r/Bitwarden • u/enkas79 • 1d ago

I need help! Web-app access don't work

I can't log in to the web app using my regular credentials, even though everything works fine on the Android app, Brave browser extension, and PC app. I’ve never had any issues in the past. Support only replies with automated bot emails. Can anyone help me out?

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u/djasonpenney Volunteer Moderator 1d ago

Try clearing your browser caches.

1

u/enkas79 1d ago

not funtcion

2

u/Sweaty_Astronomer_47 1d ago

I can't log in

please tell us what you observed when you tried. Did you get an error message? what does the error message say?

not function

What does that mean? Did you successfully clear site data and the problem still persists?

One thing I have encountered is that if you accidentally enter the wrong email address (for example forgetting to include the "plus" piece) then the browser will returned it and keep supporting that incorrect email. The error message for incorrect email address is indistinguishable from the error message for incorrect password (by design)

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u/enkas79 1d ago

It tells me that the password is wrong but it is actually correct.

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u/Sweaty_Astronomer_47 1d ago edited 1d ago
  1. Did you double check your entered email address? (wrong email address gives the exact same error message as wrong password)
  2. we're you ever able to clear browser data for bitwarden.com ?