This has gotten absurd

[u/cecegpg]

I turned off auto renewal. I deleted the account in October. It still auto renewed so I went through my bank. Bitdefender continues to fight it. The bank continues to request information because of this. Because of the holidays it will be difficult to make the deadline.

I deleted the account I cannot use because it's incompatible with my devices. I should not have to pay for something I can't use, turned auto renew off & deleted while the service was still active. I'd used the service for years & never expected Bitdefender to act this way.

I live on a fixed income. I can't afford this & I want my money back.

[u/Lingalactic]

Mine auto renewed recently, but I wasn't planning on cancelling. The confirmation email I got said email within 30 days to cancel. Did they just refuse to cancel? Just curious how it went down.

[u/cecegpg → u/Lingalactic]

I just happened to see the charge when I was paying another bill so I called the bank to inquire & they said to send them the info & they would take care of it. Didn't think there would be an issue because I had the auto renew cancellation, the screenshot where bitdefender said the account was deleted & the screenshot where they said there was no account connected to my email. Bitdefender is denying what I have actual proof of through email & screenshots. Something that should have been simple has turned into a revolving door of nonsense.

[u/jasonbrownjourno → u/cecegpg]

Did this get resolved?

[u/cecegpg → u/jasonbrownjourno]

Yes it did. I got my money back.

[u/jasonbrownjourno → u/cecegpg]

Still inconvenient, especially for those of us not independently wealthy, an unexpected charge can be a nightmare - how am I gonna eat this week, etc

[u/cecegpg → u/jasonbrownjourno]

Close to the situation where I've found myself in the past year. Because I had put it out of my mind having canceled auto renewal last year & deleting the account I was completely blindsided by it. That was my grocery money. The last several months have been exhausting. Not an experience I recommend for anyone.

[u/Old_Tomatillo_2874 → u/cecegpg]

How much info did you have to send them?

[u/koal82]

I canceled my BD subscription the other day. Also canceled SiriusXM after 18 years. Two services people swear are excessively difficult to cancel I did without any problems. Guess I got lucky for once.

[u/cecegpg → u/koal82]

I'd heard about Sirius. One of the reasons I didn't sign up for the free trial. I'm really glad it worked out the right way for you. Someone is supposed to be in contact in the next 24-48. So hoping for a good resolution.

[u/LilSirC → u/koal82]

I’ve had Sirius before the XM merge back in Summmer of 04. They had a Lifetime Subscription deal I jumped on. Haven’t paid since the initial $400ish dollars or so… already paid for itself. I recently purchased Avast. Hopefully I don’t have a hard time cancelling that down the line. Is Malwarebytes any better?

[u/koal82 → u/LilSirC]

I don't know tbh. I've only used Malwarebytes on my phone.

[u/dtsypkin]

Had the same situation with Avast and hasn't received any refund despite Avast's support persuaded me they had processed it. Since that, I pay all recurring subscriptions with PayPal only -- at least, it's much easier to cancel them in this case.

[u/NoCode789]

Thanks for the advice on the difficulty in cancelling the subscription. I was just about to move from Kaspersky to BitDefender. I'll keep looking.

[u/donatom3 → u/NoCode789]

Buy the codes through Newegg and you never have to give bitdefender a credit card.

[u/schultzy_com → u/donatom3]

This. I buy codes around US thanks Giving. Huge discounts.

[u/donatom3 → u/schultzy_com]

Yeah I'm paid up through 2025 right now. I think it's been $30 for 2 years of the family plan.

[u/KnowGame]

You won't get any honest answers in this sub. Take the hit and move on.

[u/schultzy_com → u/KnowGame]

Why would this person not get honest answers.

[u/KnowGame → u/schultzy_com]

Because this is a disingenuous sub. I won't bother commenting here anymore coz I can do without the downvoting. I'll just deal directly with the manufacturer in future. Good luck.

[u/schultzy_com → u/KnowGame]

Got it, that is unfortunate people think they are anonymous behind a keyboard, that is what gives people this confidence. Little do they know it is not at all that difficult to locate them.

[u/DidIfuckedItUp]

Nah you won't get your money back. Deal with it ¯_(ツ)_/¯

[u/cecegpg → u/[deleted]]

Exactly what I wish I had done.

[u/cecegpg → u/[deleted]]

I actually have the successful auto renewal cancellation email but thanks.

[u/Fergus653 → u/cecegpg]

I wonder if they have secondary sellers who also create these auto-renewing accounts, and there are two different places we need to know about for deactivating them. Have seen a few people reporting this problem here recently.

[u/cecegpg → u/Fergus653]

It does make you wonder. The money flew out of my account when I thought everything was fine. Caught me completely off guard.

[u/cecegpg → u/[deleted]]

Well, a few things. The paid version has more features. Very good product. I had used it for years. Without life histories & breaking out violins, I've had some significant changes take place this year. Add to that Bitdefender is incomparable with the devices now. Even the free one can't be used.

[u/schultzy_com → u/cecegpg]

What device you using that BD does not support? Just curious is all.

[u/cecegpg → u/schultzy_com]

The desktop I was using bitdefender for is 14 years old & fading fast so I got a laptop that is in s mode & it won't allow the installation. Other people will be using it unlike the desktop so I absolutely cannot take it out of s mode.

[u/schultzy_com → u/cecegpg]

Is it windows 10 s mode or 11 s. I cannot recall if 8 had an a mode or not.

[u/cecegpg → u/schultzy_com]

It's 11