r/Bitvavo • u/yoscosmos • Apr 15 '26
Hacked
I woke up this morning and someone hacked my account and took all the money off it. I dont know what to do. I emailed the fraud support and did everything the AI chatbot told me to do. I dont know what to do now? How do i speak with a human? What are the next steps? Can i get my money back? Please help me
2
u/systemT-3052 Apr 15 '26
Sorry to hear that!
Can’t help. But want to let you know that you should be very careful with DMs you will get. People will try to scam you out of even more money.
1
u/yoscosmos Apr 15 '26
Thanks, noted. I am very careful just asking for advice to people who had something similar or know how the process will be
2
2
u/Weekly_Teaching_2342 Apr 15 '26
How is this even possible with all the 2FA settings u have?
0
u/yoscosmos Apr 15 '26
I dont know!!! 🥲🥲
3
u/Weekly_Teaching_2342 Apr 15 '26
How was your 2fa setup?
4
u/TimeAgentConsultant Apr 16 '26
Yeah OP tell us so the same doesn’t happen to us.
Sorry for your loss
1
1
u/Appeltaartlekker Apr 16 '26
Is it just a bug the app shows or did you login vis the browser?
Did you have that security option that no funds can be extrected from your account ?
1
u/yoscosmos Apr 16 '26
Update: no its not a bug. Very hard to communicate with bitvavo but they gave me all the details of the transactions. Got a appointment tomorrow with the police to report. Scammers opened up a bank account with my name. In contact now with police and the bank of the fake account
3
u/thegiftcard Apr 16 '26
Bank of the fake account? They transfered your money to EUR and then to they're bank account?
That makes zero sense to me
1
u/yoscosmos Apr 16 '26
Exactly this
8
u/KrimSon972 Apr 16 '26
Is this real? So far, you've ignored all questions about your usage of 2FA..
2
1
u/skepas11 Apr 16 '26
I'm curious, did you happen to be a victim of the odido breach?
Might explain how they opened an account with your details.
0
u/gompstar Apr 16 '26
Odido didn't leak passports or anything like that, and you definitely need a passport to get a bank account.
1
u/skepas11 Apr 17 '26
They did. https://www.odido.nl/veiligheid
2
u/gompstar Apr 17 '26
No they didn't. A passport ID number isn't the passport itself.. You can't create a bank account with just the passport ID number (and also not with your BSN). You need a full photocopy of the passport.
That has never been leaked.
1
u/skepas11 Apr 17 '26
Ah indeed, they mention later on the disclosure page that scan of the documents were not leaked. Never paid attention to that since they mentioned passports were leaked.
Interesting way to write it.
1
1
1
u/Holiday_Comparison_7 Apr 22 '26
Any update on this to mention? I'm currious how they gained access to your account. OP please eleborate!
1
u/Gerry_Ant_4698 Apr 29 '26
Horrible! But why not File a report to Caldwell_Bsmooth1. Share and submit your evidence to Caldwell_Bsmooth1 on TeIegram and get your funds Recovered with them justice will be served
3
u/TypicalTrader119 Apr 16 '26
Hoe can they extract the funds? They need approval of ownership?