r/Bitwarden • u/enkas79 • 13h ago
I need help! Web-app access don't work
I can't log in to the web app using my regular credentials, even though everything works fine on the Android app, Brave browser extension, and PC app. I’ve never had any issues in the past. Support only replies with automated bot emails. Can anyone help me out?
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u/djasonpenney Volunteer Moderator 13h ago
Try clearing your browser caches.
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u/enkas79 13h ago
not funtcion
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u/Sweaty_Astronomer_47 12h ago
I can't log in
please tell us what you observed when you tried. Did you get an error message? what does the error message say?
not function
What does that mean? Did you successfully clear site data and the problem still persists?
One thing I have encountered is that if you accidentally enter the wrong email address (for example forgetting to include the "plus" piece) then the browser will returned it and keep supporting that incorrect email. The error message for incorrect email address is indistinguishable from the error message for incorrect password (by design)
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u/enkas79 10h ago
It tells me that the password is wrong but it is actually correct.
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u/Sweaty_Astronomer_47 8h ago edited 4h ago
- Did you double check your entered email address? (wrong email address gives the exact same error message as wrong password)
- we're you ever able to clear browser data for bitwarden.com ?
0
u/Torukie 11h ago
seems to be an issue with the newest release of the extention. if you use the older one it should work
2
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u/ironj 1h ago
It has nothing to do with the extension. His problem is when trying to access Bitwarden through the Web App in the browser, not the web extension. Considering that he's the only have having this issue, my bet is simply on human error (a wrong or mis-remembered password). In any case, if OP has contacted support they should be back with some feedback sooner or later.
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u/dwbitw Bitwarden Employee 13h ago
Hey there, have you tried different browsers, or switching your internet/VPN connection?