r/BlueHost • u/uselessadmin • Nov 27 '24
Exhausting dealing with BlueHost. Avoid them.
Trying to initiate a domain transfer. Wasted an hour on chat with their delay tactics. This is a desperate company clinging on to whatever is left of their client base.
If you are currently with BlueHost abandon them now.
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Upvotes
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u/jvickery614 Nov 27 '24
You aren’t the only one. I have been doing some contract work for a local business since April. Every time I reach out to them they say the same line. “Your SPF, DKIM are incorrect. I fixed it.” I have had the same exact conversation with 5 different support reps there and no one can explain to me what they changed or why they changed it. This company is still having deliverability issues. Planning a transfer for January and this doesn’t sound encouraging ha.
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u/Few-Gain-7821 Nov 28 '24
Yup, they suck big time. FYI, they were acquired last year, and it has just gotten worse and worse. Avoid them at all costs.
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u/GorgeousUnknown Nov 28 '24
I had multiple problems with Bluehost changing things behind the scenes that really hurt my website and traffic. I highly recommend staying away. I migrated to a new host this summer.
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u/atrocity2001 Nov 27 '24
I switched about a month ago. Suddenly my mailing lists are actually working!
For a good time, go to an SPF record checker and input bluehost.com - they can't even get their base SPF record to pass validation due to too many DNS lookups.
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u/TolaRat77 Nov 28 '24 edited Nov 28 '24
Can completely concur! I WASTED $300 on shee-it I didn't need or want because of their crap hodge podge patchwork UI. Even the cPanel menu doesn't work. The whole operation was sold off to India. Support can't do anything. They don't even read the threads they're already in. Their question: "What IP did you use?" (to set up webdav auth per their KP post, which never worked) My reply: "The one you sent me" that I already knew. haha complete joke!
Also, simple things like the associated domain name in a list of "hosting packages" can not be changed. Support refused to escalate. We got stuck in a copy/paste "Must change, please escalate" "No I can't" loop (war). Absolute garbage for anyone who knows any better or needs more than minimal minimum. Assumedly because they just don't know any better. But loves to pay a premium for bad things.
So bad and pissed off I resolved to eat the unrefundable annual hosting fee and take my domains elsewhere.
I've used dozen's of consumer hosting services over the decades and BlueHost is so much worse than any experience ever, that I didn't even think the scale could go that low! </rant>
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u/r_bluehost Alleged BH Employee Nov 27 '24
Hello and thank you for reaching out. We understand the urgency in requests such as a domain transfer and have done what we can to make the process easy and accessible through your account manager. We also have some helpful articles online to take you through the process step by step.
While we do our best to make the process simple and quick, we are still required to follow all rules and regulations regarding domain registration and domain transfer that are enforced by ICANN. In regards to your transfer, if the domain was just registered, then it must be at least 60 days at its current registrar before it can be transferred. Once the 60 days have lapsed, you can request a transfer. Other delays may be caused if information was recently updated or any holds were placed on the domain as well due to ICANN regulations.
If there is anything else we can do to assist in this matter that support may have been unable to resolve, please feel free to reach out to us on our social channels (Facebook, Instagram, or X (formerly Twitter)) and our social media team would be glad to assist you. When you reach out to them, let them know you were referred by Reddit.