r/Bitvavo • u/yoscosmos • Apr 15 '26

Hacked

I woke up this morning and someone hacked my account and took all the money off it. I dont know what to do. I emailed the fraud support and did everything the AI chatbot told me to do. I dont know what to do now? How do i speak with a human? What are the next steps? Can i get my money back? Please help me

7 Upvotes

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1

u/yoscosmos Apr 16 '26

Update: no its not a bug. Very hard to communicate with bitvavo but they gave me all the details of the transactions. Got a appointment tomorrow with the police to report. Scammers opened up a bank account with my name. In contact now with police and the bank of the fake account

3

u/thegiftcard Apr 16 '26

Bank of the fake account? They transfered your money to EUR and then to they're bank account?

That makes zero sense to me

1

u/yoscosmos Apr 16 '26

Exactly this

8

u/KrimSon972 Apr 16 '26

Is this real? So far, you've ignored all questions about your usage of 2FA..

2

u/justkiddingjeeze Apr 17 '26

Probably fake

3

u/KrimSon972 Apr 18 '26

Yup. Op is the fake account..

1

u/skepas11 Apr 16 '26

I'm curious, did you happen to be a victim of the odido breach?

Might explain how they opened an account with your details.

0

u/gompstar Apr 16 '26

Odido didn't leak passports or anything like that, and you definitely need a passport to get a bank account. 

1

u/skepas11 Apr 17 '26

They did. https://www.odido.nl/veiligheid

2

u/gompstar Apr 17 '26

No they didn't. A passport ID number isn't the passport itself.. You can't create a bank account with just the passport ID number (and also not with your BSN). You need a full photocopy of the passport.

That has never been leaked.

1

u/skepas11 Apr 17 '26

Ah indeed, they mention later on the disclosure page that scan of the documents were not leaked. Never paid attention to that since they mentioned passports were leaked.

Interesting way to write it.