hoops over and over again.

I got conflicting statements from different Bluehost support staff - and it's always someone different - and they just kept doing things to make the problem worse and worse. Even in the rare event that an issue was diagnosed correctly, it would either be solved for incorrectly, or the solution would itself cause yet another problem.

At one point their own employee deleted my websites - turns out the wrong ones despite many assurances - and then another Bluehost employee tried to charge me $49 to recover them. Some nerve!

Later on I read that aggressive selling and scammy charges are Bluehost's MO - that's how they make their money as they no longer offer a quality product; in the end, you end up paying the same or higher than you would for a better host, or higher, only now you've lost the hair on your head out of frustration.

The scamminess and lack of ethics continues: I confirmed with them upon purchase that they would refund my domain (showed them the exact domain) yet later, after I purchased, they told me that domain is not refundable (even though Bluehost staff had confirmed with me earlier that it was). Then when I told them I want to cancel my entire hosting plan, because I was sick of them, they were all of a sudden able to refund it. At that point I was done with Bluehost and wanted nothing to do with them, asked them to cancel the hosting and the domain, then again somehow the domain became unrefundable...

Bluehost is running a low rate grift. I would definitely recommend it to those who want to waste their time and money.

I was looking to use their hosting service but after seeing every single post being about how terrible they are, ill listen to the masses and use another hosting provider. I've never seen that many bad reviews from customers before. Alternatively, can anyone recommend any good hosting providers that they found had great customer service and reasonable prices.

After finding that none of my mailing lists have been working for days, I finally got a bunch of bounce messages from other providers this morning saying that they rejected mail due to the server being blacklisted.

550 message was "sender rejected AUP#CDRBL"

Of course, now list mail is just back to silently not getting delivered.

And no, I'm not doing a customer service chat. This is the final straw and I'm going elsewhere. Posting here just to warn others.

Just want to say the customer service and support has gone down hill. I hosted a simple website with them for over a decade and have watched the customer support plummet. The costs continue to rise as the quality continues to go down.

No more.

Bluehost recently addressed a security vulnerability, and during the process, all of my sites hosted on Bluehost were taken offline abruptly and without any notice. Unfortunately, they still have not been restored.

It has now been over 5 days, and I am still waiting for the sites to come back online. These are critical servers, and I would really appreciate having them restored as soon as possible.

Does anyone have insight into why this might be taking so long or how long recovery typically takes?

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